5210 Training and Development

Training and Development process maps.

City of Raleigh Public Utilities Business Process Maps Training and Development

6/21/2017

City of Raleigh Public Utilities Department Training and Development Business Process Maps 

Table of Contents 

I. Assigning and Modifying Training Training Assignment and Modification .......................................................................................................................................................................................................................................1  Revision 1: 5/24/2017 NIMS Training Assignment ..........................................................................................................................................................................................................................................................2  Revision 2: 7/5/2017 II. Content Creation Content Creation/Modification...................................................................................................................................................................................................................................................3  Revision 2: 7/5/2017  III. Training Coordination and Delivery Training Coordination and Delivery ............................................................................................................................................................................................................................................4  Revision 2: 7/5/2017 Learning Plan: New Employee Training.......................................................................................................................................................................................................................................5  Revision 3: 7/5/2017

Learning Plan: Internal ILT ..........................................................................................................................................................................................................................................................6 

Revision 2: 7/5/2017 

Stormwater Illegal Discharge Training ........................................................................................................................................................................................................................................7  Revision 2: 7/5/2017

Map Date: 5/2017 

IV. Tracking Track Training..............................................................................................................................................................................................................................................................................8  Revision 1: 5/25/2017 Incentive for Certification Program ............................................................................................................................................................................................................................................9  Revision 1: 11/3/2016 Renewals ...................................................................................................................................................................................................................................................................................10  Revision 1: 6/1/2017 Multi‐Tier Renewals ..................................................................................................................................................................................................................................................................11  Revision 1: 6/1/2017 Renewal Modification ...............................................................................................................................................................................................................................................................12  Revision 1: 6/1/2017 V. Reporting Notifications..............................................................................................................................................................................................................................................................................13  Revision 1: 6/1/2017 Reporting ..................................................................................................................................................................................................................................................................................14  Revision 1: 6/7/20/17 VI. Data Management Data Management‐Employee Import .......................................................................................................................................................................................................................................15  Revision 1: 5/25/2017

Map Date: 5/2017 

Training Assignment and Modification

Training Development Asst. Manager Training Development Manager Employee/Supervisor Public Utilities Training and Development Course/Topic available or scheduled internval Start

End

Select employees by criteria -Job title -Responsibility -Selection by

Forward Vendor Roster

Register employee

Communicate to Employee course availability and enrollment method

Admin (Criteria Base)

Supervisor/ Department

Yes

No

Determine Responsible Party for Registration -Vendor -In-House -Hybrid

Send communication to supervisor and method

Internal or Hybrid

Type of Registration

Send Confirmation Email

Hybrid Registration

Yes

Supervisor

Create Roster

No

End

Send communication to employees and method for sign up

Self

Get approval for training

Register for Class

1

NIMS Training Assignment

Training and Development Employee 5210 Training and Development Start

Track Training Pg. 8

Additional Courses Needed

No

End

Yes

Yes

Pull list of new employees, external

Check job title requirements and identify NIMS level

Track Training Pg. 8

Conduct NIMS overview training

Any NIMS Complete

Send notification of courses needed

No

Assign courses

End

transfer, and promotions.

Training Coordination Pg. 4

ILT

ILT or E-Learning

E-Learning

Completes Assigned Course

2

Content Creation and Modification

Training and Development Public Utilities Training and Development Start

No

No

Develop project plan -Identify

Establish -Content

Audience Structure Delivery Method Instructor Stake Holders

Perform needs assessment

Identify objectives -Meet with SME

Training captures what SME/Requestor Needs

Training captures what SME/Requestor Needs

Produce draft of training content

-Audience -Approach -Evaluation Method

Yes

Yes

Conduct evaluation of training and gather feedback

Perform analysis on training

Training captures what SME/Requestor Needs

Request for training or recognize gap/ evaluation

No

Yes

End

Create components -Storyboard -Evaluation forms -Handouts

Conduct Testing -Focus group -Quality check

Determine method

Create content

ILT

Course ready for delivery

Training captures what SME/Requestor Needs

Method

No

Yes

Publish to Articulate

ELearning

3

Training Coordination

Training and Development Public Utilities Start

Identify and schedule instructor

External

Setup Room -Computer if Using -Chairs -Design -Check in Station

Reserve Room -Determine AV Equipment -Seating

Track Training Pg. 8

Need or Request for Class

Instructor Type

Internal

Food Served

No

Facilitate Training

End

-Handouts -Food Area

Yes

Select vendor and determine amounts

Order and schedule

4

Learning Plan-New Employee Training

Training and Development Public Utilities Start

Send invitation via E-Mail -New Employees -Manage and Supervisor -Presenter -EMT, Superintendents

No

Get info from HR/ Linda on new employees, city promotions and city transfers

Stormwater Illegal Discharge Training Pg. 7

Prep Packets -Handouts -Gifts -Important Docs

Conduct New Employee Orientation Curriculum

NIMS Training Assignment Pg. 2

Track Training Pg. 8

Add to T&D Spreadsheet

City Promotion or Transfer

Order lunch and breakfast

Setup Room

Send Survey

Yes

End

Check requirement for NIMS and create assignment list

5

Learning Plan-Internal ILT

Training and Development Public Utilities Start

Content Creation

Training Coordination

Training Assignment

Facilitate training

Track Training

End

6

Stormwater Illegal Discharge Training

Training and Development Staff Support/PCTO 5210 Training and Development Start

Employee completes training at New Employee Training

Send New Employee Roster to Stormwater

Yes

Track Training

End

Yes

No

Coordinate with employee to complete online

Receive roster from Stormwater

Record Diffrences

No

End

Tracking

7

Track Training

Training Development Staff Support Employee Instructor Public Utilities Training and Development Start

Update Records -Pass Fail -Location -Dates

Assign employees to course

End

No

Update records -Training Location -Cost -Pass/Fail -Dates

Assigns employee to the course

Digitize proof of training

Attach proof of traing

End

Submits signed roster for attachment at the course level

Proof of attendance required

Yes

Yes

Attends assigned course

In House Training

Submits proof of training

No

8

Incentive for Certification Program

Retakes at Own Cost for Exam/School Fees and Time 10.4

Employee Applies for Certification School/Exam

Employee Submits Application for Exam

Employee Attempts Certification Exam

Start

School Attended

School Completed

Time Gap

Time Gap

Payroll Admin PU Employee Reviewers Staff Support Division

Provides Proof of Training

Update Travel and Expense

Submits Travel and Exam Registration 10.4

Set the Due Date of the Exam Course to 1 Year From School Completion Date

Pass

Pass/Fail

Fail

Expense Report Updated and Spreadsheet/Intelex

Time Gap

Submits Travel and School Registration 10.4

Update Intelex after Results are Submitted Letter or Certificate

Staff Support Submits to Payroll Admin

Bonus or % Increase?

Program Administrator Approval 10.2

Supervisor Determines if Percentage Increase or Bonus

Immediate Supervisor Approval

Superintendent Approval

Bonus

% Increase

Yes

Approval by Certification Review 10.3

Disapproval Process

Approved

End

No

Logs and Processes Incentive

PA Form Recieved

Email Received

End

9

Renewals

Employee Training Development Divisional Staff Support Public Utilities Training and Development Start

Attends renewal required course/ activity

In House Training

Submit proof of training

No

Yes

Update renewal date (Suspends Notification)

Receive roster and proof of training from instructor

Update record and attach submitted proof

Renewal Course in System

Assign Course to Employee

Course Creation

Yes

End

No

10

Multi-Tier Certification Renewal

Employee Training and Development Divisional Staff Support Public Utilities Training and Development Start

Submits proof of upgraded certification

Attempts and passes exam

Update exam course and attach certificate

Unassign from lower tier renewal

Assign to new tier renewal

Set date parameters on renewal

End

11

Renewal Modification

Employee Divisional Staff Support Training and Development Public Utilities Training and Development End

Start

Certification Modification

Due Date or Suppress Notification

Certification No Longer Renewed

Unassign from reneal

Extend due date parameters

End

12

Notifications

Training and Development Public Utilities Training and Development Start

Determine if notifications are needed (Course Renewa)l -Certification -Safety -Professional

Determine time frame (Lead and Past Time)

Setup notification on course

Configure frequency of notification

Create Escalation Path

Review and finish setup.

End

13

Reporting

Training and Development Public Utilities Training and Development Start

Sort/summarize and see results by division, course or dates

Search by department and by course

Courses in current year listed

Export to Excel or Print

Pass/Fail

Filter/sort to see what is outstanding by last completion date and next expiration date.

Employees assigned to curse with dates taken is listed

Determine Type of Report

Export to Excel or Print

Outstanding Course

Search by course

14

Employee Import

TAG Training and Development Public Utilities Training and Development Start

Update EDIS CSV -Job Title -Is Supervisor -Location Supervisor -Division -Date of Hire -Job Code

Add newly hired employees and remove any newly

Org Chart Database Update

Import Staging Table to Update Employees

Search database for updates

Correct errors and resend

Update Employee Staging Table

End

separated employees

Yes

No

Review EDIS CSV

Errors

15

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