5210 Training and Development
Training and Development process maps.
City of Raleigh Public Utilities Business Process Maps Training and Development
6/21/2017
City of Raleigh Public Utilities Department Training and Development Business Process Maps
Table of Contents
I. Assigning and Modifying Training Training Assignment and Modification .......................................................................................................................................................................................................................................1 Revision 1: 5/24/2017 NIMS Training Assignment ..........................................................................................................................................................................................................................................................2 Revision 2: 7/5/2017 II. Content Creation Content Creation/Modification...................................................................................................................................................................................................................................................3 Revision 2: 7/5/2017 III. Training Coordination and Delivery Training Coordination and Delivery ............................................................................................................................................................................................................................................4 Revision 2: 7/5/2017 Learning Plan: New Employee Training.......................................................................................................................................................................................................................................5 Revision 3: 7/5/2017
Learning Plan: Internal ILT ..........................................................................................................................................................................................................................................................6
Revision 2: 7/5/2017
Stormwater Illegal Discharge Training ........................................................................................................................................................................................................................................7 Revision 2: 7/5/2017
Map Date: 5/2017
IV. Tracking Track Training..............................................................................................................................................................................................................................................................................8 Revision 1: 5/25/2017 Incentive for Certification Program ............................................................................................................................................................................................................................................9 Revision 1: 11/3/2016 Renewals ...................................................................................................................................................................................................................................................................................10 Revision 1: 6/1/2017 Multi‐Tier Renewals ..................................................................................................................................................................................................................................................................11 Revision 1: 6/1/2017 Renewal Modification ...............................................................................................................................................................................................................................................................12 Revision 1: 6/1/2017 V. Reporting Notifications..............................................................................................................................................................................................................................................................................13 Revision 1: 6/1/2017 Reporting ..................................................................................................................................................................................................................................................................................14 Revision 1: 6/7/20/17 VI. Data Management Data Management‐Employee Import .......................................................................................................................................................................................................................................15 Revision 1: 5/25/2017
Map Date: 5/2017
Training Assignment and Modification
Training Development Asst. Manager Training Development Manager Employee/Supervisor Public Utilities Training and Development Course/Topic available or scheduled internval Start
End
Select employees by criteria -Job title -Responsibility -Selection by
Forward Vendor Roster
Register employee
Communicate to Employee course availability and enrollment method
Admin (Criteria Base)
Supervisor/ Department
Yes
No
Determine Responsible Party for Registration -Vendor -In-House -Hybrid
Send communication to supervisor and method
Internal or Hybrid
Type of Registration
Send Confirmation Email
Hybrid Registration
Yes
Supervisor
Create Roster
No
End
Send communication to employees and method for sign up
Self
Get approval for training
Register for Class
1
NIMS Training Assignment
Training and Development Employee 5210 Training and Development Start
Track Training Pg. 8
Additional Courses Needed
No
End
Yes
Yes
Pull list of new employees, external
Check job title requirements and identify NIMS level
Track Training Pg. 8
Conduct NIMS overview training
Any NIMS Complete
Send notification of courses needed
No
Assign courses
End
transfer, and promotions.
Training Coordination Pg. 4
ILT
ILT or E-Learning
E-Learning
Completes Assigned Course
2
Content Creation and Modification
Training and Development Public Utilities Training and Development Start
No
No
Develop project plan -Identify
Establish -Content
Audience Structure Delivery Method Instructor Stake Holders
Perform needs assessment
Identify objectives -Meet with SME
Training captures what SME/Requestor Needs
Training captures what SME/Requestor Needs
Produce draft of training content
-Audience -Approach -Evaluation Method
Yes
Yes
Conduct evaluation of training and gather feedback
Perform analysis on training
Training captures what SME/Requestor Needs
Request for training or recognize gap/ evaluation
No
Yes
End
Create components -Storyboard -Evaluation forms -Handouts
Conduct Testing -Focus group -Quality check
Determine method
Create content
ILT
Course ready for delivery
Training captures what SME/Requestor Needs
Method
No
Yes
Publish to Articulate
ELearning
3
Training Coordination
Training and Development Public Utilities Start
Identify and schedule instructor
External
Setup Room -Computer if Using -Chairs -Design -Check in Station
Reserve Room -Determine AV Equipment -Seating
Track Training Pg. 8
Need or Request for Class
Instructor Type
Internal
Food Served
No
Facilitate Training
End
-Handouts -Food Area
Yes
Select vendor and determine amounts
Order and schedule
4
Learning Plan-New Employee Training
Training and Development Public Utilities Start
Send invitation via E-Mail -New Employees -Manage and Supervisor -Presenter -EMT, Superintendents
No
Get info from HR/ Linda on new employees, city promotions and city transfers
Stormwater Illegal Discharge Training Pg. 7
Prep Packets -Handouts -Gifts -Important Docs
Conduct New Employee Orientation Curriculum
NIMS Training Assignment Pg. 2
Track Training Pg. 8
Add to T&D Spreadsheet
City Promotion or Transfer
Order lunch and breakfast
Setup Room
Send Survey
Yes
End
Check requirement for NIMS and create assignment list
5
Learning Plan-Internal ILT
Training and Development Public Utilities Start
Content Creation
Training Coordination
Training Assignment
Facilitate training
Track Training
End
6
Stormwater Illegal Discharge Training
Training and Development Staff Support/PCTO 5210 Training and Development Start
Employee completes training at New Employee Training
Send New Employee Roster to Stormwater
Yes
Track Training
End
Yes
No
Coordinate with employee to complete online
Receive roster from Stormwater
Record Diffrences
No
End
Tracking
7
Track Training
Training Development Staff Support Employee Instructor Public Utilities Training and Development Start
Update Records -Pass Fail -Location -Dates
Assign employees to course
End
No
Update records -Training Location -Cost -Pass/Fail -Dates
Assigns employee to the course
Digitize proof of training
Attach proof of traing
End
Submits signed roster for attachment at the course level
Proof of attendance required
Yes
Yes
Attends assigned course
In House Training
Submits proof of training
No
8
Incentive for Certification Program
Retakes at Own Cost for Exam/School Fees and Time 10.4
Employee Applies for Certification School/Exam
Employee Submits Application for Exam
Employee Attempts Certification Exam
Start
School Attended
School Completed
Time Gap
Time Gap
Payroll Admin PU Employee Reviewers Staff Support Division
Provides Proof of Training
Update Travel and Expense
Submits Travel and Exam Registration 10.4
Set the Due Date of the Exam Course to 1 Year From School Completion Date
Pass
Pass/Fail
Fail
Expense Report Updated and Spreadsheet/Intelex
Time Gap
Submits Travel and School Registration 10.4
Update Intelex after Results are Submitted Letter or Certificate
Staff Support Submits to Payroll Admin
Bonus or % Increase?
Program Administrator Approval 10.2
Supervisor Determines if Percentage Increase or Bonus
Immediate Supervisor Approval
Superintendent Approval
Bonus
% Increase
Yes
Approval by Certification Review 10.3
Disapproval Process
Approved
End
No
Logs and Processes Incentive
PA Form Recieved
Email Received
End
9
Renewals
Employee Training Development Divisional Staff Support Public Utilities Training and Development Start
Attends renewal required course/ activity
In House Training
Submit proof of training
No
Yes
Update renewal date (Suspends Notification)
Receive roster and proof of training from instructor
Update record and attach submitted proof
Renewal Course in System
Assign Course to Employee
Course Creation
Yes
End
No
10
Multi-Tier Certification Renewal
Employee Training and Development Divisional Staff Support Public Utilities Training and Development Start
Submits proof of upgraded certification
Attempts and passes exam
Update exam course and attach certificate
Unassign from lower tier renewal
Assign to new tier renewal
Set date parameters on renewal
End
11
Renewal Modification
Employee Divisional Staff Support Training and Development Public Utilities Training and Development End
Start
Certification Modification
Due Date or Suppress Notification
Certification No Longer Renewed
Unassign from reneal
Extend due date parameters
End
12
Notifications
Training and Development Public Utilities Training and Development Start
Determine if notifications are needed (Course Renewa)l -Certification -Safety -Professional
Determine time frame (Lead and Past Time)
Setup notification on course
Configure frequency of notification
Create Escalation Path
Review and finish setup.
End
13
Reporting
Training and Development Public Utilities Training and Development Start
Sort/summarize and see results by division, course or dates
Search by department and by course
Courses in current year listed
Export to Excel or Print
Pass/Fail
Filter/sort to see what is outstanding by last completion date and next expiration date.
Employees assigned to curse with dates taken is listed
Determine Type of Report
Export to Excel or Print
Outstanding Course
Search by course
14
Employee Import
TAG Training and Development Public Utilities Training and Development Start
Update EDIS CSV -Job Title -Is Supervisor -Location Supervisor -Division -Date of Hire -Job Code
Add newly hired employees and remove any newly
Org Chart Database Update
Import Staging Table to Update Employees
Search database for updates
Correct errors and resend
Update Employee Staging Table
End
separated employees
Yes
No
Review EDIS CSV
Errors
15
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