Business Process Maps SM - WD - RR

SSOResponse

SewerMaintenance

Start

Receives call about suspected SSO

Dispatch/Staff Support

No

Notifies required agenciesof spill, volume, cleaning completedand samples

Receives call from dispatchwithall pertinent information

SSOeffluence reach surface water?

Volumeof effluent inwater toohigh?

No

End

ORC

Assistant

Superintendent/

Notifies homeowner that plumberwill need tobe contacted for repairwork

Sendsnearest flush crew togivenarea

Sewer Supervisor FlushTruckCrew Easement/MitigationCrew Investigates and verifies SSO

Private

Privateor Public main?

Cleanout

Yes

Public

Fillsout paperwork order

Flushesmainuntil relief is achieved

Mainor Clean out?

Yes

Notifies supervisor of locationand verifiesmain/ manhole(MH) overflowing

Main

Placedon standby pending volume calculations

Performblocking and cleaningon effluence