Code Enforcement Process Maps

Damages Process Field Staff Code Enforcement Phase No

Yes

Notate Location of Damage: Wiithin or Outside of Tolerance Zone

Start

Properly Located?

Yes

Take Pictures of Scene 1. Determine Tolerance 2. Evidence of Utility 3. Potholing

No

Notate if Damage was on Public or Private Property

Site Visit to Investigate

Research Locate Ticket

Locate Ticket Exists?

Code Responds?

Yes

Notate Yes or No of Evidence of Uitlity

Evidence of Uitlity

Notate Yes or No of 3 Hr. Locate Ticket

Yes

Not Marked

No

No

Notate Yes, No, NA of Evidence of Potholing

Select Action of NOV, CP, No Action

Set Reminder for Appeal Time Frame

Close Case

End

Notate Whether the Locate Ticket Description was Accurate or Vague

Notate Liablity and Final Investigation Notes

Notate Yes or No of Evidence of Uitlity

No

Receive Damage Investigation Report from Field Staff

Notate Yes or No Positive Response

City Make Repairs

Yes

Notate Yes or No of Evidence of Potholing

Notate Yes or No if Locate ticket expired

Assess and Notate Root Cause

Notate Yes , No, NA There is a Damage Locate Ticket, enter number and attach

Notate Yes/No/NA Whether Contractor Preformed Substandard Repair

Notate the Locate Ticket Number and attach

Take Pictures of Scene 1. Determine Tolerance 2. Evidence of Utility 3. Potholing

Get Locate Ticket No. and Name of Contractor and Firm

Complete Damage Investigation Form

Submit for Further Investigation

1