Code Enforcement Process Maps

Leaks Code Enforcement Phase Start

Research Locate Tickets for Contractors in Area

Close the Leak Case and Begin Damage Case

Inside Right of Way

WD to Make Repairs

Yes

Location of Leak

Advise Property Owner to call plumber

Notate that 48 Hour Written Notice was Issued

Coordinate to shut off water with EMT approval

Notate that repairs not made

Repairs Made?

Notify Housing

No

Outside Right of Way

Notate that repairs are made

No

Behind

Front or Behind Meter

Site Visit

Coordinate with EMT for Shut Off Approval

Major Leak Code 8-2010

Bill for Repairs and Collect

WD Makes Repairs

Yes

Notate Final Comments and Close Case

Non-Contractor

End

Natural Occurring (Failing Pipe, Spring, Ground Water etc.)

Front

Notate about WD Investigation

Notate Root Cause

Cause of Leak

Notate and add final comments and close leak case and open Damage Case

Damage Process

Contractor

3