FY23-25 Business Plan_Raleigh Water

INFRASTRUCTURE STRATEGY AND PERFORMANCE (ISP) Maintain and enhance assets over the long-term by planning for equitable and inclusive infrastructure improvements and investments consistent with community needs, anticipated growth, and system reliability.

Objective 1. Exercise good financial stewardship to fund current and future business needs

Performance Measures

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% of annual Chlorine conversion project completed % of development plan reviews completed Average daily water consumption Average residential bill cost Meter read estimation rate Total money disbursed by payment assistance programs Total number of hydrants painted chrome yellow annually Total number of water meters set Total number of water system v alves 12’’ or smaller exercised annually Total number of water system v alves 14’’ or larger exercised annually

Strategic Alignment: Economic Development & Innovation; Organizational Excellence

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Stakeholders: Budget and Management Services; City Manager’s Office ; Customers; Department of Equity and Inclusion; Employees; Finances; Office of Strategy and Innovation; Vendors and Contractors ▪ Initiative 1.1 - Refine the internal inventory process (FY22-24) ▪ Initiative 1.2 - Refine the Utility's budget and goal-setting process (FY22-23) ▪ Initiative 1.3 - Review and modify rate structure to manage demands, improve cost recovery, and ensure affordability (FY22-24) ▪ Initiative 1.4 - Expand approaches to secure customer's access to affordable water and wastewater services now and into the future (FY23-24) Objective 2. Protect and maintain existing assets and enhance operations necessary to ensure system reliability Strategic Alignment: Growth & Natural Resources; Organizational Excellence; Safe, Vibrant, & Healthy Community Stakeholders: Budget and Management Services; City Manager’s Office Customers; Employees; Information Technology; Office of Strategy and Innovation; Regulators; Vendors and Contractors ▪ Initiative 2.1 - Upgrade infrastructure to improve dam safety and functionality for EM Johnson lagoon (FY23) ▪ Initiative 2.2 - Improve asset stewardship and reporting for the Utility (FY22-25) ▪ Initiative 2.3 - Identify opportunities for continual preventative maintenance (FY22-24) ▪ Initiative 2.4 - Reduce backwash waste and improve end of backwash turbidities (FY22-23) ▪ Initiative 2.5 - Upkeep and upgrade existing meter infrastructure and seek innovative meter technologies to further aid in the tracking of usage, leaks, and backflow events (FY22-25) ▪ Initiative 2.6 - Rehabilitate raw water intake infrastructure in system (FY22-23)

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