FY23-25 Business Plan_Raleigh Water

Product Quality (PQ) Provide reliable, responsive, and professional services and products that meet or exceed regulatory compliance and customer needs.

Objective 1. Meet or exceed regulatory compliance obligations across Utility operations Strategic Alignment: Growth & Natural Resources; Organizational Excellence; Safe, Vibrant, & Healthy Community Stakeholders: City Attorney’s Office; City Clerk’s Office; City Manager’s Office; Customers; Employees; Regulators; Utility Partners; Vendors and Contractors; Wake County Schools ▪ Initiative 1.1 - Increase cross-connection compliance using automated, real-time data and enhanced compliance-verification processes (FY22-24) ▪ Initiative 1.2 - Increase document management compliance by building a framework for document storage, navigation, and accessibility (FY22-25) ▪ Initiative 1.3 - Proactively monitor, participate, and act in an effort to protect and optimize the Utility’s nut rient allocation (FY22-25) ▪ Initiative 1.4 - Maintain regulatory compliance with water quality standards (FY22-25) ▪ Initiative 1.5 - Decrease dry weather Sanitary Sewer Overflows (FY22-25) ▪ Initiative 1.6 - Enhance water testing capabilities by improving laboratory functionality and space (FY22-25) ▪ Initiative 1.7 - Improve water quality, reliability, and capacity in targeted pressure zones (FY22-24) ▪ Initiative 1.8 - Enhance Corrosion Control Treatment and Water Quality parameters (FY23-25) ▪ Initiative 1.9 - Monitor and respond to regulatory compliance requirements and contaminants of emerging concern (FY22-25) ▪ Initiative 1.10 - Implement a Lead and Copper sampling schedule for schools and daycares (FY23-24) ▪ Initiative 1.11 - Reduce disinfection byproducts in the distribution system (FY24) ▪ Initiative 1.12 - Remove known sources of Lead from the Utility’s water distribution system (FY23-25)

Performance Measures

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% of nutrient allocation used % of schools & daycares inspected annually Annual average effluent discharge total Nitrogen compared to Resource Recovery Facility optimization goal Copper (Cu) compliance rate Dry weather sanitary sewer overflow rate Federal regulation compliance rate Number of hydrant meter rental units billed each month State regulation compliance rate Lead (Pb) compliance rate

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