Hydrant Meter Accounts-Training Manual

How to Rebill Incorrect Hydrant Reads

**If there is a pending bill in the dashboard that has erred out because of the wrong reads, click on pending bill in the dashboard click delete. Then begin the steps below. To uncheck all bad readings for cancelling bills 1. Premise Information Zone Service Point Information Context Go to SP Consumption a. Review all reads to determine how many bills need adjusting b. Write down the dates of the reads that are incorrect c. Click on the first read that is wrong d. Remove check mark for ‘Use On Bill’ by clicking on the check in the box 2. Save Note: Click Go Back button (blue back arrow) and repeat Steps 1c, 1d and 2 for each incorrect read To add the new reading 3. On the Meter Read Notebook, click on the Meter Configuration Id context menu. Note: you are still on the last reading that you uncheck 4. Click on “Go to Meter Read ( + ) 5. Add in the verified reading (new) to correct the bill. a. Enter in Read Date (last billed reading date) b. Read Type (Verified) c. Register Reading d. Make sure “Use on Bill” check box is checked 6. Save Cancelling all incorrect bills 7. From the dashboard Account Context Menu Go to Bill (a pop up box with a list of all bills will appear) a. Select a bill that billed on the wrong read (that you have written down from step 1b) b. Click Cancel/Frozen from the drop down select “Wrong Read” Calculate c. Repeat these steps for each bill associated with the dates you wrote down (You can use the next item arrows at the top of the screen)

Rebilling for the correct reading 8. From the Dashboard Account Context Menu Go To Bill + 9. Click on Generate 10. Change “Cutoff Date” to the last bill date

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