PPM.5230.604608.R1
Policy and Procedure Manual for RR Maintenance Programs
PPM 5230-604/608
Resource Recovery Policy & Procedure Manual
Plant and Remote Facility Maintenance Programs
Raleigh Public Utilities Department - 2019
Revision 1
Table of Contents
Preventative Maintenance Process-3.04.P09.5230......................................................................... 1 Preventative Maintenance Review Process-3.04.P10.5230 .......................................................... 13 Pump Out Process-3.04.P11.5230 ................................................................................................. 17 Corrective Plant Work Order Process-3.04.P12.5230.................................................................... 21 On Call Repair Process-3.04.P13.5230........................................................................................... 28 Planned Work Process-3.04.P14.5230........................................................................................... 35 Corrective Pump Station Work Order Process-3.16.P08.5230 ...................................................... 39 Backflow Testing Process-3.04.P18.5230 ...................................................................................... 46 Maintenance Chemical Order Process-3.04.P19.5230 .................................................................. 56 Maintenance Chemical Receiving Process-3.04.P20.5230 ............................................................ 59 Complaint Response-3.04.P21.5230.............................................................................................. 65 Asset Creation-3.04.P22.5230 ....................................................................................................... 69 Preventative Maintenance Issuance Process-3.04.P23.5230 ........................................................ 74 Universal Waste Process-3.04.P24.5230 ....................................................................................... 77 MaintStar On Boarding Process-3.04.P25.5230 ............................................................................ 83 KPI Report Process-3.04.P26.5230................................................................................................. 87 Pump Station Acceptance Process-3.04.P32.5230 ........................................................................ 94
3 KEY SUPPLIERS
SUPPLIER 1 PM Issuance Process
SUPPLIER 2
SUPPLIER 3
ACTIVITY 1 Review PM Work Order
7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS
ACTIVITY 2 Check On Hand and Procure if Needed
ACTIVITY 3 Perform PM
ACTIVITY 4 Review for Corrective Maintenance
ACTIVITY 5 Update Work Order with Time and Mark Complete
ACTIVITY 6 Material Added to WO
ACTIVITY 7 Assign to Supervisor
CUSTOMER 1 PM Review Process
CUSTOMER 2 Corrective WO Process
CUSTOMER 3
3 KEY CUSTOMERS
Process Reference:
Process Name:
Mark Wessel PM Process
3.04.P09.5230
Revision:
Process Owner:
Page:
1 of 12
© 2017 Business Enterprise Mapping, LLC.
1
A
B
C
D
E
F
G
PM Issuance Process
PM Review Process
1
1
Part Issuance
2
2
Maintstar
Maintstar
PM Work Order
PM Work Order
3
3
4
4
4
12
1 Review PM Work Order
5
5
MaintStar
PMec
Need to Notify Ops?
6
6
No
3
Yes
2 Notify Operations of PM Activity
7
7
Ops
PMec
8
No
8
11
Able to Proceed?
Yes
9
9
3
A
B
C
D
E
F
G
Process Reference:
Process Name:
Mark Wessel PM Process
3.04.P09.5230
Revision:
Process Owner:
Page:
2 of 12
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2
A
B
C
D
E
F
G
1
1
3
2
No
2
4
Need Material?
Yes
3
Parts are often not inventoried when
Check On Hand Stock of Truck
3
3
picked from Warehouse
PMec
4
Yes
4
4
Stock on Truck?
No
4 Request Material from Warehouse
Completed Req. Ticket
5
5
PMec
6
6
7
7
Part Issuance
8
No
8
RTP
Able to Procure?
Yes
9
9
4
A
B
C
D
E
F
G
Process Reference:
Process Name:
Mark Wessel PM Process
3.04.P09.5230
Revision:
Process Owner:
Page:
3 of 12
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3
A
B
C
D
E
F
G
1
1
4
5
2
2
Receive Material
PMec
6
Travel to Maintenance Location
3
3
PMec
7
Perform Maintenance
4
4
PMec
5
5
PM WPI’s
Need to Notify Ops?
6
6
No
5
Yes
8
Notify of Maintenance Activity
Ops Notification
7
7
PMec
8
8
Ops
9
9
5
A
B
C
D
E
F
G
Process Reference:
Process Name:
Mark Wessel PM Process
3.04.P09.5230
Revision:
Process Owner:
Page:
4 of 12
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4
A
B
C
D
E
F
G
1
1
5
9 Review Site for Corrective Maintenance
List of Corrective Maintenance
2
2
PMec
Corrective Maint. Needed?
3
Yes
3
8
No
Field Equipped Computer?
4
Yes
4
5.01
5.02
No
5
No
5
RTP
End of Shift?
Yes
10
Travel to Mech. Shop
6
6
PMec
11 Update Task Hours
7
7
MaintStar
PMec
8
8
5.02
9
9
6
A
B
C
D
E
F
G
Process Reference:
Process Name:
Mark Wessel PM Process
3.04.P09.5230
Revision:
Process Owner:
Page:
5 of 12
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5
A
B
C
D
E
F
G
1
1
6
12 Assign Material to WO
2
2
MaintStar
WHSup
Material Entered?
3
No
3
10
Yes
13
4
4
Mark Complete
MaintStar
PMec
14
Select Supervisor from UDFA
5
5
MaintStar
PMec
Completed WO
6
6
6.01
7
7
Review Process
8
8
9
9
7
A
B
C
D
E
F
G
Process Reference:
Process Name:
Mark Wessel PM Process
3.04.P09.5230
Revision:
Process Owner:
Page:
6 of 12
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A
B
C
D
E
F
G
1
1
7
15 Drop Off Universal Wsaste
2
2
3
3
Universal Waste Process
4
4
5
5
Rejected WO to Rectify?
6
Yes
6
12
7
7
8
8
9
9
RTP
A
B
C
D
E
F
G
Process Reference:
Process Name:
Mark Wessel PM Process
3.04.P09.5230
Revision:
Process Owner:
Page:
7 of 12
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7
A
B
C
D
E
F
G
WO Needs to be created after obv. So its recorded.
1
1
8
Plant WO Needed?
2
No
2
9
Yes
16
3
3
Create WO
MaintStar
PMec
Plant Corrective WO
4
4
Corrective Plant WO
5
5
6
6
7
7
8
8
9
9
5.01
A
B
C
D
E
F
G
Process Reference:
Process Name:
Mark Wessel PM Process
3.04.P09.5230
Revision:
Process Owner:
Page:
8 of 12
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8
A
B
C
D
E
F
G
1
1
9
2
2
17
3
3
Create WO
MaintStar
PMec
Pump Station Corrective WO
4
4
Corrective WO Pump Station
5
5
6
6
7
7
8
8
9
9
5.01
A
B
C
D
E
F
G
Process Reference:
Process Name:
Mark Wessel PM Process
3.04.P09.5230
Revision:
Process Owner:
Page:
9 of 12
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9
A
B
C
D
E
F
G
1
1
10
18
Mark Task, All Done
2
2
MaintStar
PMec
Updated PM WO
3
3
Nearing SLA for Material Added?
4
No
4
6.01
Yes
19
Contact to get parts added
5
5
WH
PMec
6
6
7
7
8
8
9
9
6
A
B
C
D
E
F
G
Process Reference:
Process Name:
Mark Wessel PM Process
3.04.P09.5230
Revision:
Process Owner:
Page:
10 of 12
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10
A
B
C
D
E
F
G
1
1
11
20 Notate Reason for Not Conducting PM
2
2
MaintStar
PMec
Updated PM WO
3
3
Subsequent PM Issued?
4
No
4
RTP
Yes
21
5
5
Mark Incomplete
MaintStar
PMec
Incomplete WO
6
6
7
7
8
8
9
9
6.01
A
B
C
D
E
F
G
Process Reference:
Process Name:
Mark Wessel PM Process
3.04.P09.5230
Revision:
Process Owner:
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A
B
C
D
E
F
G
1
1
12
22
Rectify Rejected WO
2
2
MaintStar
PMec
Corrected WO
3
3
4
4
Review Process
5
5
6
6
7
7
8
8
9
9
RTP
A
B
C
D
E
F
G
Process Reference:
Process Name:
Mark Wessel PM Process
3.04.P09.5230
Revision:
Process Owner:
Page:
12 of 12
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12
3 KEY SUPPLIERS
SUPPLIER 2 PM Issuance Process
SUPPLIER 1 PM Process
SUPPLIER 3
7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS
ACTIVITY 1 QC Work Order
ACTIVITY 2 Reassign if errors found
ACTIVITY 3 Close Work Order
ACTIVITY 4
ACTIVITY 5
ACTIVITY 6
ACTIVITY 7
CUSTOMER 1 PM Process
CUSTOMER 2
CUSTOMER 3
3 KEY CUSTOMERS
Process Reference:
Process Name:
Mark Wessel PM Review
3.04.P17.5230
Revision:
Process Owner:
Page:
1 of 4
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13
A
B
C
D
E
F
G
PM Issuance Process
1
1
PM Process
2
2
Maintstar
Maintstar
Assigned Completed PM Work Orders
Assigned WO
3
3
4
4
4
1
5
5
QC WO
MaintStar
Supv
Review * Time * Material * Comments/Observations
6
Yes
6
3
Issues Found?
No
2
7
7
Close WO
MaintStar
Supv
8
Yes
8
RTP
More to Review?
No
9
9
4
A
B
C
D
E
F
G
Process Reference:
Process Name:
Mark Wessel PM Review
3.04.P17.5230
Revision:
Process Owner:
Page:
2 of 4
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14
A
B
C
D
E
F
G
1
1
3
3 Notify Employee of Issue
2
2
Supv
3
3
4 Reassign PM Work Order
4
4
MaintStar
Supv
PM Work Order
5
5
3.01
6
6
PM Process
7
7
8
8
9
9
RTP
A
B
C
D
E
F
G
Process Reference:
Process Name:
Mark Wessel PM Review
3.04.P17.5230
Revision:
Process Owner:
Page:
3 of 4
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15
A
B
C
D
E
F
G
1
1
4
5
Query Open/ Account PM WO
2
2
MaintStar
Supv
List of Open PM WO
3
3
6
4
4
Review Report
Supv
Everything on Track?
5
Yes
5
RTP
No
7 Investigate PM Not Being Performed
6
6
MaintStar
Supv
8
7
7
Notify Employee
Supv
8
No
8
3.01
Reassign WO?
No
9
9
RTP
A
B
C
D
E
F
G
Process Reference:
Process Name:
Mark Wessel PM Review
3.04.P17.5230
Revision:
Process Owner:
Page:
4 of 4
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16
3 KEY SUPPLIERS
SUPPLIER 1 PM lanning Process
SUPPLIER 2 Pump Out Request
SUPPLIER 3
ACTIVITY 1 Create Monthly List of PMs
7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS
ACTIVITY 2 Review Pump Out WO
ACTIVITY 3 Travel to Pump Out Location
ACTIVITY 4 Probe to Determine Level of Effort
ACTIVITY 5 Perform Pump Out
ACTIVITY 6 Empty Truck at Dump Site
ACTIVITY 7 Complete Work Order and Assign to Supervisor
CUSTOMER 1 PM Review Process
CUSTOMER 2
CUSTOMER 3
3 KEY CUSTOMERS
Process Reference:
Process Name:
Joshua Quinn PM Pump Out
3.04.P11.5230
Revision:
Process Owner:
Page:
1 of 4
© 2017 Business Enterprise Mapping, LLC.
17
A
B
C
D
E
F
G
PM Issuance Process
1
1
Supv
2
2
MaintStar
MaintStar
Pump Out WO
Pump Out PM
3
3
4
4
2.01
1 Create Monthly LIst
5
5
MaintStar
Supv
Monthly List of Pump Out PM
6
6
2 Review Work Order
7
7
MaintStar
PMec
8
8
2.01
9
9
3
A
B
C
D
E
F
G
Process Reference:
Process Name:
Joshua Quinn PM Pump Out
3.04.P11.5230
Revision:
Process Owner:
Page:
2 of 4
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18
A
B
C
D
E
F
G
1
1
3
3 Travel to Pump Out SIte
2
2
2.01
Pump Station
PMec
3
3
4
Probe to Determine Level of Work
Probe Results
4
4
PMec
Probe * 1 Skim * 2 Bottom
5 Perform Pump Out
5
5
PMec
Avail. Truck Capacity?
6
Yes
6
2.01
No
6
Travel to Dump Facility
7
7
Williams Road
PMec
7
Are PM Crews required to empty truck at end of every shift?
Williams Rd DOP
8
8
Empty Truck
PMec
9
9
4
A
B
C
D
E
F
G
Process Reference:
Process Name:
Joshua Quinn PM Pump Out
3.04.P11.5230
Revision:
Process Owner:
Page:
3 of 4
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19
A
B
C
D
E
F
G
1
1
4
Nearing End of Shift
2
No
2
2.01
Yes
8 Update Task Hours
3
3
MaintStar
PMec
4
4
4.01
9 Marked Complete
5
5
MaintStar
PMec
10
Assign to Supervisor
6
6
MaintStar
PMec
Complete PM
7
7
8
8
PM Review
9
9
RTP
A
B
C
D
E
F
G
Process Reference:
Process Name:
Joshua Quinn PM Pump Out
3.04.P11.5230
Revision:
Process Owner:
Page:
4 of 4
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20
3 KEY SUPPLIERS
SUPPLIER 1 Plant Round Process
SUPPLIER 2 PM Process
SUPPLIER 3
7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS
ACTIVITY 1 Assign Work Order
ACTIVITY 2 Travel to Site and Investigate
ACTIVITY 3 Review ability to Conduct Work
ACTIVITY 4 Review Material Needs and Procure
ACTIVITY 5 Notify Requestor of Results
ACTIVITY 6
ACTIVITY 7
CUSTOMER 1 Plant Round Process
CUSTOMER 2
CUSTOMER 3
3 KEY CUSTOMERS
Process Reference:
Process Name:
Timmy Sapp Corrective WO
3.04.P12.5230
Revision:
Process Owner:
Page:
1 of 7
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21
A
B
C
D
E
F
G
Plant Round Process
1
1
PM Process
Part Issuance
2
2
MaintStar
MaintStar
WHSup
Corrective WO
3
3
4
4
3.01
1
5
5
Assign WO
MaintStar
Supv
2
6
6
Travels to Site
PMec
3 Investigates Issue
7
7
PMec
Ability to Complete Work
8
No
8
4
Yes
9
9
3
A
B
C
D
E
F
G
Process Reference:
Process Name:
Timmy Sapp Corrective WO
3.04.P12.5230
Revision:
Process Owner:
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2 of 7
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22
A
B
C
D
E
F
G
1
1
3
4 Check Material on Hand
2
2
PMec
3
No
3
6
Need Material?
Yes
5 Request Material from Warehouse
Completed Req. Ticket
4
4
PMec
5
5
6
6
Part Issuance
7
No
7
4
Able to Procure?
Yes
6
8
8
3.01
Receive Material
PMec
9
9
6
A
B
C
D
E
F
G
Process Reference:
Process Name:
Timmy Sapp Corrective WO
3.04.P12.5230
Revision:
Process Owner:
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3 of 7
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A
B
C
D
E
F
G
1
1
4
7 Notify of not able to resolve issue
2
2
Supv
PMec
3
3
Req
8
Update Work Order
4
4
MaintStar
PMec
9
Does the supervisor move to contractor or does it get reassigned?
5
5
Review Issue
Supv
6
6
10 Procure Contractor
How does the supervisor procure the contractor?
7
7
Supv
Contractor Process
8
8
9
9
5
A
B
C
D
E
F
G
Process Reference:
Process Name:
Timmy Sapp Corrective WO
3.04.P12.5230
Revision:
Process Owner:
Page:
4 of 7
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24
A
B
C
D
E
F
G
1
1
5
11 Oversee Contractor Work
If contractor is not immediate does Pmec go to other work?
2
2
PMec
12
Update WO with Time
3
3
MaintStar
PMec
4
4
13 Mark Task Done all Time Entered
5
5
MaintStar
PMec
6
6
14
Update WO with Contractor Costs
7
7
MaintStar
WH/Sup
8
8
9
9
7.01
A
B
C
D
E
F
G
Process Reference:
Process Name:
Timmy Sapp Corrective WO
3.04.P12.5230
Revision:
Process Owner:
Page:
5 of 7
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25
A
B
C
D
E
F
G
1
1
6
15
2
2
Perform WO Task
PMec
16 Notify Requestor of Work Complete
3
3
7.01
PMec
4
4
17
Travel to Mech. Office
5
5
PMec
6
6
18 Assign Material to WO
7
7
MaintStar
WHSup
8
8
9
9
7
A
B
C
D
E
F
G
Process Reference:
Process Name:
Timmy Sapp Corrective WO
3.04.P12.5230
Revision:
Process Owner:
Page:
6 of 7
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26
A
B
C
D
E
F
G
1
1
7
19
2
2
Marked Complete
MaintStar
PMec
3
3
20
Assign to Supervisor
4
4
MaintStar
PMec
Completed WO
5
5
PM Review Process
6
6
7
7
8
8
9
9
RTP
A
B
C
D
E
F
G
Process Reference:
Process Name:
Timmy Sapp Corrective WO
3.04.P12.5230
Revision:
Process Owner:
Page:
7 of 7
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27
3 KEY SUPPLIERS
SUPPLIER 1 Plant Rounds Process
SUPPLIER 2
SUPPLIER 3
ACTIVITY 1 Respond and investigate issue
7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS
ACTIVITY 2 Evaluate material needs and notify on‐ call if needed
ACTIVITY 3 Evaluate whether work can be accomplished
ACTIVITY 4 Notify supervisor if work requires more resources
ACTIVITY 5 Conduct repair
ACTIVITY 6 Complete Work Order
ACTIVITY 7
CUSTOMER 2 Operations Issue Reporter
CUSTOMER 1 Review Process
CUSTOMER 3
3 KEY CUSTOMERS
Process Reference:
Process Name:
Mark Wessel On Call Repair
3.04.P13.5230
Revision:
Process Owner:
Page:
1 of 7
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28
A
B
C
D
E
F
G
Plant Rounds Process
1
1
Ops
Part Issuance
2
2
MaintStar
Report of Issue
Repair WO
3
3
4
4
3.02
1
5
5
Responds to Site
PMec
Decision Checklist 1. Priority/Criticality 2. Material 3. Time 4. Knowledge
2
6
6
Investigate Issue
PMec
7
No
7
6
Critical
Yes
3 Evaluate Material Needs
8
8
PMec
9
9
3
A
B
C
D
E
F
G
Process Reference:
Process Name:
Mark Wessel On Call Repair
3.04.P13.5230
Revision:
Process Owner:
Page:
2 of 7
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29
A
B
C
D
E
F
G
1
1
3
2
Yes
2
4
Parts on Truck
No
3
No
3
6
Parts in the WH?
Yes
4
Notify On‐Call Warehouse
4
4
3.01
PMec
5
Request Ticket
5
5
Request Parts
OCWH
6
6
OCWH
7
7
Part Issuance
6
8
8
3.02
Receive Parts
9
9
4
A
B
C
D
E
F
G
Process Reference:
Process Name:
Mark Wessel On Call Repair
3.04.P13.5230
Revision:
Process Owner:
Page:
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30
A
B
C
D
E
F
G
1
1
4
Able to Resolve Issue?
2
2
6
Yes
7
3
3
4.01
Conduct Repair
PMec
4
4
8 Notify of potential SCADA anomalies
5
5
PMec
6
6
Ops
9 Update Task Hours
7
7
4.02
MaintStar
PMec
8
8
9
9
5
A
B
C
D
E
F
G
Process Reference:
Process Name:
Mark Wessel On Call Repair
3.04.P13.5230
Revision:
Process Owner:
Page:
4 of 7
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31
A
B
C
D
E
F
G
1
1
5
10 Assign Material to WO
2
2
MaintStar
WHSup
3
3
11
4
4
Marked Complete
MaintStar
PMec
5
5
12
Select Supervisor from UDFA
6
6
MaintStar
Completed WO
7
7
PMec
8
8
Review Process
9
9
5 RTP
A
B
C
D
E
F
G
Process Reference:
Process Name:
Mark Wessel On Call Repair
3.04.P13.5230
Revision:
Process Owner:
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5 of 7
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32
A
B
C
D
E
F
G
1
1
6
13
Consult with Supervisor
2
2
Supv
PMec
Can Repair Wait?
3
Yes
3
7
No
14 Assess What Resources are Needed
Emergency Action Plan
What if resources needed aren't people?
Course of Action
4
4
Supv
15
5
5
Notify Resources
Supv
WH Parts Needed?
6
Yes
6
3.01
7
7
No
8
8
9
9
4.01
A
B
C
D
E
F
G
Process Reference:
Process Name:
Mark Wessel On Call Repair
3.04.P13.5230
Revision:
Process Owner:
Page:
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A
B
C
D
E
F
G
1
1
6
16 New WO Is Created to Resolve
2
2
MaintStar
PMec
Corrective WO
3
3
Corrective WO Process
4
4
5
5
6
6
7
7
8
8
9
9
RTP
A
B
C
D
E
F
G
Process Reference:
Process Name:
Mark Wessel On Call Repair
3.04.P13.5230
Revision:
Process Owner:
Page:
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3 KEY SUPPLIERS
SUPPLIER 1 CIP Plan
SUPPLIER 2 PM Process
SUPPLIER 3
Failed PM WO
ACTIVITY 1 Access the asset need
Capital Project
7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS
ACTIVITY 2 Create work plan and work orders
ACTIVITY 3 Assign work orders
ACTIVITY 4 Oversee work and coordinate with vendors
ACTIVITY 5 Complete work order
ACTIVITY 6
ACTIVITY 7
CUSTOMER 1
CUSTOMER 2
CUSTOMER 3
CIP Plan
3 KEY CUSTOMERS
Process Reference:
Process Name:
Mark Wessel Planned Work
3.04.P14.5230
Revision:
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A
B
C
D
E
F
G
1
1
CIP Project
PM Process
2
2
MaintStar
ENG
Failed PM Work Order
CIP Project
3
3
1 Assessment of the Need
4
4
Supv
Supv
5
5
Cntrctr
6
6
Vednor
2 Create Work Plan
Work Plan
7
7
Supv
3
8
8
Create WOs
MaintStar
Supv
Planned WO
9
9
3
A
B
C
D
E
F
G
Process Reference:
Process Name:
Mark Wessel Planned Work
3.04.P14.5230
Revision:
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A
B
C
D
E
F
G
1
1
3
4 Notify of Upcoming Project
2
2
Supv
5
3
3
Assign WO
MaintStar
Supv
Assigned Planned WO
4
4
6
Oversee Work Performed
5
5
Cntrctr
PMec
6
6
Vendor
7 Update Task Hours
7
7
MaintStar
PMec
8 Assign Material to WO
8
8
MaintStar
WHSup
9
9
4
A
B
C
D
E
F
G
Process Reference:
Process Name:
Mark Wessel Planned Work
3.04.P14.5230
Revision:
Process Owner:
Page:
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A
B
C
D
E
F
G
1
1
4
9
2
2
Mark Complete
MaintStar
PMec
10
Select Supervisor from UDFA
3
3
MaintStar
PMec
Completed WO
4
4
6.01
5
5
Review Process
6
6
7
7
8
8
9
9
RTP
A
B
C
D
E
F
G
Process Reference:
Process Name:
Mark Wessel Planned Work
3.04.P14.5230
Revision:
Process Owner:
Page:
4 of 4
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38
3 KEY SUPPLIERS
SUPPLIER 1 PM Process
SUPPLIER 2
SUPPLIER 3
7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS
ACTIVITY 1 Assign Work Order
ACTIVITY 2 Travel to Site and Investigate
ACTIVITY 3 Review ability to Conduct Work
ACTIVITY 4 Review Material Needs and Procure
ACTIVITY 5 Notify Requestor of Results
ACTIVITY 6
ACTIVITY 7
CUSTOMER 1
CUSTOMER 2
CUSTOMER 3
3 KEY CUSTOMERS
Process Reference:
Process Name:
Joshua Quinn Corrective Pump Station WO
3.04.P16.5230
Revision:
Process Owner:
Page:
1 of 7
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39
A
B
C
D
E
F
G
1
1
PM Process
SCADA Process
2
2
MaintStar
SCADA Historian
Corrective WO
Run Times on Pumps
3
3
1
Review SCADA information
4
4
PMec
2 Create List of Stations to Investigate
List of Stations to Inspect
Are WO created or just a list?
5
5
PMec
3
6
6
Travels to Site
PMec
4 Investigates Issue
7
7
PMec
Ability to Complete Work
8
No
8
4
Yes
9
9
3
A
B
C
D
E
F
G
Process Reference:
Process Name:
Joshua Quinn Corrective Pump Station WO
3.04.P16.5230
Revision:
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Page:
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A
B
C
D
E
F
G
1
3
1
5 Check Material on Hand
2
2
PMec
3
No
3
6
Need Material?
Yes
WH have Material?
4
No
4
7
Yes
6 Request Material from Warehouse
Completed Req. Ticket
5
5
PMec
6
6
Parts Issuance
7
No
7
4
Able to Procure?
Yes
7
8
8
2.01
Receive Material
PMec
9
9
6
A
B
C
D
E
F
G
Process Reference:
Process Name:
Joshua Quinn Corrective Pump Station WO
3.04.P16.5230
Revision:
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A
B
C
D
E
F
G
1
1
4
8 Notify of not able to resolve issue
2
2
Supv
PMec
3
3
9
Update Work Order
4
4
Supv
10
5
5
Review Issue
Supv
6
6
11 Procure Contractor
Contractor Process
7
7
Supv
12 Oversee Contractor Work
8
8
PMec
9
9
5
A
B
C
D
E
F
G
Process Reference:
Process Name:
Joshua Quinn Corrective Pump Station WO
3.04.P16.5230
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A
B
C
D
E
F
G
1
1
5
13
Update WO with Time
2
2
PMec
14 Mark Task Done all Time Entered
3
3
PMec
15
Update WO with Contractor Costs
4
4
Sup/WH
5
5
6
6
7
7
8
8
9
9
6.01
A
B
C
D
E
F
G
Process Reference:
Process Name:
Joshua Quinn Corrective Pump Station WO
3.04.P16.5230
Revision:
Process Owner:
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A
B
C
D
E
F
G
1
1
6
16
2
2
Perform WO Task
PMec
17 Assign Material to WO
3
3
MaintStar
PMec
18
4
4
Marked Complete
MaintStar
WHSup
5
5
6.01
19
Assign to Supervisor
6
6
MaintStar
PMec
Completed WO
7
7
PM Review Process
8
8
9
9
RTP
A
B
C
D
E
F
G
Process Reference:
Process Name:
Joshua Quinn Corrective Pump Station WO
3.04.P16.5230
Revision:
Process Owner:
Page:
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A
B
C
D
E
F
G
1
1
7
20
Procure by Pcard or RPOD
2
2
PMec
3
No
3
4
Able to Procure?
Yes
21
4
4
Receive Material
PMec
5
5
6
6
7
7
8
8
9
9
6
A
B
C
D
E
F
G
Process Reference:
Process Name:
Joshua Quinn Corrective Pump Station WO
3.04.P16.5230
Revision:
Process Owner:
Page:
7 of 7
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45
3 KEY SUPPLIERS
SUPPLIER 1 PM Schedule Creation Process
SUPPLIER 2
SUPPLIER 3
ACTIVITY 1 Review PM Work Order
7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS
ACTIVITY 2 Check On Hand and Procure if Needed
ACTIVITY 3 Perform PM
ACTIVITY 4 Review for Corrective Maintenance
ACTIVITY 5 Update Work Order with Time and Mark Complete
ACTIVITY 6 Material Added to WO
ACTIVITY 7 Assign to Supervisor
CUSTOMER 1 PM Review Process
CUSTOMER 2
CUSTOMER 3
Joshua Quinn Backflow Testing 3 KEY CUSTOMERS
Process Reference:
Process Name:
3.04.P18.5230
Revision:
Process Owner:
Page:
1 of 10
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46
A
B
C
D
E
F
G
PM Issuance Process
PM Review Process
1
1
Parts Issuance
2
2
Maintstar
Maintstar
WHSup
Rejected PM Work Order
PM Work Order
3
3
4
4
2.01
6.02
1 Review PM Work Order
5
5
MaintStar
PMec
Need to Notify Ops?
6
6
No
3
Yes
2 Notify Operations of PM Activity
7
7
PMec
8
No
8
9
Able to Proceed?
Yes
9
9
3
A
B
C
D
E
F
G
Process Reference:
Process Name:
Joshua Quinn Backflow Testing
3.04.P18.5230
Revision:
Process Owner:
Page:
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A
B
C
D
E
F
G
1
1
3
3 Travel to Test Site
2
2
PMec
4 Perform Backflow Test
Backflow Test Results
3
3
PMec
4
4
3.01
Device Pass?
5
No
5
6
Yes
Need to Notify Ops?
6
6
No
4
PMec
Yes
5 Notify Operations of PM Activity
7
7
Ops
8
8
9
9
4
A
B
C
D
E
F
G
Process Reference:
Process Name:
Joshua Quinn Backflow Testing
3.04.P18.5230
Revision:
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Page:
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48
A
B
C
D
E
F
G
1
1
4
6 Update Task Hours
2
2
MaintStar
PMec
3
3
5.01
4
4
7 Assign Material to WO
5
5
MaintStar
WHSup
6
6
Material Entered?
7
No
7
8
8
Yes
8
9
9
5
A
B
C
D
E
F
G
Process Reference:
Process Name:
Joshua Quinn Backflow Testing
3.04.P18.5230
Revision:
Process Owner:
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49
A
B
C
D
E
F
G
1
1
6
8
2
2
Mark Complete
MaintStar
PMec
9
Assign to Supervisor
3
3
MaintStar
PMec
Completed WO
4
4
6.01
5
5
Review Process
10 Submit Test Report
Completed Test Report
6
6
PMec
7
7
Supvsr
11
Submit to Compliance Engine
8
8
Compliance Engine
Supv
CC Test Report Review Process
9
9
RTP
A
B
C
D
E
F
G
Process Reference:
Process Name:
Joshua Quinn Backflow Testing
3.04.P18.5230
Revision:
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A
B
C
D
E
F
G
1
1
6
12
Create WO for Repair
2
2
MaintStar
Tn Review Corrective Work to Be Completed 13 Check On Hand Stock of Truck
3
3
PMec
Material Needed?
4
No
4
7.01
Yes
5
Yes
5
7.01
Stock on Truck?
14 Request Material from Warehouse
Completed Req. Ticket
6
6
PMec
7
7
Parts Issuance
8
No
8
10
Able to Procure?
Yes
9
9
7
A
B
C
D
E
F
G
Process Reference:
Process Name:
Joshua Quinn Backflow Testing
3.04.P18.5230
Revision:
Process Owner:
Page:
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51
A
B
C
D
E
F
G
1
1
7
Yes
15
2
2
2.01
Receive Material
PMec
16
Parts are often not inventoried when
Complete Corrective Work
3
3
7.01
picked from Warehouse
PMec
4
4
5
5
6
6
7
7
8
8
9
9
3.01
A
B
C
D
E
F
G
Process Reference:
Process Name:
Joshua Quinn Backflow Testing
3.04.P18.5230
Revision:
Process Owner:
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A
B
C
D
E
F
G
1
1
8
17
Mark Done All Time Entered
2
2
RMec
Nearing SLA for Material Added?
3
No
3
6.01
Yes
18
4
4
Contact WH
RMec
5
5
6
6
7
7
8
8
9
9
5
A
B
C
D
E
F
G
Process Reference:
Process Name:
Joshua Quinn Backflow Testing
3.04.P18.5230
Revision:
Process Owner:
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A
B
C
D
E
F
G
1
1
9
19 Notate Reason for Not Conducting PM
2
2
PMec
Subsequent PM Issued?
3
No
3
RTP
Yes
20
4
4
Mark Incomplete
PMec
5
5
6
6
7
7
8
8
9
9
RTP
A
B
C
D
E
F
G
Process Reference:
Process Name:
Joshua Quinn Backflow Testing
3.04.P18.5230
Revision:
Process Owner:
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A
B
C
D
E
F
G
1
1
10
21 Obtain Quotes for Parts
2
2
PMec
22
3
3
Notify Supervisor
PMec
4
Yes
4
7.01
Find Parts?
No
23
Procure Replacement Backflow Device
5
5
PMec
24
Install Replacement Backflow Device
6
6
PMec
7
7
8
8
9
9
3.01
A
B
C
D
E
F
G
Process Reference:
Process Name:
Joshua Quinn Backflow Testing
3.04.P18.5230
Revision:
Process Owner:
Page:
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55
3 KEY SUPPLIERS
SUPPLIER 1 PM Process
SUPPLIER 2
SUPPLIER 3
SCADA
7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS
ACTIVITY 1 Review Tank Levels
ACTIVITY 2 Create Work Order
ACTIVITY 3 Place Chemical Order and Assign to Warehouse
ACTIVITY 4 Submit Chemical Order to Vendor
ACTIVITY 5 Create Outlook reminder for delivery date
ACTIVITY 6
ACTIVITY 7
CUSTOMER 1 Chemical Receiving Process
CUSTOMER 2
CUSTOMER 3
3 KEY CUSTOMERS
Process Reference:
Process Name:
Mark Wessel Maintenance Chemical Order
3.04.P19.5230
Revision:
Process Owner:
Page:
1 of 3
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