Raleigh Water Employee March 2025 newsletter

Contributed by: Haley Page

Mid– Year Management Review Performance and Quality Assurance hosted our annual Mid - Year Management Review on January 30 th . This year's topic was " Building our Culture of Continuous Improvement." We talked about all of our efforts around continuous improvement and how they connect together to help us achieve our mission of being world class. We use the Effective Utility Management Primer, a collaborative document of 10 Attributes and 5 Management Keys of Success for utilities of any size, to inform the strategic outcomes of our Business Plan - which houses our Partnership for Safe Water efforts and

all of that informs our Management Systems. All of these efforts are centralized around our continuous improvement methodology of Plan - Do - Check - Act, our "vehicle" for moving through our processes and getting everything accomplished! Participants filled out an assessment to see how we were doing and inform our next Business Plan. We appreciate everyone who came out to spend the day with us and all the hard work you do every day!

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