Raleigh Water Employee March 2026 newsletter 1

WE HAVE REACHED THE CLOUD!

CC&B Advances Digital Transformation Cloud Migration and Raleigh Water Self - Service Launch

Contributed by: Stacey Aiken

Customer Care and Billing has achieved two major milestones in the digital transformation journey with the successful migration of CC&B to the cloud and the launch of the new customer self - service ePortal. Together, these projects represent a significant step forward in modernizing systems, improving reliability, and enhancing customer experience. The move of CC&B to the cloud was completed successfully with few issues. This transition brings numerous benefits, including improved system performance, increased scalability, enhanced security, and greater resiliency. Cloud - based CC&B also positions Raleigh Water to better support future growth, streamline system maintenance, and more quickly adopt new functionality as business needs evolve. The ePortal launch, while ultimately successful, did encounter some unforeseen challenges related to the vendor. The CC&B teams worked tirelessly to identify and resolve these issues, addressing major defects and customer concerns head - on. As a result of these efforts, we are now in a much stronger position with the ePortal, having worked through the most significant issues and stabilized the platform.

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