SWS Training and Development

City of Raleigh Solid Waste Services Training and Development Business Process Maps 

Table of Contents  Content Creation.........................................................................................................................................................................................................................................................................1  Revision 1: 6/30/2017  Training Coordination .................................................................................................................................................................................................................................................................2  Revision 1: 6/30/2017  Training Assignment and Modification .......................................................................................................................................................................................................................................3  Revision 1: 6/30/2017 

Tracking.......................................................................................................................................................................................................................................................................................4 

Revision 1: 6/30/2017 

Reporting ....................................................................................................................................................................................................................................................................................5 

Revision 1: 6/30/2017

Map Date: 6/8/2017 

Content Creation

Training and Development Safety SWS Training Development Start

Consult evidence based research journals/ publications

Receive request for training

Passes Needs Assessment

Customize for anteceded audience

Add to GSMU and Netcaster

Yes

Type of Training

Organization Development

Develop content

End

Safety

Add to list of offering and place on share drive

Receive content and customize

Yes

Training Exists

Researches other organization and partners

No

Develops content

Training Coordination

Training and Development Phase Start

Send roster to Judy

External

Book instructor

Non-SWS

Market class -Publish in calendar -Email -Tailgate Newsletter -GSMU

Estimate number of attendees

Print Handouts if needed

Send follow up email

Instructor

Internal

Book rooms

Deliver training

Conduct evaluation

Tracking

SWS

Add to Netcaster

Training Assignment and Mofication

Employee Sr. Staff Support SWS Training and Development

Register via roster

End

Safety

Type of Training to Register

Start

Yes

Signup on GSMU

End

Organizational Development

Self Register

No

Register employee for class through GSMU

End

Tracking

Sr. Staff Support SWS Training and Development Start

Receive roster from Instructor

Update Netcaster

Reporting

Training and Development SWS Training and Development Start

Employee hours of training

Run reports from Netcaster

Number of courses

End

Pass/Fail of course and employees