Tech Reference Manual
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Detail Stops
Start Service/Stop Current/ Start New Customer Start Service/ Turn on Meter/ Read
Start Service/ Read Stop Service/ Read Billing – Turn On Billing- Verify Needed Data as Indicated
Billing Turn On-2 nd Trip Meter- No Water-Check
Meter turn off- Emergency Meter Turn On- Emergency Meter- Locate Meter With Locator Meter – Verify Meter Number and Read
Start Service/Stop Current/ Start New Customer
Check FA portal in CC&B Select desired travel location Upon arrival check for correct address Check and compare meter number and or Meter Interface Unit(MIU) number
Check Register face for size and type. Verify the meter/ register compatibility Read the register Verify the service is on/off by the direction of the angle valve Verify meter lid is clean and clear of obstruction FA Completion: All work in CC&B must be done with CAPS On FA Portal • Select Field Activity Type • Go to Service point ID to verify last read • Go to SP Consumption • Review last read for address and meter verification • Return to the FA portal using back arrow • Search for the work truck and select • Add comments relevant to the FA you are completing
STEPS TAB • Verify Meter number(Badge)
• Read Type (Verified) • Enter Register Read • Select proper MR Source (Start Service) • Review data and Complete
Start Service/ Turn on Meter/ Read
Check FA portal in CC&B Select desired travel location Upon arrival check for correct address Check and compare meter number and or Meter Interface Unit(MIU) number Check Register face for size and type. Verify the meter/ register compatibility Read the register Verify the service is on/off by the direction of the angle valve Ensure there is water flow and the meter shows no usage before departure Verify meter lid is clean and clear of obstruction FA Completion: All work in CC&B must be done with CAPS On FA Portal • Select Field Activity Type • Go to Service point ID to verify last read • Go to SP Consumption • Review last read for address and meter verification • Return to the FA portal using back arrow • Search for the work truck and select • Add comments relevant to the FA you are completing
STEPS TAB • Verify Meter number(Badge)
• Read Type (Verified) • Enter Register Read • Select proper MR Source (Start Service) • Review data and Complete
Start Service/ Read
Check FA portal in CC&B Select desired travel location Upon arrival check for correct address Check and compare meter number and or Meter Interface Unit(MIU) number Check Register face for size and type. Verify the meter/ register compatibility Read the register Verify the service is on/off by the direction of the angle valve Ensure there is water flow and the meter shows no usage before departure Verify meter lid is clean and clear of obstruction
FA Completion: All work in CC&B must be done with CAPS On FA Portal • Select Field Activity Type • Go to Service point ID to verify last read • Go to SP Consumption • Review last read for address and meter verification • Return to the FA portal using back arrow • Search for the work truck and select • Add comments relevant to the FA you are completing
STEPS TAB • Verify Meter number(Badge)
• Read Type (Verified) • Enter Register Read • Select proper MR Source (Start Service) • Review data and Complete
Stop Service/ Read
Check FA portal in CC&B Select desired travel location Upon arrival check for correct address Check and compare meter number and or Meter Interface Unit(MIU) number
Check Register face for size and type. Verify the meter/ register compatibility Read the register Verify the service is on/off by the direction of the angle valve Turn Service Off Ensure water flow stops and shows no usage Verify meter lid is clean and clear of obstruction FA Completion: All work in CC&B must be done with CAPS On FA Portal • Select Field Activity Type • Go to Service point ID to verify last read • Go to SP Consumption • Review last read for address and meter verification • Return to the FA portal using back arrow • Search for the work truck and select • Add comments relevant to the FA you are completing
STEPS TAB • Verify Meter number(Badge)
• Read Type (Verified) • Enter Register Read • Select proper MR Source (Stop Service) • Review data and Complete
Billing – Turn On
Check FA portal in CC&B Select desired travel location Upon arrival check for correct address Check and compare meter number and or Meter Interface Unit(MIU) number Check Register face for size and type. Verify the meter/ register compatibility Read the register Verify the service is on/off by the direction of the angle valve Ensure there is water flow and the meter shows no usage before departure Verify meter lid is clean and clear of obstruction FA Completion: All work in CC&B must be done with CAPS On FA Portal • Select Field Activity Type • Go to Service point ID to verify last read • Go to SP Consumption • Review last read for address and meter verification • Return to the FA portal using back arrow • Search for the work truck and select • Add comments relevant to the FA you are completing
STEPS TAB • Verify Meter number(Badge)
• Read Type (Verified) • Enter Register Read • Select proper MR Source (General Maintenance) • Review data and Complete
Billing- Verify Needed Data as Indicated
Check FA portal in CC&B Select desired travel location Upon arrival check for correct address Check and compare meter number and or Meter Interface Unit(MIU) number Check Register face for size and type. Verify the meter/ register compatibility Read the register Verify the service is on/off by the direction of the angle valve Ensure there is water flow and the meter shows no usage before departure Verify meter lid is clean and clear of obstruction FA Completion: All work in CC&B must be done with CAPS On FA Portal • Select Field Activity Type • Go to Service point ID to verify last read • Go to SP Consumption • Review last read for address and meter verification • Return to the FA portal using back arrow • Search for the work truck and select • Add comments relevant to the FA you are completing • Fill out comments with the data requested from the FA issuer as well. STEPS TAB • Verify Meter number(Badge)
• Read Type (Verified) • Enter Register Read • Select proper MR Source (General Maintenance) • Review data and Complete
Billing Turn On-2 nd Trip
Check FA portal in CC&B Select desired travel location
Upon arrival check for correct address Upon arrival check for correct address Check and compare meter number and or Meter Interface Unit(MIU) number Check Register face for size and type. Verify the meter/ register compatibility Read the register Verify the service is on/off by the direction of the angle valve Ensure there is water flow and the meter shows no usage before departure Verify meter lid is clean and clear of obstruction FA Completion: All work in CC&B must be done with CAPS On In the FA Portal • Select Field Activity Type • Go to Service point ID to verify last read • Go to SP Consumption • Review last read for address and meter verification • Return to the FA portal using back arrow • Search for the work truck and select • Add comments relevant to the FA you are completing
STEPS TAB • Verify Meter number(Badge)
• Read Type (Verified) • Enter Register Read • Select proper MR Source (General Maintenance) • Review data and Complete
Meter- No Water-Check
Check FA portal in CC&B Select desired travel location Upon arrival check for correct address Check and compare meter number and or Meter Interface Unit(MIU) number Check Register face for size and type. Verify the meter/ register compatibility Read the register Verify the service is on/off by the direction of the angle valve Ensure the dual check valve is functioning properly before leaving the site Verify Curb Stop is open ( If available) Ensure there is water flow and the meter shows no usage before departure Verify meter lid is clean and clear of obstruction FA Completion: All work in CC&B must be done with CAPS On In the FA Portal • Select Field Activity Type • Go to Service point ID to verify last read • Go to SP Consumption • Review last read for address and meter verification • Return to the FA portal using back arrow • Search for the work truck and select • Add comments relevant to the FA you are completing
STEPS TAB • Verify Meter number(Badge)
• Read Type (Verified) • Enter Register Read • Select proper MR Source (General Maintenance) • Review data and Complete
Meter turn off- Emergency
Check FA portal in CC&B Select desired travel location
Travel to the location as soon as possible Upon arrival check for correct address Turn service off at angle valve Check and compare meter number and or Meter Interface Unit(MIU) number Check Register face for size and type. Verify the meter/ register compatibility Read the register Verify the service is on/off by the direction of the angle valve Ensure there is no water flow and the meter shows no usage before departure Verify meter lid is clean and clear of obstruction FA Completion: All work in CC&B must be done with CAPS On In the FA Portal • Select Field Activity Type • Go to Service point ID to verify last read • Go to SP Consumption • Review last read for address and meter verification • Return to the FA portal using back arrow • Search for the work truck and select • Add comments relevant to the FA you are completing
STEPS TAB • Verify Meter number(Badge)
• Read Type (Verified) • Enter Register Read • Select proper MR Source (Emergency Cut Off /Burst Pipe) • Review data and Complete
Meter Turn On- Emergency
Check FA portal in CC&B Select desired travel location
Travel to the location as soon as possible Upon arrival check for correct address Check and compare meter number and or Meter Interface Unit(MIU) number Turn service on at angle valve Check Register face for size and type. Verify the meter/ register compatibility Read the register Verify the service is on/off by the direction of the angle valve Ensure there is no water flow and the meter shows no usage before departure Verify meter lid is clean and clear of obstruction FA Completion: All work in CC&B must be done with CAPS On In the FA Portal • Select Field Activity Type • Go to Service point ID to verify last read • Go to SP Consumption • Review last read for address and meter verification • Return to the FA portal using back arrow • Search for the work truck and select • Add comments relevant to the FA you are completing
STEPS TAB • Verify Meter number(Badge)
• Read Type (Verified) • Enter Register Read • Select proper MR Source (Turn on Leak Repaired) • Review data and Complete
Meter- Locate Meter With Locator
Check FA portal in CC&B Select desired travel location
Upon arrival check for correct address Search for meter with Locator device Check and compare meter number and or Meter Interface Unit(MIU) number Check Register face for size and type. Verify the meter/ register compatibility Read the register Verify meter lid is clean and clear of obstruction FA Completion: All work in CC&B must be done with CAPS On FA Portal • Select Field Activity Type • Go to Service point ID to verify last read • Go to SP Consumption • Review last read for address and meter verification • Return to the FA portal using back arrow • Search for the work truck and select • Add comments relevant to the FA you are completing • Fill out comments with the data requested from the FA issuer as well.
STEPS TAB • Verify Meter number(Badge)
• Read Type (Verified) • Enter Register Read • Select proper MR Source (General Maintenance) • Review data and Complete
Meter – Verify Meter Number and Read
Check FA portal in CC&B Select desired travel location Upon arrival check for correct address Check and compare meter number and or Meter Interface Unit(MIU) number
Check Register face for size and type. Verify the meter/ register compatibility Read the register Verify meter lid is clean and clear of obstruction FA Completion: All work in CC&B must be done with CAPS On FA Portal • Select Field Activity Type • Go to Service point ID to verify last read • Go to SP Consumption • Review last read for address and meter verification • Return to the FA portal using back arrow • Search for the work truck and select
• Add comments relevant to the FA you are completing • Include the requested data (Meter number and Read) • Fill out comments with the data requested from the FA issuer as well.
STEPS TAB • Verify Meter number(Badge)
• Read Type (Verified) • Enter Register Read • Select proper MR Source (General Maintenance) • Review data and Complete
Severance FA’s
Severance - Lock Meter for Non-Payment
Check FA portal in CC&B Select desired travel location Upon arrival check for correct address Check and compare meter number and or Meter Interface Unit(MIU) number
Check Register face for size and type. Verify the meter/ register compatibility Read the register Utilities Technician will verify meter lid is free of obstruction and meter box is cleaned out providing clear access to the meter. Disconnect the water service at the meter. A lock out seal will be used to lock the angle valve, bullet lock if applicable. The Utilities Technician will then leave a door-hanger (tag) notifying the customer of the disconnection of service. FA Completion: All work in CC&B must be done with CAPS On FA Portal • Select Field Activity Type • Go to Service point ID to verify last read • Go to SP Consumption • Review last read for address and meter verification • Return to the FA portal using back arrow • Search for the work truck and select • Complete the FA adding notes including the meter reading, date, lock out seal number, initials and the truck number
STEPS TAB • Verify Meter number(Badge)
• Read Type (Verified) • Enter Register Read • Select proper MR Source (FA SEV- Turn off for Non Payment) • Review data and Complete
Severance – Turn ON Meter/ Read
Check FA portal in CC&B Select desired travel location Upon arrival check for correct address Check and compare meter number and or Meter Interface Unit(MIU) number
Check Register face for size and type. Verify the meter/ register compatibility Read the register Utilities Technician will verify meter lid is free of obstruction and meter box is cleaned out providing clear access to meter. Reconnect the water service at the meter. The lock out seal number will be recorded to use with completion notes FA Completion: All work in CC&B must be done with CAPS On FA Portal • Select Field Activity Type • Go to Service point ID to verify last read • Go to SP Consumption • Review last read for address and meter verification • Return to the FA portal using back arrow • Search for the work truck and select • Complete the FA adding notes including the meter reading, date, whether they turned the meter on, if they turned on but then turned back off/left tag due to continuous usage, lock out seal number, initials and the truck number
Characteristics/ Remarks • Under Characteristic Type click search • Two options exist-Add or Skip • Select Skip • Return to Steps Tab
STEPS TAB • Verify Meter number(Badge)
• Read Type (Verified) • Enter Register Read • Select proper MR Source (FA SEV- Turn off for Non Payment) • Review data and Complete
Meter-Stopped Meter-Check
Meter-Stopped Meter-Check (Not Stopped)
Check FA portal in CC&B Select desired travel location Upon arrival check for correct address Drive to selected location Upon arrival check for correct address Check and compare meter number and or Meter Interface Unit(MIU) number (FA Portal) Check Register face for size and type. Verify the meter/ register compatibility Verify the register is attached to the meter base Read the register (Record data/MIU data) Verify the service is on/off by the direction of the angle valve (If the service is off, note this in the FA comments and complete FA as normal) Use the meter wrench to loosen the house side spud nut, creating a leak to check flow If the register shows the water usage it is not stopped Tighten the house side spud nut and assure there are no leaks Verify meter lid is clean and clear of obstruction FA Completion: All work in CC&B must be done with CAPS On FA Portal • Select Field Activity Type • Go to Service point ID to verify last read • Go to SP Consumption • Review last read for address and meter verification • Return to the FA portal using back arrow • Search for the work truck and select • Comments will reflect the meter is not stopped, read, pertinent information along with truck number and technician initials
STEPS TAB 1 of 3 steps • Verify Meter number(Badge)
• Read Type (Verified) • Enter Register Read • Select proper MR Source (Meter-Verified Not Stopped) • Review and Complete the FA 2nd and 3rd Steps are not needed
Meter-Stopped Meter-Check (Meter Stopped)
Check FA portal in CC&B Verify requested register size in FA portal Obtain needed inventory Drive to selected travel location Upon arrival check for correct address Check and compare meter number and or Meter Interface Unit(MIU) number (FA Portal)
Check Register face for size and type. Verify the meter/ register compatibility Verify the register is attached to the meter base Read the register (Record data/MIU data) Verify the service is on/off by the direction of the angle valve
Use the meter wrench to loosen the house side spud nut, to create usage for flow check If the register sweep hand does not move or the leak indicator does not show movement or the numbers show no progressive movement, the meter is stopped and must be replaced. Notify the customer that the water service will be temporarily interrupted Turn the water service off at the angle valve Replace the meter, gaskets and antenna Verify the flow arrow on the meter points to the house side spud nut Verify meter lid is clean and clear of obstruction Restore water service at the angle valve and notify customer the water is restored
FA Completion: All work in CC&B must be done with CAPS On FA Portal • Select Field Activity Type • Go to Service point ID to verify last read • Go to SP Consumption • Review last read for address and meter verification • Return to the FA portal using back arrow • Search for the work truck and select • Add in the comments, old read, old meter, old MIU number, also new read, new meter and new MIU number, any pertinent information along with truck number and technician initials
STEPS TAB 1 of 3 steps • Verify Meter number(Badge)
• Read Type (Verified) • Enter Register Read • Select proper MR Source (Meter-Changed Out Meters) • Note the time
2 of 3 steps • Enter old meter number (Badge)
• Enter date and time. Time should reflect at least a minute later than the first step • Enter stock location STCK or click search and on stock location line click the binocular and the field will self-populate
• Click Add Meter Read • Read Type (Verified) • Enter Register Read • Select proper MR Source (Meter-Changed Out Meters) • Note the time
3 of 3 steps • Enter the new meter number (Badge) • Enter date and time. Time should reflect at least a minute later than the second step • On/Off Status- ALWAYS On
• Click Add Meter Read • Read Type (Verified) • Enter Register Read • Select proper MR Source (Meter-Changed Out Meters) • Review and Complete the FA
Replace Meter MIU Not Transmitting
Replace Meter MIU Not Transmitting Replace Register
Check FA portal in CC&B Verify requested register size in FA portal Obtain needed inventory Drive to selected travel location Upon arrival check for correct address Check and compare meter number and or Meter Interface Unit(MIU) number
Check Register face for size and type. Verify the meter/ register compatibility Read the register (Record data/MIU data) Replace register and antenna Write meter number on register lid (Silver pen) Verify the service is on/off by the direction of the angle valve Clean meter box to below meter base/frost plate Verify meter lid is clear of obstruction FA Completion: All work in CC&B must be done with CAPS On FA Portal • Select Field Activity Type • Go to Service point ID to verify last read • Go to SP Consumption • Review last read for address and meter verification • Return to the FA portal using back arrow • Search for the work truck and select
• Add in the comments, old read, old meter, old MIU number, also new read and new MIU number. Pertinent information along with truck number and technician initials
STEPS TAB 1 of 3 steps • Verify Meter number(Badge)
• Read Type (Verified) • Enter Register Read • Select proper MR Source (Meter-Replaced Register) • Note the time
2 of 3 steps • Enter old meter number (Badge)
• Enter date and time. Time should reflect at least a minute later than the first step • Enter stock location STCK or click search and on stock location line click the binocular and the field will self-populate
• Click Add Meter Read • Read Type (Verified) • Enter Register Read • Select proper MR Source (Meter-Replaced Register) • Note the time
3 of 3 steps • Enter the same meter number (Badge) • Enter date and time. Time should reflect at least a minute later than the second step • On/Off Status- ALWAYS On
• Click Add Meter Read • Read Type (Verified) • Enter Register Read • Select proper MR Source (Meter-Replaced Register) • Review and Complete the FA
Editing Channel ID • After completing the FA click the Main tab
• Click Service Point ID menu • Click Go To Service Point • Near the bottom of the page select the hyperlink reflecting the latest register exchange • Click Expand All • On the Channel ID line replace the number with the new MIU number • Click the Save icon (Floppy Disk)
Replace Meter MIU Not Transmitting Replace Meter
Check FA portal in CC&B Verify requested register size in FA portal Obtain needed inventory Drive to selected travel location Upon arrival check for correct address Check and compare meter number and or Meter Interface Unit(MIU) number Check Register face for size and type. Verify the meter/ register compatibility Read the register (Record data/MIU data) Inform customer water will be off for repairs Turn the water off at the angle valve Verify the service is on/off by the direction of the angle valve Replace meter, gaskets and antenna Verify the flow arrow on the meter points to the house side spud nut Clean meter box to below meter base/frost plate Verify meter lid is clear of obstruction Restore water service and notify customer the water is restored FA Completion: All work in CC&B must be done with CAPS On FA Portal • Select Field Activity Type • Go to Service point ID to verify last read • Go to SP Consumption • Review last read for address and meter verification • Return to the FA portal using back arrow • Search for the work truck and select
• Add in the comments, old read, old meter, old MIU number, also new read, new meter and new MIU number. Pertinent information along with truck number and technician initials
STEPS TAB 1 of 3 steps • Verify Meter number(Badge)
• Read Type (Verified) • Enter Register Read • Select proper MR Source (Meter-Changed Out Meters) • Note the time
2 of 3 steps • Enter old meter number (Badge)
• Enter date and time. Time should reflect at least a minute later than the first step • Enter stock location STCK or click search and on stock location line click the binocular and the field will self-populate
• Click Add Meter Read • Read Type (Verified) • Enter Register Read • Select proper MR Source (Meter-Changed Out Meters) • Note the time
3 of 3 steps • Enter the new meter number (Badge) • Enter date and time. Time should reflect at least a minute later than the second step • On/Off Status- ALWAYS On
• Click Add Meter Read • Read Type (Verified) • Enter Register Read • Select proper MR Source (Meter-Changed Out Meters) • Review and Complete the FA
Leak Investigation
Leak Investigation
Check FA portal in CC&B
Select desired travel location
Upon arrival check for correct address
Identify if the property is public or privately owned
Determine if the leak is a water or sewer leak
If sewage, immediately contact the supervisor, who will contact the Sewer Division
If Water:
Check and compare meter number and or Meter Interface Unit(MIU) number (FA Portal)
Check Register face for size and type
Verify the meter/ register compatibility
Read the register
Verify the service is on/off by the direction of the angle valve
If the service is off and leaking, see area below for Leak Responsibility (Utility) If the meter shows usage, check for leaking washers and verify spud nuts are tightened
If leaks continue, dig down to copper setter nut
Tighten the copper setter nut or replace copper setter if necessary
If washers, spuds or copper setter are not leaking but the meter continues to show usage, contact the customer to see if water is running inside the premise. If unable to contact the customer on site, leave a door hanger indicating the meter was checked and close the FA.
No Leak: If the meter shows no usage, the copper setter is not leaking on the street side nut and no leak is found in the waterline to the copper setter, get readings and close the FA with notes indicating no leak found.
Leak responsibility The leak will be repaired if it exists in the utilities area of responsibility. If utility equipment caused the leak, notify supervisor to advise CC&B for appropriate adjustments and or Water Distribution for leaks in their area of responsibility. A door hanger will be left to inform customer of leaking utilities. If the leak is found on the customers side, leave a door hanger to inform them of the leak. If the leak is severe and the customer is unable to be reached, contact supervision for instructions on how to proceed.
Note results in comment portion in FA portal.
Verify meter lid is clean and clear of obstruction.
FA Completion: All work in CC&B must be done with CAPS On FA Portal • Select Field Activity Type • Go to Service point ID to verify last read • Go to SP Consumption • Review last read for address and meter verification • Return to the FA portal using back arrow • Search for the work truck and select • Add comments including reads and notes relevant to the type of leak found and or repaired. Include truck number and technician initials STEPS TAB • Verify Meter number(Badge)
• Read Type (Verified) • Enter Register Read • Select proper MR Source (Meter-Leak On Street or House or Both) • Review data and Complete
JOB PLANS
Start Service /Stop Current/ Start New Customer
Job Plan Title:
Start Service /Stop Current/ Start New Customer
Equipment Type:
PPE:
Gloves
PM Description:
Creation Date:
Responsible:
Estimated Time:
Tools Needed: Bill of Materials:
• PPE (Gloves • Meter Pry Bar • Meter Turn on Key
:
NOTE:
Comments:
Technician:
Date:
Supervisor:
Date:
1
Teamwork Produces Results
Start Service /Stop Current/ Start New Customer
STEP NO
TASK
CRITERIA
O K
A DJ
W O
1.0
Check FA Portal
1.1 Select Desired Travel location
1.2 Upon arrival check for correct address
1.3 Check and compare meter number and or Meter Interface Unit (MIU) number
2
Teamwork Produces Results
Start Service /Stop Current/ Start New Customer
STEP NO
TASK
CRITERIA
O K
A DJ
W O
1.4 Check register face for size and type
1.5 Verify the meter/ register compatibility
3
Teamwork Produces Results
Start Service /Stop Current/ Start New Customer
STEP NO
TASK
CRITERIA
O K
A DJ
W O
1.6 Read the register (Left to right)
1.7 Verify the service is on or off by the direction of the angle valve arrow
1.8 Ensure there is water flow and the meter shows no usage prior to departure
1.9 Verify the meter lid is clean and clear of obstruction
4
Teamwork Produces Results
Start Service /Stop Current/ Start New Customer
STEP NO
TASK
CRITERIA
O K
A DJ
W O
2.0
FA Comple tion In FA Portal
All work in CC&B Must be done with CAPS on
2.1 Select Field Activity Type
2.2 Go to Service Point ID to verify last read
2.3 Go to SP consumption
5
Teamwork Produces Results
Start Service /Stop Current/ Start New Customer
STEP NO
TASK
CRITERIA
O K
A DJ
W O
2.4 Review last read for the address and meter verification
2.5 Return to the FA portal (Back arrow) 2.6 Search for the work truck and select
6
Teamwork Produces Results
Start Service /Stop Current/ Start New Customer
STEP NO
TASK
CRITERIA
O K
A DJ
W O
2.7 Add Comments relevant to the FA you are completing
3.0
Steps Tab
3.1 Verify meter number (Badge)
7
Teamwork Produces Results
Start Service /Stop Current/ Start New Customer
STEP NO
TASK
CRITERIA
O K
A DJ
W O
3.2 Enter read type (Verified)
3.3 Enter register read
8
Teamwork Produces Results
Start Service /Stop Current/ Start New Customer
STEP NO
TASK
CRITERIA
O K
A DJ
W O
3.4 Select proper MR Source (Start service)
3.5 Review data and Complete
9
Teamwork Produces Results
Start Service / Turn on Meter/ Read
Job Plan Title:
Start Service / Turn on Meter/ Read
Equipment Type:
PPE:
Gloves
PM Description:
Creation Date:
Responsible:
Estimated Time:
Tools Needed: Bill of Materials:
• PPE (Gloves • Meter Pry Bar • Meter Turn on Key
:
NOTE:
Comments:
Technician:
Date:
Supervisor:
Date:
1
Teamwork Produces Results
Start Service / Turn on Meter/ Read
ST EP NO
TASK
CRITERIA
O K
A DJ
W O
1.0 Check FA Portal
1.1 Select Desired Travel location
1.2 Upon arrival check for correct address
1.3 Check and compare meter number and or Meter Interface Unit (MIU) number
2
Teamwork Produces Results
Start Service / Turn on Meter/ Read
ST EP NO
TASK
CRITERIA
O K
A DJ
W O
1.4 Check register face for size and type
1.5 Verify the meter/ register compatibility
3
Teamwork Produces Results
Start Service / Turn on Meter/ Read
ST EP NO
TASK
CRITERIA
O K
A DJ
W O
1.6 Read the register ( Left to right)
1.7 Verify the service is on or off by the direction of the angle valve arrow
1.8 Ensure there is water flow and the meter shows no usage prior to departure
1.9 Verify the meter lid is clean and clear of obstruction
4
Teamwork Produces Results
Start Service / Turn on Meter/ Read
ST EP NO
TASK
CRITERIA
O K
A DJ
W O
2.0 FA
All work in CC&B Must be done with CAPS on
Comple tion In FA Portal
2.1 Select Field Activity Type
2.2 Go to Service Point ID to verify last read
5
Teamwork Produces Results
Start Service / Turn on Meter/ Read
ST EP NO
TASK
CRITERIA
O K
A DJ
W O
2.3 Go to SP consumption
2.4 Review last read for the address and meter verification
2.5 Return to the FA portal ( Back arrow) 2.6 Search for the work truck and select
6
Teamwork Produces Results
Start Service / Turn on Meter/ Read
ST EP NO
TASK
CRITERIA
O K
A DJ
W O
2.7 Add Comments relevant to the FA you are completing
3.0 Steps Tab
3.1 Verify meter number (Badge)
7
Teamwork Produces Results
Start Service / Turn on Meter/ Read
ST EP NO
TASK
CRITERIA
O K
A DJ
W O
3.2 Enter read type (Verified)
3.3 Enter register read
8
Teamwork Produces Results
Start Service / Turn on Meter/ Read
ST EP NO
TASK
CRITERIA
O K
A DJ
W O
3.4 Select proper MR Source (Start service)
3.5 Review data and Complete
9
Teamwork Produces Results
Start Service / Read
Job Plan Title:
Start Service/ Read
Equipment Type:
PPE:
Gloves
PM Description:
Creation Date:
Responsible:
Estimated Time:
Tools Needed: Bill of Materials:
• PPE (Gloves • Meter Pry Bar • Meter Turn on Key
:
NOTE:
Comments:
Technician:
Date:
Supervisor:
Date:
1
Teamwork Produces Results
Start Service / Read
STEP NO
TASK
CRITERIA
1.0
Check FA Portal
1.1 Select Desired Travel location 1.2 Upon arrival check for correct address 1.3 Check and compare meter number and or Meter Interface Unit (MIU) number
2
Teamwork Produces Results
Start Service / Read
STEP NO
TASK
CRITERIA
1.4 Check register face for size and type
1.5 Verify the meter/ register compatibility
3
Teamwork Produces Results
Start Service / Read
STEP NO
TASK
CRITERIA
1.6 Read the register ( Left to right)
1.7 Verify the service is on or off by the direction of the angle valve arrow
1.8 Ensure there is water flow and the meter shows no usage prior to departure 1.9 Verify the meter lid is clean and clear of obstruction
4
Teamwork Produces Results
Start Service / Read
STEP NO
TASK
CRITERIA
2.0
FA Completion In FA Portal
All work in CC&B Must be done with CAPS on
2.1 Select Field Activity Type
2.2 Go to Service Point ID to verify last read
2.3 Go to SP consumption
5
Teamwork Produces Results
Start Service / Read
STEP NO
TASK
CRITERIA
2.4 Review last read for the address and meter verification
2.5 Return to the FA portal ( Back arrow) 2.6 Search for the work truck and select
6
Teamwork Produces Results
Start Service / Read
STEP NO
TASK
CRITERIA
2.7 Add Comments relevant to the FA you are completing
3.0
Steps Tab
3.1 Verify meter number (Badge)
7
Teamwork Produces Results
Start Service / Read
STEP NO
TASK
CRITERIA
3.2 Enter read type (Verified)
3.3 Enter register read
8
Teamwork Produces Results
Start Service / Read
STEP NO
TASK
CRITERIA
3.4 Select proper MR Source (Start service)
3.5 Review data and Complete
9
Teamwork Produces Results
Stop Service-Read
Job Plan Title:
Stop Service-Read
Equipment Type:
PPE:
Gloves
PM Description:
Creation Date:
Responsible:
Estimated Time:
Tools Needed: Bill of Materials:
• PPE (Gloves) • Meter Pry Bar • Meter Turn on Key
:
NOTE:
Comments:
Technician:
Date:
Supervisor:
Date:
1
Teamwork Produces Results
Stop Service-Read
STEP NO
TASK
CRITERIA
O K
A DJ
W O
1.0
Check FA Portal
1.1 Select Desired Travel location
1.2 Upon arrival check for correct address
1.3 Check and compare meter number and or Meter Interface Unit (MIU) number
2
Teamwork Produces Results
Stop Service-Read
STEP NO
TASK
CRITERIA
O K
A DJ
W O
1.4 Check register face for size and type
1.5 Verify the meter/ register compatibility
3
Teamwork Produces Results
Stop Service-Read
STEP NO
TASK
CRITERIA
O K
A DJ
W O
1.6 Read the register (Left to right)
4
Teamwork Produces Results
Stop Service-Read
STEP NO
TASK
CRITERIA
O K
A DJ
W O
1.7 Verify the service is on or off by the direction of the angle valve arrow
1.8 Ensure there is water flow and the meter shows no usage prior to departure
1.9 Verify the meter lid is clean and clear of obstruction
2.0
FA Comple tion In FA Portal
All work in CC&B Must be done with CAPS on
5
Teamwork Produces Results
Stop Service-Read
STEP NO
TASK
CRITERIA
O K
A DJ
W O
2.1 Select Field Activity Type
2.2 Go to Service Point ID to verify last read
2.3 Go to SP consumption
6
Teamwork Produces Results
Stop Service-Read
STEP NO
TASK
CRITERIA
O K
A DJ
W O
2.4 Review last read for the address and meter verification
2.5 Return to the FA portal (Back arrow) 2.6 Search for the work truck and select
7
Teamwork Produces Results
Stop Service-Read
STEP NO
TASK
CRITERIA
O K
A DJ
W O
2.7 Add Comments relevant to the FA you are completing
3.0
Steps Tab
3.1 Verify meter number (Badge)
3.2 Enter read type (Verified) c
8
Teamwork Produces Results
Stop Service-Read
STEP NO
TASK
CRITERIA
O K
A DJ
W O
3.3 Enter register read
3.4 Select proper MR Source (Start service)
3.5 Review data and Complete
9
Teamwork Produces Results
Billing-Turn On
Job Plan Title:
Billing-Turn On
Equipment Type:
PPE:
Gloves
PM Description:
Creation Date:
Responsible:
Estimated Time:
Tools Needed: Bill of Materials:
• PPE (Gloves) • Meter Pry Bar • Meter Turn on Key
:
NOTE:
Comments:
Technician:
Date:
Supervisor:
Date:
1
Teamwork Produces Results
Billing-Turn On
STEP NO
TASK
CRITERIA
1.0
Check FA Portal
1.1 Select Desired Travel location 1.2 Upon arrival check for correct address 1.3 Check and compare meter number and or Meter Interface Unit (MIU) number
2
Teamwork Produces Results
Billing-Turn On
STEP NO
TASK
CRITERIA
1.4 Check register face for size and type
1.5 Verify the meter/ register compatibility
3
Teamwork Produces Results
Billing-Turn On
STEP NO
TASK
CRITERIA
1.6 Read the register (Left to right)
1.7 Verify the service is on or off by the direction of the angle valve arrow
On
Off
1.8 Ensure there is water flow and the meter shows no usage prior to departure 1.9 Verify the meter lid is clean and clear of obstruction
4
Teamwork Produces Results
Billing-Turn On
STEP NO
TASK
CRITERIA
2.0
FA Completion In FA Portal
All work in CC&B Must be done with CAPS on
2.1 Select Field Activity Type
2.2 Go to Service Point ID to verify last read
2.3 Go to SP consumption
5
Teamwork Produces Results
Billing-Turn On
STEP NO
TASK
CRITERIA
2.4 Review last read for the address and meter verification
2.5 Return to the FA portal (Back arrow) 2.6 Search for the work truck and select
6
Teamwork Produces Results
Billing-Turn On
STEP NO
TASK
CRITERIA
2.7 Add Comments relevant to the FA you are completing
3.0
Steps Tab
3.1 Verify meter number (Badge)
7
Teamwork Produces Results
Billing-Turn On
STEP NO
TASK
CRITERIA
3.2 Enter read type (Verified)
3.3 Enter register read
8
Teamwork Produces Results
Billing-Turn On
STEP NO
TASK
CRITERIA
3.4 Select proper MR Source (General Maintenance)
3.5 Review data and Complete
9
Teamwork Produces Results
Billing-Verify Needed Data as Indicated
Job Plan Title:
Billing-Verify Needed Data as Indicated
Equipment Type:
PPE:
Gloves
PM Description:
Creation Date:
Responsible:
Estimated Time:
Tools Needed: Bill of Materials:
• PPE (Gloves) • Meter Pry Bar • Meter Turn on Key
:
NOTE:
Comments:
Technician:
Date:
Supervisor:
Date:
1
Teamwork Produces Results
Billing-Verify Needed Data as Indicated
STEP NO
TASK
CRITERIA
1.0
Check FA Portal
1.1 Select Desired Travel location 1.2 Upon arrival check for correct address 1.3 Check and compare meter number and or Meter Interface Unit (MIU) number
2
Teamwork Produces Results
Billing-Verify Needed Data as Indicated
STEP NO
TASK
CRITERIA
1.4 Check register face for size and type
1.5 Verify the meter/ register compatibility
3
Teamwork Produces Results
Billing-Verify Needed Data as Indicated
STEP NO
TASK
CRITERIA
1.6 Read the register (Left to right)
1.7 Verify the service is on or off by the direction of the angle valve arrow
On
Off
1.8 Ensure there is water flow and the meter shows no usage prior to departure 1.9 Verify the meter lid is clean and clear of obstruction
4
Teamwork Produces Results
Billing-Verify Needed Data as Indicated
STEP NO
TASK
CRITERIA
2.0
FA Completion In FA Portal
All work in CC&B Must be done with CAPS on
2.1 Select Field Activity Type
2.2 Go to Service Point ID to verify last read
2.3 Go to SP consumption
5
Teamwork Produces Results
Billing-Verify Needed Data as Indicated
STEP NO
TASK
CRITERIA
2.4 Review last read for the address and meter verification
2.5 Return to the FA portal (Back arrow) 2.6 Search for the work truck and select
6
Teamwork Produces Results
Billing-Verify Needed Data as Indicated
STEP NO
TASK
CRITERIA
2.7 Add Comments relevant to the FA you are completing
2.8 Fill out comments with the requested data from the FA Issuer as well
3.0
Steps Tab
3.1 Verify meter number (Badge)
7
Teamwork Produces Results
Billing-Verify Needed Data as Indicated
STEP NO
TASK
CRITERIA
3.2 Enter read type (Verified)
3.3 Enter register read
8
Teamwork Produces Results
Billing-Verify Needed Data as Indicated
STEP NO
TASK
CRITERIA
3.4 Select proper MR Source (General Maintenance)
3.5 Review data and Complete
9
Teamwork Produces Results
Billing-Turn On-2 nd Trip
Job Plan Title:
Billing-Turn On-2 nd Trip
Equipment Type:
PPE:
Gloves
PM Description:
Creation Date:
Responsible:
Estimated Time:
Tools Needed: Bill of Materials:
• PPE (Gloves) • Meter Pry Bar • Meter Turn on Key
:
NOTE:
Comments:
Technician:
Date:
Supervisor:
Date:
1
Teamwork Produces Results
Billing-Turn On-2 nd Trip
STEP NO
TASK
CRITERIA
1.0
Check FA Portal
1.1 Select Desired Travel location 1.2 Upon arrival check for correct address
2
Teamwork Produces Results
Billing-Turn On-2 nd Trip
STEP NO
TASK
CRITERIA
1.3 Check and compare meter number and or Meter Interface Unit (MIU) number
3
Teamwork Produces Results
Billing-Turn On-2 nd Trip
STEP NO
TASK
CRITERIA
1.4 Check register face for size and type
1.5 Verify the meter/ register compatibility
4
Teamwork Produces Results
Billing-Turn On-2 nd Trip
STEP NO
TASK
CRITERIA
1.6 Read the register (Left to right)
1.7 Verify the service is on or off by the direction of the angle valve arrow
Off
On
1.8 Ensure there is water flow and the meter shows no usage prior to departure 1.9 Verify the meter lid is clean and clear of obstruction
5
Teamwork Produces Results
Billing-Turn On-2 nd Trip
STEP NO
TASK
CRITERIA
2.0
FA Completion In FA Portal
All work in CC&B Must be done with CAPS on
2.1 Select Field Activity Type
2.2 Go to Service Point ID to verify last read
2.3 Go to SP consumption
6
Teamwork Produces Results
Billing-Turn On-2 nd Trip
STEP NO
TASK
CRITERIA
2.4 Review last read for the address and meter verification
2.5 Return to the FA portal (Back arrow) 2.6 Search for the work truck and select
7
Teamwork Produces Results
Billing-Turn On-2 nd Trip
STEP NO
TASK
CRITERIA
2.7 Add Comments relevant to the FA you are completing
3.0
Steps Tab
3.1 Verify meter number (Badge)
8
Teamwork Produces Results
Billing-Turn On-2 nd Trip
STEP NO
TASK
CRITERIA
3.2 Enter read type (Verified)
3.3 Enter register read
9
Teamwork Produces Results
Billing-Turn On-2 nd Trip
STEP NO
TASK
CRITERIA
3.4 Select proper MR Source (General Maintenance)
3.5 Review data and Complete
10
Teamwork Produces Results
Meter-No Water- Check
Job Plan Title:
Meter-No Water- Check
Equipment Type:
PPE:
Gloves
PM Description:
Creation Date:
Responsible:
Estimated Time:
Tools Needed: Bill of Materials:
• PPE (Gloves) • Meter Pry Bar • Meter Turn on Key
:
NOTE:
Comments:
Technician:
Date:
Supervisor:
Date:
1
Teamwork Produces Results
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