Tech Reference Manual

Severance - Lock Meter for Non-Payment

Check FA portal in CC&B Select desired travel location Upon arrival verify correct address Check and compare meter number and or Meter Interface Unit(MIU) number

Check Register face for size and type. Verify the meter/ register compatibility Read the register Utilities Technician will verify meter lid is free of obstruction and meter box is cleaned out providing clear access to the meter. Disconnect the water service at the meter. A lock out seal will be used to lock the angle valve, bullet lock if applicable. Wrap around Angle Valve if no loops available The Utilities Technician will then leave a door-hanger (tag) notifying the customer of the disconnection of service. FA Completion: All work in CC&B must be done with CAPS On FA Portal • Select Field Activity Type • Go to Service point ID to verify last read • At SP Consumption • Review last read for address and meter verification • Return to the FA portal using History button • Search for the work truck and select • Complete the FA adding notes including the meter reading, date, lock out seal number, initials and the truck number STEPS TAB • Verify Meter number(Badge)

• Read Type (Verified) • Enter Register Read • Select proper MR Source (FA SEV- Turn off for Non- Payment) • Review data and Complete