5210 Communication Office

Public UƟliƟes CommunicaƟon Office Process Maps

City of Raleigh Public Utilities Department 5210-Communication Office Business Process Maps

Table of Contents

Internal Employee Email ................................................................................................................................ I Internal Newsletter ....................................................................................................................................... II Citizen Concern ............................................................................................................................................ III City Manager Report.................................................................................................................................... IV News Release ................................................................................................................................................ V Internal Communication Decision ............................................................................................................... VI Website Articles .......................................................................................................................................... VII CAC Meetings............................................................................................................................................. VIII Marlin........................................................................................................................................................... IX Print Services................................................................................................................................................. X Utility Bill Inserts .......................................................................................................................................... XI Promotion Request ..................................................................................................................................... XII Community Events Partcipation ................................................................................................................ XIII Plant Tours ................................................................................................................................................. XIV

3 KEY SUPPLIERS

SUPPLIER 1 Engagement Event Collection

SUPPLIER 2 Requestor

SUPPLIER 3

7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS

ACTIVITY 1 Draft E‐Mail

ACTIVITY 2 Assistant Director  Reviews and  Provides Feedback

ACTIVITY 3 Update Draft

ACTIVITY 4 Requestor Provides  Approval

ACTIVITY 5 Distribute E‐Mail

ACTIVITY 6

ACTIVITY 7

CUSTOMER 1 Requestor

CUSTOMER 2 PU Employees

CUSTOMER 3

3 KEY CUSTOMERS

Process Reference:

Process Name:

Carolyn Dumas Internal Employee Email

2.05.P01.T04

Revision:

Process Owner:

Page:

A

1 of 4

I

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

Engagement Event Collection

1

1

Rqstr

Requestor * Director * Assistant Director

2

2

Retirement Awareness

Email Request

3

3

Tn

Draft E-Mail

4

4

Word

ComDir

Email Draft

5

5

Submit for Review Tn

6

6

Outlook

ComDir

Email Draft

7

7

8

8

9

9

3

AD

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Internal Employee Email

2.05.P01.T04

Revision:

Process Owner:

Page:

A

2 of 4

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

3

Tn

Review

2

2

Local machine

AD

Reviewed Email  Draft

3

3

Tn

Reply with Feedback

4

4

Outlook

AD

Reviewed Email  Draft

5

5

6

6

7

7

3.01

ComDir

Tn

Update Draft

8

8

Word

ComDir

Final Email Draft

9

9

4

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Internal Employee Email

2.05.P01.T04

Revision:

Process Owner:

Page:

A

3 of 4

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

4

Requested  Email?

2

No

2

4.01

Yes

Tn

Send Draft to Requestor

3

3

ComDir

Requestor  Approve?

4

No

4

4.01

3.01

Yes

Tn

Distribute E-Mail

5

5

Outlook

ComDir

Final Email Draft

6

6

7

7

8

8

 PU DL

9

9

End

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Internal Employee Email

2.05.P01.T04

Revision:

Process Owner:

Page:

A

4 of 4

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

3 KEY SUPPLIERS

SUPPLIER 2 Com. Team Monthly Meeting

SUPPLIER 1

SUPPLIER 3

ACTIVITY 1 Review & Edit  Articles

7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS

ACTIVITY 2 Oversee Deadlines

ACTIVITY 3 Compile Draft

ACTIVITY 4 Submit Draft for  Review

ACTIVITY 5 Distribute  Newsletter

ACTIVITY 6

ACTIVITY 7

CUSTOMER 1

CUSTOMER 2 P Employees

CUSTOMER 3

Carolyn Dumas Internal Newsletter 3 KEY CUSTOMERS

Process Reference:

Process Name:

2.05.P01.T04

Revision:

Process Owner:

Page:

A

1 of 5

II

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

 DRCMT Div. Rep &  Com. Team

2

2

Monthly  Meetings

Articles

3

3

Tn

Review Articles

4

4

ComSpc

Tn

Oversee Deadlines

5

5

ComSpc

Tn

Compile Draft

6

6

Local Machine

ComSpc

Draft Newsletter

7

7

Layout Newsletter Tn

8

8

Local Machine

ComSpc

Formatted  Newsletter

9

9

3

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Internal Newsletter

2.05.P01.T04

Revision:

Process Owner:

Page:

A

2 of 5

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

3

Tn

Submit Draft for Review

2

2

Outlook

ComSpc

Draft Newsletter

3

3

4

4

5

5

CCAD

Tn

Review Draft

6

6

Local Machine

CCAD

Reviewed  Newsletter

7

7

8

8

9

9

4

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Internal Newsletter

2.05.P01.T04

Revision:

Process Owner:

Page:

A

3 of 5

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

4

Provide Feedback Tn

2

2

Outlook

CCAD

Reviewed  Newsletter

3

3

4

4

5

5

ComSpc

6

Yes

6

5

Approve Draft?

7

No

7

Tn

Correct Draft

8

8

ComSpc

9

9

3

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Internal Newsletter

2.05.P01.T04

Revision:

Process Owner:

Page:

A

4 of 5

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

5

Tn

Distribute

2

2

Outlook

ComSpc

Approved  Newsletter

3

3

4

4

5

5

ComOff

PU DL

Print  Newsletter?

6

No

6

END

Yes

Tn

Print

7

7

Publisher

ComSpc

Approved  Newsletter

8

8

9

9

END

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Internal Newsletter

2.05.P01.T04

Revision:

Process Owner:

Page:

A

5 of 5

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

3 KEY SUPPLIERS

SUPPLIER 1

SUPPLIER 2

SUPPLIER 3

Citizen

7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS

ACTIVITY 1 Review Complaint

ACTIVITY 2 Categorize  Complaint

ACTIVITY 3 Notify Investigator  for Complaint

ACTIVITY 4 Draft response to  Citizen

ACTIVITY 5 Advise City  Manager’s Office if  Needed

ACTIVITY 6

ACTIVITY 7

CUSTOMER 3 City Manager’s Office

CUSTOMER 1 Customer Care

CUSTOMER 2

Citizen

Carolyn Dumas Citizen Concern 3 KEY CUSTOMERS

Process Reference:

Process Name:

2.05.P01.T04

Revision:

Process Owner:

Page:

A

1 of 4

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

III

A

B

C

D

E

F

G

1

1

Citizen

2

2

Complaint

3

3

Review Complaint Tn

4

4

CmAdm

Current  Complaint?

5

No

5

3

Yes

Tn

Route to Call Center

6

6

CmAdm

7

7

Customer Care  Process

8

8

9

9

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Citizen Concern

2.05.P01.T04

Revision:

Process Owner:

Page:

A

2 of 4

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

3

Tn

Categorize complaint

2

2

CmAdm

Tn

Notify to Investigate

3

3

Outlook

CmAdm

Complaint

4

4

5

5

6

6

AppPrty

Citizen Notified?

7

Yes

7

4

No

Draft response to citizen Tn

8

8

Local Machine

CmAdm

Citizen Response

9

9

4

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Citizen Concern

2.05.P01.T04

Revision:

Process Owner:

Page:

A

3 of 4

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

4

CMO the  Requestor?

2

No

2

End

Yes

Tn

Advise of action taken

3

3

Outlook

Complaint and  response

4

4

5

5

6

6

CMO

7

7

8

8

9

9

End

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Citizen Concern

2.05.P01.T04

Revision:

Process Owner:

Page:

A

4 of 4

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

3 KEY SUPPLIERS

SUPPLIER 1 Event or Project Collection

SUPPLIER 2 Requestor

SUPPLIER 3

ACTIVITY 1 Edit into talking  points

7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS

ACTIVITY 2 Return to Submitter

ACTIVITY 3

ACTIVITY 4

ACTIVITY 5

ACTIVITY 6

ACTIVITY 7

CUSTOMER 1 City Manager

CUSTOMER 2 Requestor

CUSTOMER 3

Carolyn Dumas Ctiy's Manager Report 3 KEY CUSTOMERS

Process Reference:

Process Name:

2.05.P01.T04

Revision:

Process Owner:

Page:

A

1 of 2

IV

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

Event or Project Collection

1

1

Rqstr

2

2

Item to be placed in  the City’s Manger  Report

Big Event, CIP  Project

3

3

Edits into Talking Points Tn

4

4

CmAdm

Tn

Return to Submitter

5

5

Outlook

CmAdm

Talking Points for  City Manager

6

6

7

7

8

8

Rqstr

9

9

End

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Ctiy's Manager Report

2.05.P01.T04

Revision:

Process Owner:

Page:

A

2 of 2

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

3 KEY SUPPLIERS

SUPPLIER 1 Internal Comm. Decisions

SUPPLIER 2 Staff Requestor

SUPPLIER 3

ACTIVITY 1 Research press  release vicinity

7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS

ACTIVITY 2 Craft news release

ACTIVITY 3 Publish news release through GovDelivery

ACTIVITY 4 Issue release on  schedule

ACTIVITY 5 Forward copy of  release to requestor

ACTIVITY 6

ACTIVITY 7

CUSTOMER 1 Rate Payers

CUSTOMER 2 Staff Requestor

CUSTOMER 3

3 KEY CUSTOMERS

Process Reference:

Process Name:

Carolyn Dumas News Release

2.05.P01.T04

Revision:

Process Owner:

Page:

A

1 of 4

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

V

A

B

C

D

E

F

G

1

1

Staff

2

2

Request for News  Release

3

3

Tn

Research press release vicinity

4

4

CmSpc

Template

5

5

Craft news release Tn

News Release

6

6

CmSpc

Templates * Covers Main Events * Located

Send to Requestor Tn

7

7

CmSpc

Time Factor * If event allows send to requestor

Paste release into news release template Tn

8

8

GovDelivery

CmSpc

News Release

9

9

3

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas News Release

2.05.P01.T04

Revision:

Process Owner:

Page:

A

2 of 4

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

3

Tn

Issue release on schedule

2

2

GovDelivery

CmSpc

Scheduled News  Release

3

3

Notifies that release was distributed correctly

Tn

Notification of  Distribution

4

4

GovDelivery

5

5

6

6

CmAdm

7

7

8

8

9

9

4

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas News Release

2.05.P01.T04

Revision:

Process Owner:

Page:

A

3 of 4

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

3

Tn

Forward to Requestor

2

2

Outlook

CmSpc

Notification of  Distribution

3

3

4

4

5

5

Rqstr

6

6

7

7

8

8

9

9

End

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas News Release

2.05.P01.T04

Revision:

Process Owner:

Page:

A

4 of 4

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

3 KEY SUPPLIERS

SUPPLIER 1

SUPPLIER 2

SUPPLIER 3

Staff Request

ACTIVITY 1 Determine Impact of  Event

7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS

ACTIVITY 2 Create Press Release

ACTIVITY 3 Post Press Release  Online

ACTIVITY 4 Send Notification to  Interested Parties

ACTIVITY 5 Verify Schools in  Vicinity 

ACTIVITY 6 Verify Merger or  Downtown  Interested Parties

ACTIVITY 7

CUSTOMER 1 Press Release

CUSTOMER 2 Requestor

CUSTOMER 3 City Departments

3 KEY CUSTOMERS

Process Reference:

Process Name:

Carolyn Dumas Internal Communication Decisions

2.05.P01.T04

Revision:

Process Owner:

Page:

A

1 of 5

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

VI

A

B

C

D

E

F

G

1

1

Staff

2

2

Tn

Review Notification

Notification of Event

3

3

CmAdm

Long Term/High  Impact Event?

4

Yes

4

3

No

Tn

Check for Other Events

5

5

Tn

Forward to Call Center for FYI

6

6

Outlook

CmAdm

Notification of Event

7

7

8

8

9

9

END

 CallCntr

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Internal Communication Decisions

2.05.P01.T04

Revision:

Process Owner:

Page:

A

2 of 5

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

3

2

2

News Release

News Release

3

3

PR on Web/ Social Media?

Press Relase

4

Yes

4

4

No

5

No

5

4

Critical?

Yes

Tn

Notify communications

6

6

Outlook

CmAdm

Importance of  presence on Web/ Social Media

7

7

8

8

9

9

4

Comm

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Internal Communication Decisions

2.05.P01.T04

Revision:

Process Owner:

Page:

A

3 of 5

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

4

Tn

Notify Interested Parties

2

2

Outlook

CmAdm

Interested Parties * CAC(s)

* GoRaleigh, Trans. Ser., SWS, RPD, RFD,  ECC Sup. DL, CMO, Council Off. & CCB

Press Release

3

3

4

4

5

5

IntPrt

Schools in  Vincinty?

6

No

6

5

Tn

Contact Wake County Schools

7

7

CmAdm

Wake County Schools * Transportation Dept, Centralized Ops

8

8

9

9

5

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Internal Communication Decisions

2.05.P01.T04

Revision:

Process Owner:

Page:

A

4 of 5

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

5

Location Downtown?

2

No

2

5.01

Yes

Contact Downtown Raleigh Alliance Tn

3

3

CmAdm

4

4

END

5

No

5

5.01

END

Merger Town?

Yes

Tn

Notify Merger Community Contacts DL

6

6

Outlook

CmAdm

Press Release

7

7

8

8

9

9

END

MrgTwn

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Internal Communication Decisions

2.05.P01.T04

Revision:

Process Owner:

Page:

A

5 of 5

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

3 KEY SUPPLIERS

SUPPLIER 1

SUPPLIER 2 Requestor

SUPPLIER 3

7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS

ACTIVITY 1 Edit Article

ACTIVITY 2 Requestor approves  and give location

ACTIVITY 3 Import photos into  website

ACTIVITY 4 Place article into  website

ACTIVITY 5 Communication  Approves

ACTIVITY 6 Review and submit  screen shot to  requestor

ACTIVITY 7

CUSTOMER 1

CUSTOMER 2 Requestor

CUSTOMER 3

Carolyn Dumas Website Articles 3 KEY CUSTOMERS

Process Reference:

Process Name:

2.05.P01.T04

Revision:

Process Owner:

Page:

A

1 of 6

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

VII

A

B

C

D

E

F

G

1

1

Rqstr

2

2

Request for Web  Article

3

3

Tn

Edit Article

4

4

Local Machine

ComDir

Edited Article

5

5

2.01

Tn

Submit Article to Requestor for Approval

6

6

Local Machine

Article for Review

7

7

8

8

9

9

3

Rqstr

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Website Articles

2.05.P01.T04

Revision:

Process Owner:

Page:

A

2 of 6

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

3

text

2

2

Review Response Tn

Approval Status and  Location of Article

3

3

ComDir

Article  Approved?

4

No

4

2.01

Tn

Import Photos

5

5

Alfresco

ComDir

Uploaded Phots

6

6

Tn

Copy article content to page

7

7

Alfresco

ComDir

Web Article

8

8

9

9

4

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Website Articles

2.05.P01.T04

Revision:

Process Owner:

Page:

A

3 of 6

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

Uploaded Phots

1

1

4

Tn

Link imported photos

2

2

Alfresco

ComDir

Completed Web  Article

3

3

Main Page Article?

4

No

4

5.01

Yes

Tn

Submit for Approval

5

5

Outlook

ComDir

Completed Web  Article

6

6

4.01

7

7

8

8

ComAd

9

9

5

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Website Articles

2.05.P01.T04

Revision:

Process Owner:

Page:

A

4 of 6

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

5

2

No

2

6

Approve Article?

Yes

Tn

Provide screenshot to requestor

3

3

Outlook

ComDir

Screenshot of Article

4

4

5.01

5

5

6

6

Rqstr

7

7

8

8

9

9

End

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Website Articles

2.05.P01.T04

Revision:

Process Owner:

Page:

A

5 of 6

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

6

Correct main page article Tn

2

2

Alfresco

ComDir

Correct Article

3

3

4

4

5

5

6

6

7

7

8

8

9

9

4.01

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Website Articles

2.05.P01.T04

Revision:

Process Owner:

Page:

A

6 of 6

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

3 KEY SUPPLIERS

SUPPLIER 1

SUPPLIER 2 Requestor

SUPPLIER 3

CAC Meeting Request

ACTIVITY 1 Contacts CAC Chair  to Inquire about  Request, Dates &  Times

7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS

ACTIVITY 2 Schedule Meeting

ACTIVITY 3 Create Meeting  Materials

ACTIVITY 4 Send Reminder &  Materials

ACTIVITY 5

ACTIVITY 6

ACTIVITY 7

CUSTOMER 1

CUSTOMER 2 Requestor

CUSTOMER 3

3 KEY CUSTOMERS

Process Reference:

Process Name:

Carolyn Dumas CAC Meetings

2.05.P01.T04

Revision:

Process Owner:

Page:

A

1 of 4

VIII

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

Rqstr

2

2

CAC Meeting  Request

3

3

Tn

Contact CAC Chair

4

4

Outlook

ComDIr

Notify of request, inquire  about dates, times and  equipment

5

5

6

6

7

7

CACChr

8

8

9

9

3

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas CAC Meetings

2.05.P01.T04

Revision:

Process Owner:

Page:

A

2 of 4

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

CACChr

2

2

Dates/Times and  Equipment

3

3

Notify requestor of dates/times Tn

4

4

Outlook

ComDir

Dates/Times and  Equipment of CAC  Meeting

5

5

6

6

7

7

Rqstr

8

No

8

Dates Work?

Yes

9

9

4

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas CAC Meetings

2.05.P01.T04

Revision:

Process Owner:

Page:

A

3 of 4

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

4

Schedule Meeting Tn

2

2

Outlook

ComDir

Meeting Request

3

3

Tn

Create meeting materials

4

4

Local machine

ComDir

Handouts/Meeting  Materials

5

5

Send reminder to requestor Tn

6

6

Outlook

ComDir

Reminder/ Handouts/Meeting  Materials

7

7

8

8

9

9

End

Rqstr

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas CAC Meetings

2.05.P01.T04

Revision:

Process Owner:

Page:

A

4 of 4

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

3 KEY SUPPLIERS

SUPPLIER 1

SUPPLIER 2 Requestor

SUPPLIER 3

Marlin Communication Request

ACTIVITY 1 Review and Approve  Request

7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS

ACTIVITY 2 Create  Communication

ACTIVITY 3 Set Dates

ACTIVITY 4 Publish  Communication

ACTIVITY 5

ACTIVITY 6

ACTIVITY 7

CUSTOMER 1 PU Employees

CUSTOMER 2 Requestor

CUSTOMER 3

3 KEY CUSTOMERS

Process Reference:

Process Name:

Carolyn Dumas Marlin

2.05.P01.T04

Revision:

Process Owner:

Page:

A

1 of 4

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

IX

A

B

C

D

E

F

G

1

1

Rqstr

2

2

Marlin Comm.  Request

3

3

Tn

Review request

4

4

ComDir

Approve  Request?

5

Yes

5

3

No

Notify requestor of disapproval Tn

6

6

Outlook

ComDir

Disapproval Notice

7

7

8

8

9

9

End

Rqstr

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Marlin

2.05.P01.T04

Revision:

Process Owner:

Page:

A

2 of 4

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

3

Tn

Create Communication

2

2

Marlin Portal

ComSpc

Communication

3

3

4

No

4

3.01

4

Template Exist?

Yes

Tn

Set Dates

5

5

Marlin Portal

ComSpc

Scheduled  Communication

Communication

6

6

Tn

Publish

7

7

Marlin Portal

ComSpc

Published  Communication

8

8

9

9

End

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Marlin

2.05.P01.T04

Revision:

Process Owner:

Page:

A

3 of 4

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

4

Tn

Create template

2

2

Publisher

ComSpc

 New Template

3

3

Tn

Open template

4

4

Marlin Portal

ComSpc

New Marlin  Template

5

5

6

6

7

7

8

8

9

9

3.01

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Marlin

2.05.P01.T04

Revision:

Process Owner:

Page:

A

4 of 4

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

3 KEY SUPPLIERS

SUPPLIER 1

SUPPLIER 2 Requestor

SUPPLIER 3

7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS

ACTIVITY 1 Review Request

ACTIVITY 2 Submit to Print  Services for Design  and Proof

ACTIVITY 3 Submit Proof to  Requestor for  Apprvoal

ACTIVITY 4 Submit to Print  Services for  Production

ACTIVITY 5

ACTIVITY 6

ACTIVITY 7

CUSTOMER 1 Print Services

CUSTOMER 2 Print Services

CUSTOMER 3

3 KEY CUSTOMERS

Process Reference:

Process Name:

Carolyn Dumas Print Services

2.05.P01.T04

Revision:

Process Owner:

Page:

A

1 of 6

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

X

A

B

C

D

E

F

G

1

1

Reqstr

2

2

Tn

Print Service  Request

Review Print Service Request

3

3

Business Card  Request?

4

Yes

4

3

ComDir

No

Tn

Create Draft

5

5

Tn

Submit Draft

6

6

Local Machine

ComDir

Print Draft

7

7

8

8

9

9

4

PrtSrv

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Print Services

2.05.P01.T04

Revision:

Process Owner:

Page:

A

2 of 6

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

3

Tn

Complete Print Service Form

2

2

Excel

ComDir

Completed Print  Service Excel Sheet

3

3

Send Excel Sheet to Print Services Tn

4

4

Outlook

ComDir

Completed Print  Service Excel Sheet

5

5

6

6

7

7

PrtSrv

8

8

9

9

4

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Print Services

2.05.P01.T04

Revision:

Process Owner:

Page:

A

3 of 6

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

4

PrtSrv

2

2

Proof

3

3

Forward Proof to Requestor Tn

4

4

Outlook

ComDir

Proof

5

5

6

6

7

7

Rqstr

Proof Approved?

8

No

8

6

Yes

9

9

5

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Print Services

2.05.P01.T04

Revision:

Process Owner:

Page:

A

4 of 6

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

5

Tn

Submit for Production

2

2

ComDir

3

3

Print Services

4

4

Print Services

5

5

6

6

Tn

Receive Print Order

7

7

ComDir

Notify Requestor Tn

8

8

ComDir

9

9

End

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Print Services

2.05.P01.T04

Revision:

Process Owner:

Page:

A

5 of 6

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

6

Request Additional Changes Tn

2

2

Outlook

ComDir

Proof

3

3

4

4

5

5

PrtSrv

6

6

7

7

8

8

9

9

4

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Print Services

2.05.P01.T04

Revision:

Process Owner:

Page:

A

6 of 6

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

3 KEY SUPPLIERS

SUPPLIER 1 Department/ artner Communities

SUPPLIER 2 Your Service Connection Article Creation

SUPPLIER 3

ACTIVITY 1 Gather/Compile  Articles

7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS

ACTIVITY 2 Proofread and Edit Articles

ACTIVITY 3 Assistant Director  Approval

ACTIVITY 4 Submit to City  Communications for  Graphic Design

ACTIVITY 5 Submit to Print  Vendor

ACTIVITY 6 Approve Proof

ACTIVITY 7

CUSTOMER 1 Rate Payer

CUSTOMER 2 Print Vendor

CUSTOMER 3

Carolyn Dumas Utility Bill Inserts 3 KEY CUSTOMERS

Process Reference:

Process Name:

2.05.P01.T04

Revision:

Process Owner:

Page:

A

1 of 13

XI

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

Service Connection Article Creation

1

1

Insert Creation Process

2

2

Articles/Graphics

Articles/Graphics

3

3

4

4

10

Tn

Compile Articles with Graphics

5

5

Local Machine

ComDir

Compiled Article(s)

6

6

Tn

Proofread

7

7

ComDir

8

8

9

9

3

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Utility Bill Inserts

2.05.P01.T04

Revision:

Process Owner:

Page:

A

2 of 13

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

3

Submit to City Communications Tn

2

2

Outlook

ComDir

Proofread Compiled  Articles

3

3

4

4

5

5

CmAdm

Review Submitted Articles Tn

6

6

Local Machine

CmAdm

Proofread Compiled  Articles

7

7

8

No

8

4

Approve?

Yes

9

9

5

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Utility Bill Inserts

2.05.P01.T04

Revision:

Process Owner:

Page:

A

3 of 13

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

4

Tn

Notify of disapproval

2

2

Outlook

CmAdm

Disapproved Articles

3

3

4

4

5

5

ComDir

Tn

Correct Disapproved Articles

6

6

Local Machine

ComDir

7

7

8

8

9

9

3

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Utility Bill Inserts

2.05.P01.T04

Revision:

Process Owner:

Page:

A

4 of 13

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

5

Forward to Graphic Designers Tn

2

2

Outlook

ComAd

Approved Articles

3

3

4

4

5

5

GrpDsnr

Tn

Create Proof

6

6

5.01

GrpDsnr

Article Proof

7

7

8

8

9

9

6

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Utility Bill Inserts

2.05.P01.T04

Revision:

Process Owner:

Page:

A

5 of 13

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

6

Forward proof for approval Tn

2

2

Outlook

GrpDsnr

Article(s) Proof

3

3

4

4

5

5

ComDir

Perform 2 nd Round of Edits Tn

6

6

Local Machine

ComDir

Edited Proofed  Articles

Article(s) Proof

7

7

8

8

9

9

7

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Utility Bill Inserts

2.05.P01.T04

Revision:

Process Owner:

Page:

A

6 of 13

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

7

Submit Articles to Authors Tn

2

2

Outlook

ComDir

Article(s) Proof

3

3

4

4

5

5

Arthr

Proof Approved?

6

No

6

5.01

Final Print version created Tn

7

7

GrpDsnr

Tn

Web version created

8

8

GrpDsnr

9

9

8

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Utility Bill Inserts

2.05.P01.T04

Revision:

Process Owner:

Page:

A

7 of 13

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

8

Distribution Type?

2

Web 

2

9

Print

Tn

Submit to Utility Bill Print Vendor

3

3

8.01

ComDir

Tn

Review Print vendor Proof

4

4

ComDir

5

Yes

5

Approve?

Insert Printing Process

No

Tn

Notate Errors in Proof

6

6

ComDir

7

7

8

8

9

9

8.01

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Utility Bill Inserts

2.05.P01.T04

Revision:

Process Owner:

Page:

A

8 of 13

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

9

Tn

Properties assigned

2

2

ComSpc

Posted to the web Tn

3

3

Alfresco

Web version  article(s)

Web Article

4

4

5

5

6

6

7

7

8

8

9

9

End

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Utility Bill Inserts

2.05.P01.T04

Revision:

Process Owner:

Page:

A

9 of 13

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

10

Tn

Edit received insert drafts

2

2

Local Machine

ComDir

Edited Insert Drafts

3

3

Submit to Assistant Director Tn

4

4

Outlook

ComDir

Assistant Director * Assigned AD is Kenny Waldroup

Edited Insert Drafts

5

5

6

6

7

7

AsstDir

Tn

Review edited articles

8

8

AsstDir

9

9

11

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Utility Bill Inserts

2.05.P01.T04

Revision:

Process Owner:

Page:

A

10 of 13

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

11

Articles  Approved?

2

No

2

13

Yes

Notify City Communications Tn

3

3

Outlook

ComDir

Edited Inserts

4

4

5

5

6

6

ComAd

Submit to Print Vendor for Quote Tn

7

7

ComDir

8

8

9

9

12

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Utility Bill Inserts

2.05.P01.T04

Revision:

Process Owner:

Page:

A

11 of 13

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

12

Tn

Send Quote to Requestor

2

2

Outlook

ComDir

Insert Quote

3

3

4

4

5

5

Reqstr

Tn

Review Quote

6

6

Reqstr

7

No

7

End

Approve?

8

Yes

8

9

9

Insert Printing Process

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Utility Bill Inserts

2.05.P01.T04

Revision:

Process Owner:

Page:

A

12 of 13

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

A

B

C

D

E

F

G

1

1

13

Notify requestor of edits Tn

2

2

Outlook

ComDir

Draft Insert with  Marked Edits

3

3

4

4

5

5

Rqstr

6

6

7

7

8

8

9

9

10

A

B

C

D

E

F

G

Process Reference:

Process Name:

Carolyn Dumas Utility Bill Inserts

2.05.P01.T04

Revision:

Process Owner:

Page:

A

13 of 13

© 2017 Business Enterprise Mapping, LLC.

www.raleighnc.gov

Made with FlippingBook - Online magazine maker