5210 Communication Office

3 KEY SUPPLIERS

SUPPLIER 1

SUPPLIER 2

SUPPLIER 3

Citizen

7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS

ACTIVITY 1 Review Complaint

ACTIVITY 2 Categorize  Complaint

ACTIVITY 3 Notify Investigator  for Complaint

ACTIVITY 4 Draft response to  Citizen

ACTIVITY 5 Advise City  Manager’s Office if  Needed

ACTIVITY 6

ACTIVITY 7

CUSTOMER 3 City Manager’s Office

CUSTOMER 1 Customer Care

CUSTOMER 2

Citizen

Carolyn Dumas Citizen Concern 3 KEY CUSTOMERS

Process Reference:

Process Name:

2.05.P01.T04

Revision:

Process Owner:

Page:

A

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