Business Process Maps SM - WD - RR

BusinessProcessMaps

SewerMaintenance -WaterDistribution - ResourceRecovery

Standardized BusinessProcessMappingSymbols

(OPEN)

Process

Describes theactivitypreformedbyaactor.

External Data

Describeswhenexternal data is introduced.

Describes apointwhere theactivity changesbasedupon thedecisionof theactor

Decision

(OPEN)

(OPEN)

PredefinedProcess

Describes aprocess that has alreadybeendefined.

(OPEN)

Database

Describeswhenadatabase isused.

Start/End

Document

Describes thebeginning (faucet) of process andend (sink)

Data

Describeswhendata isutilized

Describeswhena document isutilized.

Standardized BusinessProcessMappingTerminology

Actors -Makedecisionswithinabusiness.Organizations, Roles, People, Systems areActors.

Deliverables -Forms, DataandReports.

Activities/Tasks -Aprocess that canbeassigned toaactor.

DecisionPoints -Evaluates a specified conditionduring theprocess anddirects the flowofworkbasedon theevaluation.

Stop/End -Theactions that start and terminateaprocess.

CCTV Inspection - Call

SewerMaintenance

Workorders entered into Excel for daily tracking

Dailywork orders entered intoHansen

End

CCTVCrew CCTVSupervisor Assistant Superintendent Start

Supervisor notifies repair crew via Nextel/Radio

Yes

Supervisor receives and relays location to crew

Isdefect classifiedas an emergency?

No

Supervisor notifies repair crewvia writtenworkorder for completion in order of severity

Notifyhomeowner via spoken relayor informationor door hangerwhen appropriate

CrewPrintsout still photosormakes videoCD showing defects

Crew fills out paper workorder

Crewnotifies supervisor of pipe defects

Yes

CCTVCrewarrives and completes inspection

Dataentered into ITPipe software

Anydefects found?

No

CCTV Inspection–New Installation

SewerMaintenance

NotifiesCCTV supervisor to inspect givenarea

ReviewsDVD. Pipe pass inspection?

Start

No

Yes

CCTVCrew CCTVSupervisor Assistant Superintendent Engineer

Paperwork order entered intoHansen

Dailywork entered into Excel

End

Notifies engineer of completion viaemail andDVD

SendsCCTV crew to location

Crew completes paperworkorder

Arrives on site, completes evaluation

Copies inspection to DVD, notingany defects

CCTV Inspection - PM

SewerMaintenance

Monthly footage report distributed

Dailywork entered into Excel spreadsheet

Paperwork order entered intoHansen

End

CCTVCrew CCTVSupervisor Assistant Superintendent Start

Supervisor notifies repair crew supervisor for emergency repair

CCTV Supervisor gives locations to crew

Supervisor approves locations to televise

Yes

Defect Severe?

No

No

Crew completes paperworkorder

Crew commences withCCTV inspectionofmain

Conditionof pipegood?

Crewarrives on site

Yes

Complete inspection

EasementMainRepair and LightMaintenance

SewerMaintenance

Completedwork order entered intoHansen

Easement Inspector Repair Crew InspectionSupervisor Staff Support

Work completed entered into Excel

Gives easement inspector dailywork area

Start

End

Inspects area to verify inspectors assessment

Finisheswork, fills out paperwork order

Receives paperwork order from inspector

Fillsout paperwork request

Yes

Crew inspects area. Notes need for locate call andwhat equipment is viable

Fillsout paperwork order

Repair crew needed?

No

MainFlushCall

SewerMaintenance

Logs call information in spread- sheet

Receives call from staff or citizen

Start

FlushTruckCrew FlushTruckSupervisor Assistant Superintendent Dispatch/Staff Support

Notifiedof informationby staff support. Routes to supervisor

Paperwork order entered intoHansen

Dailywork entered into spreadsheet

End

Notifiedof informationby assistant superintendent. Routes to crew(s).

Receives call from crew. Either calls CCTV crewor Repair crewasnecessary.

CCTV Inspection– Call or Sewer Main repair

Yes

Crew receives informationand moves to site; begins flushing

Finish flushing line. Apprise supervisor andhomeowner of findings

Crew fills out paper workorder

Anything abnormal?

No

MainFlushPM

SewerMaintenance

Daily footages entered into logused for monthly flushing report

Dailywork entered into spread- sheet

Paperwork orders entered intoHansen

End

FlushTruckCrew FlushTruckSupervisor Assistant Superintendent Start

CCTV Inspection– Call or Sewer Main repair

Assigns area for crew to flush

Call CCTV crewor repair crew

Yes

Fillsout paperwork order

Highlights areas cleanedonmap

Flushes assigned area

Problem flushing line?

Continue tonext sectionof line

No

Easement Inspection

SewerMaintenance

Takephotos and document findings onworkorder

Submit to supervisor for regular inspection

Completes paper workorder

Undocumented aerial/main encountered

Inspects sewer easement

End

Start

SewerMaintenance CodeEnforcement EasementMaintenance Inspector Supervisor Easement Inspector

Document on spreadsheet for trending

Receives paperwork order

Sendwork requestwhere?

End

Haveeasement surveyedand staked

Verifywith code enforcement that easement exists

Cut easement (bush hog, hand cut or gyro cut)

Submitworkorder upon completion

End

todelineate boundaries

Code Enforcement Easement

Workorderwith attachedmap sent

End

clearing process

Homeowner (if any) isnotifiedby supervisor of impending repair/ constructionwork

Workorder sent to program supervisor for completion basedon severity

Crew fills outwork order as completed

Crew completes workonprojected date.

Yes

Workorder sent to assistant superintendent detailingproblem

Crew sent to flushor CCTV inspect the sewermain

Require repair?

Crew completes paperworkorder

Workorder entered into Hansen

Workorder recordedon spreadsheet

Crew finishes inspection/flushing

End

No

Inventory - Adjustment

SewerMaintenance

Start

Sends email to inventory manager detailing item number, quantity, truck number and reason for adjustment

InventoryManager Sewer Supervisor Financial Manager

Uses spreadsheet as guide for making adjustments inPeopleSoft

Copies information fromemail to adjustment spreadsheet

Clarifies information for financial manager. Makes changes as required for approval.

Sends spreadsheet to financialmanager for approval on adjustments

Yes

No

Runsmonthly report toverify all adjustments madewere approved.

End

Sends email reply to

Adjustments approved?

inventory manager

Inventory–CycleCount

SewerMaintenance

Start

Createandprint reconciliation reports for all vehicles. Give to Asst. Sup’t.

Sendall count sheets toPUAdmin for data entry

Enters stock quantity update approval in PS

Print and collate (re)count sheets for all vehicles.

Prepares countingevents inPSdaybefore countsbegin

Dispense count sheets toassistant superintendent(s)

End

Superintendent InventoryManager Assistant Superintendent Sewer Supervisor

Sign reconciliation report and return to inventorymanager for stockquantity update

Approveof reconciliation report?

No

Yes

No

Yes

Disseminate count sheets toall supervisors for actual counting

Approveof reconciliation report?

Count inventoryon vehicle; handall counts sheets in to inventorymanager

Inventory– Issuance

SewerMaintenance

Start

Go towarehouse topick up required inventory

RequirePPEpickup?

No

WarehouseEmployee Sewer Employee InventoryManager SafetyOfficer

Issues paper copyofMSR toemployee. Retains signed copy

RemovePPE from inventory request

Issues inventory to sewer employee

Yes

Use report from query to receive inventory inPS to trucks inventory

Checks PSquery for open interunit inventory

No

End

Yes

Employee cleared to pickupPPE?

MiscellaneousAction

SewerMaintenance

Dailywork entered into spreadsheet

Workorder entered intoHansen

End

Sewer Crew Sewer Supervisor Assistant Superintendent Start

Notifiesproper division (Water dist. StreetMaint, etc)

Notifies crews supervisor to relay locationand information

Receives assignment

End

End

Yes

Notifies supervisor of remainingwork for different crew

Yes

Completespaperwork order

Recieves locationand assignment from supervisor.

Arrives at location, assesses equipment and material requirements

Outside resources required?

Different crew required?

Notifies supervisor of work completion

No

Completeswork

No

SSOResponse

SewerMaintenance

Start

Receives call about suspected SSO

Dispatch/Staff Support

No

Notifies required agenciesof spill, volume, cleaning completedand samples

Receives call from dispatchwithall pertinent information

SSOeffluence reach surface water?

Volumeof effluent inwater toohigh?

No

End

ORC

Assistant

Superintendent/

Notifies homeowner that plumberwill need tobe contacted for repairwork

Sendsnearest flush crew togivenarea

Sewer Supervisor FlushTruckCrew Easement/MitigationCrew Investigates and verifies SSO

Private

Privateor Public main?

Cleanout

Yes

Public

Fillsout paperwork order

Flushesmainuntil relief is achieved

Mainor Clean out?

Yes

Notifies supervisor of locationand verifiesmain/ manhole(MH) overflowing

Main

Placedon standby pending volume calculations

Performblocking and cleaningon effluence

SmokeTest

SewerMaintenance

Receives request for sewermain smoking (via email,work order or citizen call)

Paperwork order entered intoHansen

Dailywork entered into spreadsheet

End

Start

Sewer Crew Sewer Supervisor Assistant Superintendent

Receives location for smoking from assistant superintendent

Notifiesoriginal requestingpartyof crews findings

Fillsout paperwork order andnotify supervisor of findings

Receives location from supervisor. Arrives at location

Notifies FireDept. andhome/business owner (if applicable)

Setup smoke machineand smokes line

Easement ClearingOverview

SewerMaintenance

Assign crew to basin(s)

Start

Tabulatesmonthly/ yearlydata from maps and forms

End

Create ‘Clearing CrewMapBook(s)’

Easement ClearingSupervisor Easement ClearingCrew

Performeasement clearing

Notate ‘Clearing CrewMapBook’

PreventativeMaintenance

WaterDistribution

Completed Spreadsheet Updated

HansenWorkorder Created

FieldCrew Supervisor AdminSupport

ReviewPM Form

Start

Water AssetsAssignment

Listening Surveys LeakDetetection

ExercisingValves

ServicingHydrants

InitiatePM Form

FurtherWork?

No

End

Treated Sameas MainBreak

Yes

Yes

Emergency?

RepairWork ForwardTo FieldCrew

No

Water LeakProcess

WaterDistribution

Start

IssueReported

OtherDepartments AdminSupport FieldCrew Supervisor Call Taker Supervisor II

LeakDetected?

No

CustomerNotified

End

ReviewsWorkOrder Entries

Yes

Yes

Initiate workorder via Repair Form

SecureMaterials and Dispatch

Sitework completed?

Completed Spreadsheet Updated

No

HansenWorkOrder Created

Emergency Transportation

PublicAffairs CityManager PublicWater Supply

StreetsDept for Patches

Water PlantNotified

Merger Towns FireandPolice

End

Hydrants, Blow-Off Valves, andServicesRepair

WaterDistribution

Start

ProblemReported

AdminSupport Hydrant Crew FieldCrew Supervisor Call Taker

Yes

Hydrant or other water node?

Hydrant

Out of Service?

Notify FireDepartment

No

Other

Repair FormReviewed

Repair or Replace?

Replace

Repair

Crew replaces hydrant

SiteWorkCompletedby DigCrew

Repair form initiated

SiteWork Completedby Hydrant Crew

Repair form initiated

WorkOrder in HansenCreated

Spreadsheet Updated

End

Locator Process

WaterDistribution

Evaluates locations bypriority

Start

Locator Supervisor

Highor lowpriority?

LowPriority

Unlikely tobe located

End

HighPriority

Feedback toWEB TMS

Feedback if other City dept. has requested locate

LocateCompleted

End

Water ServiceRequests

WaterDistribution

Email sent to Water Distribution

Customer Initiates ServiceRequest

Start

Meters AdminSupport FieldCrew Supervisor PUAdmin

Install form reviewed

MeetwithHomeowner/ Contractor

SiteWork Completed

Install form initiated

HansenWorkOrder Entry

Spreadsheet updated

End

Notification thatwork is complete

Soil Sampling

LandManagement-NRWWTP

Supervisor completes appropriatepaperwork

Receive results from lab

End

for Environmental MonitoringTech.

Supervisor II L.M. Supervisor EquipmentOperator III Start

Choose soil sample tobe taken

Place sampleboxes in shipping container

Make samplebox labels

Fill soil boxes and label appropriately

Placedon tables with field ID numbers

Samplesdryon tables in shop

Samples shipped to lab

Take soil sample

PlantingPreTillage

LandManagement-NRWWTP

Disk land to chop and level

Run field cultivator to finish leveling

End

Soybeans, Sorghum Wheat, andFescue

EquipmentOperator III Supervisor II Start

Rip landwith terrogators *no liquid

Disk field to chop and level

Run field cultivator to finish leveling

End

Corn

Typeof Crop

PlantingCrops

NeuseRiverWWTP

Corn

If seeddepth is correct, continue planting specified average

SetDrill andRow Morters to correct setting

Plant 100' digup seed to check seed depth

MakeChanges to setting if needed to get proper depth

Soybeansaand Sorghum

SetDrill toSpecific CropSettings

SetDepthand ClosingWheels

FillwithSeeds

End

EquipmentOperator III Supervisor II LMSupervisor Start

Wheat

DetermineCropand CheckWeather

Approval of Crop

Irrigation

LandManagement-NRWWTP

Determine zones, Runtimes. Check fecal, turbidity, 24hr rainfall andenter information into Irrigation logbook

Enter logbook into materialmanager. Entermaterial manager data into irrigation scheduler

After zones completed take meter readingand recordend time

Downloadandenter Rn/Et data into Irrigation schedules

Contact operations staff to turnon pumps

Openmain irrigation valve toallow lines to fill

Monitor SCADA to verifypumps are in autoandareat idle

Start ICC. Record start timeandmeter reading

Verify that zones are properly runningvia visual inspection

Upon completion call operations to shut downpumps

Setupprograms in ICC

Start

End

Operations Supervisor II

Closemain irrigation valve

Turnpumps toauto

Shut downpumps

SprayingChemicals

LandManagement-NRWWTP

Document state regulations info into book

SwitchonGPS to insure connection to Satelites

Set rateon controller anddrive to field

SetApoint andB point then follow lines to spray

Notification isput in field for reentry times

Add chemical and fill withwater

Fill out reuse sheet

Supervisor II EquipmentOperator III Start

Determine current conditions and how to proceed

Notifiedof completion

End

HarvestingGrain

LandManagement-NRWWTP

Change combine crop settings

Harvest½of a combinehopper

CheckMoisture

HighMoisture

LowMoisture

When truck is empty, turnoff pit toauger andauger towet bin

If needed, change minor settings to adjust

Pull over thepit, turnonauger towet binandpit toauger

Takegrain sample while truck is dumping

Test andwrite moistureand bushelson tickets

Harvest 2 to4 round in field

Perform combine loss test in the field

Weighand ticket the truck

Opendoor and dumpgrain

Continue toharvest

End

EquipmentOperator III Supervisor II Start

End

Yes

NoHarvest

No

Checkweather and 48hour rainfall

RunDryer?

GrainHandling-Bin toCustomer

LandManagement-NRWWTP

Pull toappropriate binandbegin loading

After the trailer is full,weighand ticket the truck

Weight and ticket the customer

Sign contractor grain ticket

Start

Supervisor II EquipmentOperator III AdminStaff Suppot

Review tickets and payment

PaymentHandling

End

ClassA Loading

LandManagement-NRWWTP

Temperatureand Hach/Wimmsdata within requirements?

Supervisor signsoff for tempand fecals inHach/Wimms

IDFlagplaced into pile, notifying Land Management that pile is ready tobe moved

Yes

24hr fecal sample taken frompileand sent to lab

Batchbeing made

Start

Yes

No

LandManagement Operations Lab

Notify supervisor

ReviewHach/ Wimms for signatures from lab andoperations supervisor

Movesbatchonto pad inawind row and replaces IDFlag inpile

Notifyequipment operator that batch is released

Replace IDFlagwith larger green flag

Equipment operator “Scarab’s” thebatch

EO3 loadsout Class A

End

Testsbatch for fecals, nutrient and metals. Entersdata in toHach/Wimms

Supervisor signsoff

ClassB Loading

LandManagement-NRWWTP

Activatepumps in SCADA. Land

Management staff now have remote control of pump station.

Shut downpumps

End

EquipmentOperator III Operations L.M. Supervisor Start

Truck is loadedand volume, date, time and field indicator are recordedon load sheet

Truck isdirected under the load station tobegin loading

Truck leaves and goes topre- determined location for offloading

NotifiesOperations staff of completed loadingat theendof theday

Inspectionof truck andpaperwork is completed

Truckpass inspection?

Yes

No

Trucknot loaded

End?

Contactsoperations staff toask for ClassBpumps tobe turnedon. Gives all fielddata tooperations to be stored inSCADA

LimeApplication

LandManagement-NRWWTP

ClassAorAg Lime?

Start

LandManagement Supervisor EquipmentOperator III Contractor Supervisor II WarehouseSupervisor

ClassA

LoadContractor’s equipment

Escort Contractor to site

Ag

Deliver Product

SpreadMaterial

End

GatherQuotes

Receipt ofMaterial

Vendor delivers material

P.O. Created

PartsOrdering “EquipmentOnly”

LandManagement-NRWWTP

Part ispickedupand brought toNR WWTP

Requiredpart is determined

Part priceunder $1000?

Quotes aredrawn upand sent toVFS

Installationof part is scheduled

Start

No

End

Yes

VehicleFleet Services HeavyEquipmentMechanic

VFS calledor e- mailed, communicating need for part

Determinesmethod of payment for part (Dana inVFSdecides this)

Part isobtainedby VFS

Part(s) isordered

PlantMaintenance

NeuseRiverWWTP

Staff hasdetailed checklist andmapof zones (providedby supervisor)

Inspects all equipment prior to use

Completes zoneper checklist and reports to supervisor

Washand fuel equipment for next day

Moveson tonext zone

End

Supervisor II Support Specialist Start

Notifiedof incomplete zone

No

Assigns staff to designatedwork zones

Inspects completed zones

Zone completed?

Yes

End

CheckingCans

NeuseRiverWWTP

Dropempty can besidebuildingand pull full canout and dropoutside

DumpWalnut Creek full can into ragpile anddropemptied canat yard

Dumpbothgrease cans in ragpile then place themunder chute

Drive togrease cans andpull plugs to begindrainingwater

Drive toBarwell withanempty can on truck

Placeempty can under screwand pickup full can

PickupWalnut Creek emptyand leaveon truck

Park truckback under shelter

Start

End

EquipmentOperator III

MOCProcess

NRWWTP

Closer of associatedCAPA createsMOC& decideswhichprograms areaffectedby the changes, andnumbersMOC. Number is sameasCAPAwith “MOC” added toend.

SendsMOC toPTCO via email.

MOC is closedand sent toPTCO

Start

PTCO IssuingManager Management TeamMember EMSCoordinator

Facilitates signaturesby affected staff members

PDF copyof closedMOC isput in appropriateprogram folder under close inMOC folder on sharedrive. PreviouslyopenedMOC ismoved toarchive folder.

Moves electronic copyof MOC intoappropriate folder for programunder OPEN inMOC folder fund on the sharedrive

Makes changes toDOPon sharedriveand confirm completionof trainingafter verifying signatures

SignMOCand return toPTCO

Managesprocess. Updateson status aregivenatmonthly meetings

End

CAPAProcess

NRWWTP

Copy&Paste closed CAPA into appropriate program folder on the sharedrive

Move “opened” CAPA form fromOpen toArchive.

Copy&Paste the newlyopenedCAPA intoappropriate program folder on the sharedrive

Reviewand signoff onCAPA. This actionwill close the CAPA

Fill out CAPA formdetailing what theproblem is,who it is assigned to, date, and appropriate IDnumber.

Requirean MOC?

No

Start

Yes

IssuingManager AssignedEmployee EMSCoordinator

MOCProcess

Senda copyof the completedCAPA form to issuing manager.

Complete appropriate

correctiveactionor training. Document asneeded.

Managesentireprocess. Updatesmanagement teamatmonthlymeetings. What CAPAs areopenand how theprocess is going

End

PartsOrdering

NRWWTP

Call vendor andget 3quotes if parts are more than$1000. If less get a single quote

Gather correct parts informationand createa list

Sendquote toVFS for approval

Pickupparts and take invoice toVFS.

End

Start

L.M. Mechanic Vendor VFS

Vendor callswhen parts are ready for pickup

Approveparts and call vendor toorder parts

InventoryProcess –LandManagement EquipmentMaintenanceProgram

NRWWTP

On invnetory stock sheet placeproper color sticker on sheet. Yellowor red

Removepart from inventory

Start

Locatepartsneeded

Supervisor II L.MEmployee Mechanic

Part requires reorder

StickerRed?

Yes

No

Parts receivedand put back into inventory. Green sticker placedon inventory sheet

Mechanicdoes audit on inventoryparts

Orders required parts

End

MaintenanceRequest –LandManagement EquipmentMaintenanceProgram

NRWWTP

Fill outMaintenance Request Form

Start

Employee Supervisor Mechanic

WorkOrder is completeand electronic copy sent tomechanicby email

Reviews Maintenance Request

AreParts Needed?

Parts arepulledand equipment repaired

Mechanic Needed?

No

Yes

Yes

Mechanic WorkProcess

No

End

Enter intoFaster Software

End

MechanicWorkProcess –LandManagement EquipmentMaintenanceProgram

NRWWTP

SendE-mail detailingwhat is wrong, equipment number, location, and list of partsneeded. Attach copyofmaintenance request.

Start

Utilities Supervisor II Mechanic

Createworkorder andassign the appropriate status: Active Inactive Part Status (Waiting onparts)

Work is completed andworkorder is closedout

Parts List Correct?

Yes

Parts areordered

Parts arepickedup

End

No

Equipment is brought into shop, parts are determined

CorrectiveAndPreventiveActionProcess (CAPA)

NRWWTP

Fill out CAPA form fields Date, Requestedby, ProblemStatement, Correction Immediate Action, ProbableCause, ContributingFactors

Nonconformance Noncompliance Emergency Other Problems

Evaluation if CAPA is necessary

Start

Yes

No

Requestor (Anyone) Issued (Assigned) Employee EMSCoordinator CAPAManager

End

Move “opened” CAPA form fromOpen toArchive folder.

Review, add info, assign, copy&paste CAPA into appropriate program folder on sharedrive

Copy&Paste closed CAPA into appropriate program folder on the sharedrive

Reviewand signoff onCAPA. This actionwill close the CAPA

Requirean MOC?

No

Yes

MOCProcess

Senda copyof the completedCAPA form toCAPA manager.

Completeappropriate solution. Documents asneeded.

E-mail notification

Managesentireprocess. Updatesmanagement teamatmonthlymeetings. MaintainsCAPAStatus Tracking Log.

Of CAPA creation

END

Management of ChangeProcess (MOC), CorrectiveandPreventiveActionPlan (CAPA)Generated

NRWWTP

CreatesMOC if requiredbyCAPA. Fill out MOC form fields, date, requestor, proposed change, purpose,modifications, timeframes.

SendsMOC toPCTO via email.

Reviews, signs, dates and closes MOC

Start

ProcessControl TrainingOfficer PCTO CAPAManager Management Team Members EMSCoordinator

Facilitates signaturesby affected staff members

ScannedPDF copyof closedMOC is put inappropriateprogram closed folder on sharedrive. Previously openedMOC ismoved toarchive folder.

Moves electronic copyofMOC into appropriate folder for programon the sharedrive

Makes changes toDOP’son sharedriveand confirms completionof trainingafter verifying signatures

Authorizers review, dateand signMOC and return toPCTO

Programmembers reviewand sign MOC

UpdatesCAPA tracking form. Updateson status aregivenatmonthly meetings

E-mail notification ofMOC

End

SolidsHandlingProcessOverview

NRWWTP

LimeBlender RaleighPlus

Pad

Start

Primary

DayTanks

Dewatering

Hoppers Dewatered Cake

? SolidsRemoval Required

End

No

CADTank

WAS

UNCAD

Thickening

LandManagement Operations Lab Admin Biosolids Production Planning Yes

Distribution

Distribution

Distribution

Pass

Pass

Pass Fail

Pass Fail

Fail

Fail

Yes

RaleighPlus DewateredCake

Yes

ClassB Liquid Fail

RaleighPlus Fail

No

ClassBLiquid

IssuingTools

NeuseRiverWWTP

Tool signed out to employee in MaintStar

Tool is returned to warehouse physically

MainStar Database Updated

Tool is taken from warehouse

Inspects tool upon return

Is tool inworking order?

Yes

End

Plant Employee WarehouseStaff Start

MainStar DatabaseEntry

No

Employee makes repair or informs supervisor of issue.

Employeeneeds tool housed in warehouse

Tool brought back to warehouse

Tool isused

FuelsManagement (throughPU)

NeuseRiverWWTP

Receivedelivery ticket, sent toAdmin Support

Fuel purchased from vendor. Alwayson POor publicutilities account

Amount of fuel needed is determined

Levelsof fuel tanks are read

Supervise fuel off- load

Start

Is fuel needed?

Yes

End

WarehouseStaff Vendor

No

End

Receivespayment anddelivers fuel

FuelsManagement (throughVFS)

NeuseRiverWWTP

Request for fuel needed is sent to purchasing (e-mail)

Receivedelivery ticket

Amount of fuel needed is determined

Levelsof fuel are read

Supervise fuel off- loading

Start

Is fuel needed?

Yes

End

WarehouseStaff Purchasing Vendor

No

End

Placeorder for fuel underVFS account

Deliver fuel

Non-Inventory ItemPurchasing

NeuseRiverWWTP

Receivesorder and payment

Entering aPart intoMainStar

Part delivered

Vendor WarehouseStaff Plant Employee Start

Start

Parts checked indaily

Partsorder information ispulled from cabinet

Purchaseneeded part. Payment dependsonpriceof part.

Part entered intoMainStar

Employee isnotified that part is ready for pickup.

Parts Infoentered intoMaintStar under assigned non-stock number

Part is keyed toworkorder it hasbeen assigned to in MaintStar

Employee isnotified part has arrived

Picksuppart

End

End

CycleCounts

NeuseRiverWWTP

Monthly inventory report generated for 1/12ofwarehouse inventoryusing MainStar

Visual inspection performed to validateprinted report

Count and reportmatch?

Report to superintendent.

Start

Yes

WarehouseStaff Superintendent

No

Investigatewhy report is not correct. Determine if errors arewithin acceptable levels. Correct andadjust report

Reviewmonthly reports

End

StockReplacement

NeuseRiverWWTP

Items are purchased. Payment type dependson value

Minimumbalance report rundaily usingMaintStar

Parts entered intoMainStar

Partsphysicallyput away inwarehouse

Start

Report is reviewed

End

WarehouseStaff Vendor

Receivesorder and payment

Parts aredelivered

IssuingParts

NeuseRiverWWTP

Part is given to employee

Start

Requestspart

Plant Employee WarehouseStaff

Fillsoutwarehouse issuing ticket

Warehouse issuing ticket charged to workorder, program, truckor employee

Check inventory for part

Pullspart from warehouse

Part in stock?

Yes

End

No

Non-Stock item purchasing

End