Code Enforcement Process Maps

SSO Sewer Maintenance Code Enforcememt Code Enforcment Start

Grease, Rag or Contractor Damage

SSO Response Process

No

End

SSO Case Opened

Receives and Attaches Crew Work Report from Sewer Maintenance

Notate Contractor Damage

Yes

Notate Cost Analysis

Damage Case

No

Notate and mail education letter advising against grease and items known to cause SSOs

Compile List of Properties on SSO Sewer Line

Notate if Traceable?

Log mailing date in Sewer SSO log.

No

End

Yes

Send NOV and Assess Civil Penalty and Cost of Cleanup

Notate evidence of property responsible

Follow up to ensure compliance

Escalate further if necessary

Yes

Compliant

No

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