FY 24-26 Raleigh Water Business Plan

Product Quality (PQ) Provide reliable, responsive, and professional services and products that meet or exceed regulatory compliance and customer needs.

Stakeholders: City Attorney’s Office; City Clerk’s Office; City Manager’s Office; Customers; Employees; Regulators; Utility Partners; Vendors and Contractors; Wake County Schools

Performance Measures

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% of nutrient allocation used % of schools & daycares inspected annually Annual average effluent discharge total Nitrogen compared to Resource Recovery Facility optimization goal Copper (Cu) compliance rate Dry weather sanitary sewer overflow rate Federal regulation compliance rate Number of hydrant meter rental units billed each month State regulation compliance rate Lead (Pb) compliance rate

Objective 1. Meet or exceed regulatory compliance obligations across Utility operations Strategic Alignment: Growth & Natural Resources; Organizational Excellence; Safe, Vibrant, & Healthy Community ▪ Initiative 1.1 - Increase document management compliance by building a framework for document storage, navigation, and accessibility (FY22-26) ▪ Initiative 1.2 - Reduce disinfection byproducts in the distribution system (FY24-26) ▪ Initiative 1.3 – Enhance Lead and Copper Rule compliance (FY22-26)

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