FY 24-26 Raleigh Water Business Plan

INFRASTRUCTURE STRATEGY AND PERFORMANCE (ISP) Maintain and enhance assets over the long-term by planning for equitable and inclusive infrastructure improvements and investments consistent with community needs, anticipated growth, and system reliability.

Stakeholders: Budget and Management Services; City Manager’s Office ; Customers; Department of Equity and Inclusion; Employees; Finances; Information Technology; Office of Strategy and Innovation; Planning and Development; Regulators; Vendors and Contractors

Performance Measures

–

% of annual Chlorine conversion project completed % of development plan reviews completed Average daily water consumption Average residential bill cost Meter read estimation rate Total money disbursed by payment assistance programs Total number of water meters set

–

Objective 1. Exercise good financial stewardship to fund current and future business needs

– – – –

Strategic Alignment: Economic Development & Innovation; Organizational Excellence

–

▪ Initiative 1.1 - Expand approaches to secure customer's access to affordable water and wastewater services now and into the future (FY23-26) ▪ Initiative 1.2 – Implement a Raleigh Water Cross Connection Opt- Out Program (FY24-26) Objective 2. Protect and maintain existing assets and enhance operations necessary to ensure system reliability Strategic Alignment: Growth & Natural Resources; Organizational Excellence; Safe, Vibrant, & Healthy Community ▪ Initiative 2.1 - Upgrade infrastructure to improve dam safety and functionality for EM Johnson lagoon (FY23-25) ▪ Initiative 2.2 - Improve asset stewardship and reporting for the Utility (FY22-26) ▪ Initiative 2.3 - Install pressure monitors to evaluate pressure changes within the system (FY24-26) ▪ Initiative 2.4 - Develop a scope of work for a third party vendor to address inflow and infiltration (I&I) (FY24-26) ▪ Initiative 2.5 - Implement use of Advanced Metering Infrastructure (AMI) in merger communities (FY22-26) Objective 3. Plan for long-term Utility needs that meet future service demands Strategic Alignment: Growth & Natural Resources; Organizational Excellence; Safe, Vibrant, & Healthy Community ▪ Initiative 3.1 - Complete the EM Johnson Water Treatment Plant 120 MGD expansion (FY22-26)

Page 8 of 10