FY 24-26 Raleigh Water Business Plan

ENTERPRISE RESILIENCY (ER) Actively anticipate and respond to the risks affecting resources, systems, and operations as well as seek ongoing performance improvements to deliver quality services, ensure business continuity, and reduce environmental impacts.

Stakeholders: Budget and Management Services; City Manager’s Office ; Department of Equity and Inclusion; Engineering Services; Employees; Human Resources; Information Technology; Office of Strategy and Innovation; Office of Sustainability; Planning and Development; Solid Waste Services; Transportation; Vendors and Contractors

Performance Measures

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% of biosolids removed versus biosolids removal planned

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% of Fleet preventative maintenance completed

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% of miles of sewer pipe cleaned % of tons of fill (i.e., ABC, 57, spoil, cold patch) disposed of properly

Objective 1. Employ continuous improvement practices to improve operations across the Utility

Strategic Alignment: Economic Development & Innovation; Organizational Excellence

▪ Initiative 1.1 - Update Raleigh Water Policy and Procedures to reflect current practices and establish repeatable processes within the department (FY24-26) ▪ Initiative 1.2 - Coordinate diversity, equity, and inclusion activities to ensure Utility practices are equitable for all (FY22-26) ▪ Initiative 1.3 - Initiate the organization and cleanup of PowerBI Dashboards (FY24-26) ▪ Initiative q.4 - Optimize departmental processes by developing program evaluation and performance management tools and strategies (FY22-26) ▪ Initiative 1.5 - Evaluate Development Review process and identify opportunities to display information in a common GIS data source (FY24-26) Objective 2. Promote efficient and safe management of materials and equipment used in Utility operations Strategic Alignment: Growth & Natural Resources; Organizational Excellence ▪ Initiative 2.1 - Identify options for improving recycling and managing waste (FY22-25) ▪ Initiative 2.2 - Implement and transition to the bioenergy program (FY22-26)

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