FY23-25 Business Plan_Raleigh Water

Our Vision We are a world-class leader in sustainable water and wastewater service delivery.

Our Mission Our mission is to provide inclusive, safe, and sustainable water services to our diverse community while equitably protecting public health and contributing to our service area’s economic, environmental, and social vitality.

Our Guiding & Governing Documents ▪ City of Raleigh Strategic Plan ▪ City of Raleigh Comprehensive Plan ▪ Effective Utility Management Principles ▪ Underground Prevention Act ▪

North Carolina Division of Environmental Quality System Permits ▪ Safe Drinking Water and Clean Water Acts ▪ City of Raleigh Public Utilities Handbook & Code

Our Department at a Glance

Raleigh Water

Capital Improvement Projects

Customer Care & Billing

Water Treatment

Water Distribution

Sewer Maintenance

Resource Recovery

Meters

Administration

Our Resources

FY20

FY21

FY22

Budget $230,776,752

$248,933,186

$262,227,080

Full-Time Positions (FTEs) 663

663

663

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