Service Now

SERVICE NOW

EFFECTIVE MARCH 1, 2018

IT FIELD SUPPORT TEAM

IT ASSISTANCE

Contact IT for all technology concerns and needs  3 Easy Steps

Access Service Now

Open Your Concern

GET TICKET #

SERVICE NOW

Preferred  Method:  

Service Now  (web portal)

Access Service Now

SERVICE NOW

Preferred  Method:  

Service Now  (web portal)

Secondary Method:  Phone

HOWTO ACCESS SERVICE NOW

Open Your Concern

IMPORTANT – SELECT CORRECT SERVICE TYPE Search for pre‐defined answers about software and IT  Notifications

*** REPORT AN ISSUE YOU ARE HAVING***  something is broken or no longer works (attach screen shot)

Request (a need) – Software/Hardware Purchases, Equipment  Relocates, New Employee Access

HOWTO USE THE SNIPPING TOOL

LOGYOUR CONCERN & OBTAIN TICKET #

GET TICKET #

URGENT ISSUE?

1. Contact CSC 2. Contact TAG TAG@raleighnc.gov

Howard Hoyle 919-996-2806

NEED TO ESCALATE? Escalate issues within CSC by contacting: Dan Twomley; IT Operations Manager (O) 919-996-5477; (M) 919-671-6231 dan.twomley@raleighnc.gov

IT FIELD SUPPORT LOCATION

3304Terminal Drive

UTILITY SUPPORT: WAREHOUSE

METERS

BUILDING 100 Group Office #107

WATER

ANNEX SEWER MAINT UTILITY BILLING

HAVE QUESTIONS?

TAG@raleighnc.gov

Howard Hoyle 919-996- 2806

Work Process Instruction

3/8/2018

ServiceNow Portal I. Access Corecon, at: https://corecon.raleighnc.gov II. Select IT Service Request from the home page

III. Enter your city network username and password, then click Login.

Only click Remember if this is your computer.

IV. After logging in, you will see the three main options.

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Use Snipping Tool to capture screenshots Applies to: Windows 10, Windows 8.1, Windows 7

Sometimes the easiest way to make a copy of something is to take a snapshot of your screen—this is what Snipping Tool does. Use it to save and share news stories, movie reviews, or recipes. Capture all or part of your PC screen, add notes, save the snip, or email it from the Snipping Tool window. You can capture any of the following types of snips: • Free-form snip . Draw a free-form shape around an object. • Rectangular snip. Drag the cursor around an object to form a rectangle. • Window snip. Select a window, such as a browser window or dialog box, that you want to capture. • Full-screen snip. Capture the entire screen. After you capture a snip, it's automatically copied to the Snipping Tool window. From there you can annotate, save, or share the snip. The following procedures show how to use Snipping Tool. Open Snipping Tool

Select the Start  button, type snipping tool in the search box on the taskbar, and then select Snipping Tool from the list of results. Swipe in from the right edge of the screen, tap Search (or if you're using a mouse, point to the lower-right corner of the

For Windows 10

For Windows 8.1 / Windows RT 8.1

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screen, move the mouse pointer up, and then click Search ), type snipping tool in the search box, and then select Snipping Tool from the list of results. Select the Start  button, then type snipping tool in the search box, and then select Snipping Tool from the list of results.

For Windows 7

Capture a snip

In Snipping Tool, select Mode (in older versions, select the arrow next to the New button), choose the kind of snip you want, and then select the area of your screen that you want to capture.

Capture a snip of a menu

1. After you open Snipping Tool, open the menu that you want a picture of. (For Windows 7, press the Esc key before opening the menu.) 2. Press Ctrl + PrtScn keys. This captures the entire screen, including the open menu. 3. Select Mode (in older versions, select the arrow next to the New button), choose the kind of snip you want, and then select the area of the screen capture that you want.

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Annotate a snip

After you capture a snip, you can write or draw on or around it by selecting the Pen or Highlighter buttons. Select Eraser to remove the lines you've drawn. Save a snip 1. After you capture a snip, select the Save Snip button. 2. In the Save As box, type a file name, location, and type, and then select Save .

Remove the URL

When you capture a snip from a browser window and save it as an HTML file, the URL appears below the snip. To prevent the URL from appearing: 1. In the Snipping Tool, select the Options button. 2. In the Snipping Tools Options box, clear the Include URL below snips (HTML only) check box, then select OK .

Share a snip

After you capture a snip, select the arrow next to the Send Snip button, and then select an option from the list. Keyboard shortcuts to use in Snipping Tool

 Press these keys

 To do this

 Alt + M

 Choose a snipping mode  Create a new snip in the same mode as the last one

 Alt + N

 Shift + arrow keys

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Move the cursor to select a rectangular snip area  Delay capture by 1-5 seconds  Copy the snip to clipboard

 Alt + D  Ctrl + C

 Ctrl + 

 Save the snip

Last Updated: Apr 26, 2017