Tech Reference Manual

Leak Investigation

STEP NO TASK

CRITERIA

OK ADJ WO

2.0

No Leak

2.1 Sif the meter shows no usage, the copper setter is not leaking on the street side nut and no leak is found in the waterline to the copper setter, get readings and close FA with notes indicating no leak

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STEP NO TASK

CRITERIA

OK ADJ WO

3.0

Leak Responsibility

3.1 The leak will be repaired if it exists in the utilities area of responsibility 3.2 If utility equipment caused the leak, notify supervisor to advise CC&B for appropriate adjustments and or Water Distribution for leaks in their area of responsibility 3.3 A door hanger will be left to inform customer of leaking utilities 3.4 If the leak is found on the customers side, leave a door hanger to inform them of the leak. 3.5 If the leak is severe and the customer is unable to be reached, contact supervision for instructions on how you should proceed 3.6 Note all results in the comment section of the FA Portal 3.7 Verify meter lid is clean and clear of obstruction

Utility

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Customer

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8

Teamwork Produces Results