Tech Reference Manual- CCB Cloud

Severance - Lock Meter for Non-Payment

Check FA portal in CC&B

Select desired travel location

Upon arrival verify correct address

Check and compare meter number and or Meter Interface Unit(MIU) number

Check Register face for size and type.

Verify the meter/ register compatibility

Read the register

Utilities Technician will verify meter lid is free of obstruction and meter box is cleaned out providing clear access to the meter.

Disconnect the water service at the meter. A lock out seal will be used to lock the angle valve, bullet lock if applicable. Wrap around Angle Valve if no loops available

The Utilities Technician will then leave a door-hanger (tag) notifying the customer of the disconnection of service. FA Completion:

All work in CC&B must be done with CAPS On

FA Portal

Select Field Activity Type

•

• Go to Service point ID to verify last read • At SP Consumption • Review last read for address and meter verification • Return to the FA portal using Back Arrow • Click FA Upload Staging - Default • Search for Worked By representative and select. • Complete the FA adding notes including the meter reading, date, lock out seal number, initials and the truck number STEPS TAB

Verify Meter number (Badge)

• • • •

Add Meter Read

Read Type (Verified) Enter Register Read

• Select proper MR Source (FA SEV- Turn off for Non- Payment) • Review data and Complete