Tech Reference Manual- CCB Cloud

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TECH. REFERENCE MANUAL A Reference Guide for Small Meter processes Meters Division

Revised: December 2025

Detail Stops

Start Service/Stop Current/ Start New Customer

Start Service/ Turn on Meter/ Read

Start Service/ Read

Stop Service/ Read Billing – Turn On

Billing- Verify Needed Data as Indicated

Billing Turn On-2 nd Trip

Meter- No Water Check

Meter turn off Emergency

Meter Turn On Emergency

Meter- Locate Meter With Locator

Meter –Verify Meter Number and Read

Severance FA Stops

LOCK METER FOR NON PAYMENT

SEVERANCE- TURN ON METER/ READ

Maintenance FA’s

Stopped Meter Check (Not Stopped)

Stopped Meter Check (Stopped)

Stopped Meter Check

(Miu Not Transmitting)

Replace Register

Leak Investigation

Replace Meter

Start Service/Stop Current/ Start New Customer

Check FA portal in CC&B

Select desired travel location

Upon arrival verify correct address

Check and compare meter number and or Meter Interface Unit(MIU) number

Check Register face for size and type.

Verify the meter/ register compatibility

Read the register

Verify the service is on/off by the direction of the angle valve

Turn water on if off. Assure no Leaks or Usage

Repair or report leaks

Verify meter lid is clean and clear of obstruction

FA Completion: All work in CC&B must be done with CAPS On

FA Portal

Select Field Activity Type

•

• Go to Service point ID to verify last read • At SP Consumption • Review last read for address and meter verification • Return to the FA portal using Back Arrow • Click FA Upload Staging - Default • Search for Worked By representative and select. • Comments indicate- Read, On or Off at arrival, leaks or usage, Standard Configuration, Truck number and Tech initials STEPS TAB

Verify Meter number (Badge)

• • • •

Add Meter Read

Read Type (Verified) Enter Register Read

• Select proper MR Source (Start Service) • Review data and Complete

-L Windows- Lock Computer

•

Start Service/ Turn on Meter/ Read

Check FA portal in CC&B

Select desired travel location

Upon arrival verify correct address

Check and compare meter number and or Meter Interface Unit (MIU) number

Check Register face for size and type.

Verify the meter/ register compatibility

Read the register

Verify the service is on/off by the direction of the angle valve

Turn water on. Assure no Leaks or Usage

Repair or report leaks

Verify meter lid is clean and clear of obstruction

FA Completion: All work in CC&B must be done with CAPS On

FA Portal

Select Field Activity Type

•

• Go to Service point ID to verify last read • At SP Consumption • Review last read for address and meter verification • Return to the FA portal using Back Arrow • Click FA Upload Staging - Default • Search for Worked By representative and select. • Comments indicate-Read, On or Off at arrival, Turn on, leaks or usage, Standard Configuration, Truck number and Tech initials STEPS TAB

Verify Meter number (Badge)

• • • •

Add Meter Read

Read Type (Verified) Enter Register Read

• Select proper MR Source (Start Service) • Review data and Complete

-L Windows- Lock Computer

•

Start Service/ Read

Check FA portal in CC&B

Select desired travel location

Upon arrival verify correct address

Check and compare meter number and or Meter Interface Unit (MIU) number

Check Register face for size and type.

Verify the meter/ register compatibility

Read the register

Verify the service is on/off by the direction of the angle valve

Turn water on if off. Assure no Leaks or Usage

Repair or report leaks

Verify meter lid is clean and clear of obstruction

FA Completion: All work in CC&B must be done with CAPS On

FA Portal

Select Field Activity Type

•

• Go to Service point ID to verify last read • At SP Consumption • Review last read for address and meter verification • Return to the FA portal using Back Arrow • Click FA Upload Staging - Default • Search for Worked By representative and select. • Comments include-Read, On or Off at arrival Turn on, leaks or usage, Standard Configuration, Truck number and Tech initials STEPS TAB

Verify Meter number (Badge)

• • • •

Add Meter Read

Read Type (Verified) Enter Register Read

• Select proper MR Source (Start Service) • Review data and Complete

-L Windows- Lock Computer

•

Stop Service/ Read

Check FA portal in CC&B

Select desired travel location

Upon arrival verify correct address

Check and compare meter number and or Meter Interface Unit(MIU) number

Check Register face for size and type.

Verify the meter/ register compatibility

Read the register

Verify the service is on/off by the direction of the angle valve

Turn Service Off

Ensure water flow stops and shows no usage

Verify meter lid is clean and clear of obstruction

FA Completion: All work in CC&B must be done with CAPS On

FA Portal

Select Field Activity Type

•

• Go to Service point ID to verify last read • At SP Consumption • Review last read for address and meter verification • Return to the FA portal using Back Arrow • Click FA Upload Staging - Default • Search for Worked By representative and select. • Comments include: Read, turned off, Standard Configuration, Truck number and Tech initials

STEPS TAB

Verify Meter number (Badge)

• • • •

Add Meter Read

Read Type (Verified) Enter Register Read

• Select proper MR Source (Stop Service) • Review data and Complete

-L Windows- Lock Computer

•

Billing – Turn On

Check FA portal in CC&B

Select desired travel location

Upon arrival verify correct address

Check and compare meter number and or Meter Interface Unit(MIU) number

Check Register face for size and type.

Verify the meter/ register compatibility

Read the register

Verify the service is on/off by the direction of the angle valve -TURN ON

Ensure the water flows and the meter shows no continual usage before departure

Verify meter lid is clean and clear of obstruction

FA Completion: All work in CC&B must be done with CAPS On

FA Portal

Select Field Activity Type

•

• Go to Service point ID to verify last read • At SP Consumption • Review last read for address and meter verification • Return to the FA portal using Back Arrow • Click FA Upload Staging - Default • Search for Worked By representative and select. • Comments include-Read, On or Off at arrival, Turn on, leaks or usage, Standard Configuration, Truck number and Tech initials STEPS TAB

Verify Meter number (Badge)

• • • •

Add Meter Read

Read Type (Verified) Enter Register Read

• Select proper MR Source (General Maintenance) • Review data and Complete

-L Windows- Lock Computer

•

Billing- Verify Needed Data as Indicated

Check FA portal in CC&B

Select desired travel location

Upon arrival verify correct address

If meter is in confined space, inform dispatcher to send to properly equipped crews

Check and compare meter number and or Meter Interface Unit(MIU) number

Check Register face for size and type.

Verify the meter/ register compatibility

Read the register

Follow instructions as indicated

Verify meter lid is clean and clear of obstruction

FA Completion: All work in CC&B must be done with CAPS On

FA Portal

Select Field Activity Type

•

• Go to Service point ID to verify last read • At SP Consumption • Review last read for address and meter verification • Return to the FA portal using Back Arrow • Click FA Upload Staging - Default • Search for Worked By representative and select. • Verified read, meter number, MIU number • Comments include Read, Meter Number, MIU number, (Needed data as indicated), Standard Configuration, Truck number and Tech initials

Characteristics/ Remarks

• Under Characteristic Type click search • Two options exist-Add or Skip • Select Add • Under Characteristic Value select response agency Small meters • Return to steps tab

Next Page

STEPS TAB

Verify Meter number (Badge)

• • •

Add Meter Read

Read Type (Verified)

• Enter Register Read Enter Register Read Select proper MR Source (General Maintenance) • Review data and Complete

-L Windows- Lock Computer

•

Billing Turn On-2 nd Trip

Check FA portal in CC&B

Call customer if required

Select desired travel location

Upon arrival verify correct address

Check and compare meter number and or Meter Interface Unit(MIU) number

Check Register face for size and type.

Verify the meter/ register compatibility

Read the register

Verify the service is on/off by the direction of the angle valve-TURN ON

Work the FA as instructions request

Ensure the water flows and the meter shows no continual usage before departure

Verify meter lid is clean and clear of obstruction

FA Completion: All work in CC&B must be done with CAPS On

FA Portal

Select Field Activity Type

•

• Go to Service point ID to verify last read • At SP Consumption • Review last read for address and meter verification • Return to the FA portal using Back Arrow • Click FA Upload Staging - Default • Search for Worked By representative and select. • Comments include-Read, On or Off at arrival, Turn on, leaks or usage, Standard Configuration , Truck number and Tech initials STEPS TAB

Verify Meter number (Badge)

• • •

Add Meter Read

Read Type (Verified)

• Enter Register Read Select proper MR Source (General Maintenance) • Review data and Complete

-L Windows- Lock Computer

•

Meter- No Water-Check

Check FA portal in CC&B

Select desired travel location

Upon arrival verify correct address

Check and compare meter number and or Meter Interface Unit (MIU) number

Check Register face for size and type.

Verify the meter/ register compatibility

Read the register

Verify the service is on/off by the direction of the angle valve

Ensure the dual check valve is functioning properly before leaving the site

Verify Curb Stop is open (If available)

Repair Leaks

Turn water service ON if it is off

Verify meter lid is clean and clear of obstruction

FA Completion: All work in CC&B must be done with CAPS On

FA Portal

Select Field Activity Type

•

• Go to Service point ID to verify last read • At SP Consumption • Review last read for address and meter verification • Return to the FA portal using Back Arrow • Click FA Upload Staging - Default • Search for Worked By representative and select. • Comments include-Read, On or Off at arrival, leaks or usage, Standard Configuration Truck number and Tech initials STEPS TAB

• • •

Verify Meter number (Badge)

Add Meter Read

Read Type (Verified)

• Enter Register Read Select proper MR Source (General Maintenance) • Review data and Complete

-L Windows- Lock Computer

•

Meter turn off- Emergency

Check FA portal in CC&B

Select desired travel location

Travel to the location as soon as possible

Upon arrival verify correct address

Check and compare meter number and or Meter Interface Unit(MIU) number

Turn service off at angle valve

If angle valve is broken, determine if it is private or dedicated service. Repair dedicated and private in case of safety concerns. Relay private matters to supervision

Check Register face for size and type.

Verify the meter/ register compatibility

Read the register

Verify the service is on/off by the direction of the angle valve TURN OFF

Verify meter lid is clean and clear of obstruction

FA Completion: All work in CC&B must be done with CAPS On

FA Portal

Select Field Activity Type

• • •

Go to Service point ID to verify last read

At SP Consumption

• Review last read for address and meter verification • Return to the FA portal using Back Arrow • Click FA Upload Staging - Default • Search for Worked By representative and select. • Comments include-Read, Turned off, leaks or usage, Standard Configuration Truck number and Tech initials STEPS TAB

Verify Meter number(Badge)

• • •

Read Type (Verified) Enter Register Read

• Select proper MR Source (Emergency Cut Off /Burst Pipe) • Review data and Complete

-L Windows- Lock Computer

•

Meter Turn On- Emergency

Check FA portal in CC&B

Select desired travel location

Travel to the location as soon as possible

Upon arrival verify correct address

Check and compare meter number and or Meter Interface Unit (MIU) number

Turn service on at angle valve

Check Register face for size and type.

Verify the meter/ register compatibility

Read the register

Verify the service is on

Ensure the water flows and the meter shows no continual usage before departure

Verify meter lid is clean and clear of obstruction

FA Completion: All work in CC&B must be done with CAPS On

FA Portal

Select Field Activity Type

•

• Go to Service point ID to verify last read • At SP Consumption • Review last read for address and meter verification • Return to the FA portal using Back Arrow • Click FA Upload Staging - Default • Search for Worked By representative and select. • Comments include Read, On or Off at arrival, Turn on, leaks or usage, Standard Configuration Truck number and Tech initials

STEPS TAB

Verify Meter number (Badge)

• • •

Read Type (Verified) Enter Register Read

• Select proper MR Source (Turn on Leak Repaired) • Review data and Complete

-L Windows- Lock Computer

•

Meter- Locate Meter With Locator

Check FA portal in CC&B

Select desired travel location

Upon arrival verify correct address

Utilize Public Utility Mapping Application (PUMA) or Google Maps

Search area for meter with Locator device

Check and compare meter number and or Meter Interface Unit (MIU) number

Check Register face for size and type.

Verify the meter/ register compatibility

Read the register

Verify meter lid is clean and clear of obstruction

Mark Curb or Lid with Paint

FA Completion: All work in CC&B must be done with CAPS On

FA Portal

Select Field Activity Type

•

• Go to Service point ID to verify last read • At SP Consumption • Review last read for address and meter verification • Return to the FA portal using Back Arrow • Click FA Upload Staging - Default • Search for Worked By representative and select. • Comments-Read, On or Off at arrival, notate meter location, Standard Configuration, leaks or usage, Truck number and Tech initials • Fill out comments with the data requested from the FA issuer as well. STEPS TAB

Verify Meter number (Badge)

• • •

Read Type (Verified) Enter Register Read

• Select proper MR Source (General Maintenance) • Review data and Complete

-L Windows- Lock Computer

•

Meter – Verify Meter Number and Read

Check FA portal in CC&B

Select desired travel location

Upon arrival verify correct address

Check and compare meter number and or Meter Interface Unit(MIU) number

Check Register face for size and type.

Verify the meter/ register compatibility

Read the register

Verify meter lid is clean and clear of obstruction

FA Completion: All work in CC&B must be done with CAPS On

FA Portal

Select Field Activity Type

•

• Go to Service point ID to verify last read • At SP Consumption • Review last read for address and meter verification • Return to the FA portal using Back Arrow • Click FA Upload Staging - Default • Search for Worked By representative and select. • Verified read, meter number, miu number • Comments include- Read, On or Off at arrival, notate meter information, leaks or usage, Standard Configuration, Truck number and Tech initials

STEPS TAB

Verify Meter number (Badge)

• • •

Read Type (Verified) Enter Register Read

• Select proper MR Source (General Maintenance) • Review data and Complete

-L Windows- Lock Computer

•

Severance FA’s

Severance - Lock Meter for Non-Payment

Check FA portal in CC&B

Select desired travel location

Upon arrival verify correct address

Check and compare meter number and or Meter Interface Unit(MIU) number

Check Register face for size and type.

Verify the meter/ register compatibility

Read the register

Utilities Technician will verify meter lid is free of obstruction and meter box is cleaned out providing clear access to the meter.

Disconnect the water service at the meter. A lock out seal will be used to lock the angle valve, bullet lock if applicable. Wrap around Angle Valve if no loops available

The Utilities Technician will then leave a door-hanger (tag) notifying the customer of the disconnection of service. FA Completion: All work in CC&B must be done with CAPS On

FA Portal

Select Field Activity Type

•

• Go to Service point ID to verify last read • At SP Consumption • Review last read for address and meter verification • Return to the FA portal using Back Arrow • Click FA Upload Staging - Default • Search for Worked By representative and select. • Complete the FA adding notes including the meter reading, date, lock out seal number, initials, Standard Configuration and the truck number STEPS TAB

Verify Meter number (Badge)

• • • •

Add Meter Read

Read Type (Verified) Enter Register Read

• Select proper MR Source (FA SEV- Turn off for Non- Payment) • Review data and Complete

-L Windows- Lock Computer

•

Severance – Turn ON Meter/ Read

Check FA portal in CC&B

Select desired travel location

Upon arrival verify correct address

Check for altered tamper seal. If damaged, photograph and send to supervisor

Check and compare meter number and or Meter Interface Unit(MIU) number

Check Register face for size and type.

Verify the meter/ register compatibility

Read the register

Reconnect the water service at the meter. (Turn Meter On) The lock out seal number will be recorded to use with completion notes Ensure the water flows and the meter shows no continual usage before departure Utilities Technician will verify meter lid is free of obstruction and meter box is cleaned out providing clear access to meter.

FA Completion:

All work in CC&B must be done with CAPS On

FA Portal

Select Field Activity Type

•

• Go to Service point ID to verify last read • At SP Consumption • Review last read for address and meter verification • Return to the FA portal using Back Arrow • Click FA Upload Staging - Default • Search for Worked By representative and select. •

Complete the FA adding notes including the meter reading, date, turned the meter on, Or if turned on but then turned back off/left tag due to continuous usage, lock out seal number, Standard Configuration, initials and the truck number

Next page

STEPS TAB

Verify Meter number (Badge)

• • • •

Add Meter Read

Read Type (Verified) Enter Register Read

• Select proper MR Source (FA SEV- Reconnect/ Bill Paid ) • Review data and Complete

-L Windows- Lock Computer

•

Intentionally blank

Meter-Stopped Meter-Check

Meter-Stopped Meter-Check

(Not Stopped)

Check FA portal in CC&B

Select desired travel location

Upon arrival verify correct address

Check and compare meter number and or Meter Interface Unit (MIU) number (FA Portal)

Check Register face for size and type.

Verify the meter/ register compatibility

Verify the register is attached to the meter base

Read the register (Record data/MIU data)

Verify the service is on/off by the direction of the angle valve

(If the service is off, note this in the FA comments and complete FA as normal)

Use the meter wrench to loosen the house side spud nut, creating a leak to check flow

If the register shows the water usage it is not stopped

Verify that the meter is showing usage by the dials turning on a Pro Read or digits on an E Coder

Tighten the house side spud nut and assure there are no leaks

Verify meter lid is clean and clear of obstruction

FA Completion:

All work in CC&B must be done with CAPS On

FA Portal

Select Field Activity Type

•

• Go to Service point ID to verify last read • At SP Consumption • Review last read for address and meter verification • Return to the FA portal using Back Arrow • Click FA Upload Staging - Default • Search for Worked By representative and select. • Comments Meter not stopped, Read, meter, MIU number, Standard Configuration, Truck number and Tech initials

STEPS TAB

1 of 3 steps

Verify Meter number (Badge)

• • • •

Add Meter Read

Read Type (Verified) Enter Register Read

• Select proper MR Source (Meter-Verified Not Stopped) • Review and Complete the FA

-L Windows- Lock Computer

•

2nd and 3rd Steps are not needed

Meter-Stopped Meter-Check

(Meter Stopped)

Check FA portal in CC&B

Verify requested register sizes in FA portal

Obtain needed inventory

Drive to selected travel location

Upon arrival verify correct address

Check and compare meter number and or Meter Interface Unit (MIU) number (FA Portal)

Check Register face for size and type.

Verify the meter/ register compatibility

Verify the register is attached to the meter base

Read the register (Record data/MIU data)

Verify the service is on/off by the direction of the angle valve

Use the meter wrench to loosen the house side spud nut, to create usage for flow check

If the register sweep hand does not move or the leak indicator does not show movement or the numbers show no progressive movement, the meter is stopped and must be replaced.

Notify the customer that the water service will be temporarily interrupted

Turn the water service off at the angle valve

Replace the meter, gaskets and antenna

Verify the flow arrow on the meter points to the house side spud nut

Verify meter lid is clean and clear of obstruction

Restore water service at the angle valve and notify customer the water is restored

FA Completion:

All work in CC&B must be done with CAPS On

FA Portal

Select Field Activity Type

•

• Go to Service point ID to verify last read • At SP Consumption • Review last read for address and meter verification • Return to the FA portal using Back Arrow • Click FA Upload Staging - Default • Search for Worked By representative and select. •

Comments-Old read, old meter, old MIU number, New read, new meter new MIU number, leaks or usage, stop reason, Standard Configuration, truck number, Tech initials

STEPS TAB

1 of 3 steps

Verify Meter number (Badge)

• • • •

Add Meter Read

Read Type (Verified) Enter Register Read

• Select proper MR Source (Meter-Replaced-Stopped Meter)

2 of 3 steps

Click FA Upload Staging - Default

•

• Enter stock location STCK or click search and on stock location line click the binocular and the field will self-populate • Read Type (Verified) • Enter Register Read • Select proper MR Source (Meter-Replaced-Stopped Meter)

3 of 3 steps

Click FA Upload Staging - Default

•

• Meter number must be entered to reflect new meter • On/Off Status- ALWAYS On • Read Type (Verified) • Enter Register Read • Select proper MR Source (Meter-Replaced-Stopped Meter) • Review and Complete the FA

-L Windows- Lock Computer

•

Replace Meter MIU Not Transmitting

Replace Meter MIU Not Transmitting

Replace Register

Check FA portal in CC&B

Verify requested register size in FA portal

Obtain needed inventory

Drive to selected travel location

Upon arrival verify correct address

Check and compare meter number and or Meter Interface Unit(MIU) number

Check Register face for size and type.

Verify the meter/ register compatibility

Read the register (Record data/MIU data)

Replace register and antenna

Write meter number on register lid (Silver pen)

Verify the service is on/off by the direction of the angle valve

Clean meter box to below meter base/frost plate

Verify meter lid is clear of obstruction

FA Completion:

All work in CC&B must be done with CAPS On

FA Portal

Select Field Activity Type

•

• Go to Service point ID to verify last read • At SP Consumption • Review last read for address and meter verification • Return to the FA portal using Back Arrow • Click FA Upload Staging - Default • Search for Worked By representative and select. •

Comments: Old read, old meter, old MIU number, New read, same meter number new MIU number, leaks or usage, Standard Configuration, Truck number, Tech initials

STEPS TAB

1 of 3 steps

Verify Meter number (Badge)

• • • •

Add Meter Read

Read Type (Verified) Enter Register Read

• Select proper MR Source (Meter-Replaced Register)

2 of 3 steps

Click FA Upload Staging - Default

•

• Enter stock location STCK or click search and on stock location line click the binocular and the field will self-populate • Read Type (Verified) • Enter Register Read • Select proper MR Source (Meter-Replaced Register)

3 of 3 steps

Click FA Upload Staging - Default

•

• Meter number should be the same as 1 st two steps • On/Off Status- ALWAYS On • Read Type (Verified) • Enter Register Read • Select proper MR Source (Meter-Replaced Register) • Review and Complete the FA

Editing Channel ID

• After completing the FA click the Main tab • Click Service Point ID menu • Click Go To Service Point • Near the bottom of the page select the hyperlink reflecting the latest register exchange • Click Expand All • On the Channel ID line replace the number with the new MIU number • Click the Save icon

-L Windows- Lock Computer

•

Replace Meter MIU Not Transmitting

Replace Meter

Check FA portal in CC&B

Verify requested register size in FA portal

Obtain needed inventory

Drive to selected travel location

Upon arrival verify correct address

Check and compare meter number and or Meter Interface Unit(MIU) number

Check Register face for size and type.

Verify the meter/ register compatibility

Read the register (Record data/MIU data)

Notify customer off equipment maintenance and water off for a short period of time

Replace antenna

Turn the water off at the angle valve

Remove meter

Test Dual Check for functionality-Report if broken

Replace meter and gaskets

Verify the flow arrow on the meter points to the house side spud nut

Clean meter box to below meter base/frost plate

Verify meter lid is clear of obstruction

Restore water service and notify customer the water is restored

FA Completion:

All work in CC&B must be done with CAPS On

FA Portal

Select Field Activity Type

•

• Go to Service point ID to verify last read • At SP Consumption • Review last read for address and meter verification • Return to the FA portal using Back Arrow • Click FA Upload Staging - Default • Search for Worked By representative and select. •

Comments: Old read, old meter, old MIU number, New read, new meter new MIU number, leaks or usage, Standard Configuration, Truck number, Tech initials

STEPS TAB

1 of 3 steps

Verify Meter number (Badge)

• • • •

Add Meter Read

Read Type (Verified) Enter Register Read

• Select proper MR Source (Meter-Changed Out Meters)

2 of 3 steps

Click FA Upload Staging - Default

•

• Enter stock location STCK or click search and on stock location line click the binocular and the field will self-populate • Read Type (Verified) • Enter Register Read • Select proper MR Source (Meter-Changed Out Meters)

3 of 3 steps

Click FA Upload Staging - Default

•

• Meter number must be entered to reflect new meter • On/Off Status- ALWAYS On • Read Type (Verified) • Enter Register Read • Select proper MR Source (Meter-Changed Out Meters) • Review and Complete the FA

-L Windows- Lock Computer

•

Leak Investigation

Leak Investigation

Check FA portal in CC&B

Select desired travel location

Upon arrival verify correct address

Identify if the property is public or privately owned using PUMA

Determine if the leak is a water or sewer leak

If sewage, immediately contact the supervisor, who will contact the Sewer Division

If Water:

Check and compare meter number and or Meter Interface Unit(MIU) number (FA Portal)

Check Register face for size and type

Verify the meter/ register compatibility

Read the register

Verify the service is on/off by the direction of the angle valve

If the service is off and leaking, see area below for Leak Responsibility (Utility)

If the meter shows usage, check for leaking washers and verify spud nuts are tightened

If leaks continue, dig down to copper setter nut

Tighten the copper setter nut or replace copper setter if necessary

If washers, spuds or copper setter are not leaking but the meter continues to show usage, contact the customer to see if water is running inside the premise.

If unable to contact the customer on site, leave a door hanger indicating the meter was checked and close the FA.

No Leak: If the meter shows no usage, the copper setter is not leaking on the street side nut and no leak is found in the waterline to the copper setter, get readings and close the FA with notes indicating no leak found.

Leak responsibility The leak will be repaired if it exists in the utilities area of responsibility.

If utility equipment caused the leak, attempt to repair. Notify supervisor to advise CC&B for appropriate adjustments and or Water Distribution for leaks in their area of responsibility. A door hanger will be left to inform customer of leaking utilities. If the leak is found on the customers side, leave a door hanger to inform them of the leak. If the meter continues to leak and the customer is unable to be reached, contact supervision for instructions on how to proceed.

Note results in comment portion in FA portal.

Verify meter lid is clean and clear of obstruction.

FA Completion:

All work in CC&B must be done with CAPS On

FA Portal •

Select Field Activity Type

• Go to Service point ID to verify last read • At SP Consumption • Review last read for address and meter verification • Return to the FA portal using Back Arrow • Click FA Upload Staging - Default • Search for Worked By representative and select. •

Add comments including: Reads and notes relevant to the type of leak found and or repaired. Standard Configuration, Include truck number and technician initials

STEPS TAB •

Verify Meter number (Badge)

Read Type (Verified) Enter Register Read

• •

• Select proper MR Source (Meter-Leak On Street or House or Both) • Review data and Complete

-L Windows- Lock Computer

•

Intentionally blank

JOB DESCRIPTION

FA COMPLETION

Start Service /Stop Current/ Start New Customer

Start Service /Stop Current/ Start New Customer

Job Plan Title:

Start Service /Stop Current/

Equipment Type:

Start New Customer

PM Description:

Responsible:

Tools Needed:

PPE (Gloves)

•

Meter Pry Bar

•

Meter Turn on Key

•

Shovel

•

FA Portal

*Select desired travel location *Upon arrival verify address

At FA Stop

Check and compare meter number and or Meter Interface Unit (MIU) number

MIU Number

Meter Number

At FA Stop

*Check register face for size and type *Verify the meter/ register compatibility

At FA Stop

* Read the register (Left to right) read 12677 * Verify the service is on or off by the direction of the angle valve arrow

At FA Stop

*Turn the water on if it is found off *Ensure the water flows and the meter shows no continual usage or leaks prior to departure *Repair or report leaks *Verify the meter lid is clean and clear of obstruction

FA Completion FA Portal

All work in CC&B Must be done with CAPS on

FA Portal

*Select Field Activity Type *Go to Service Point ID to verify last read-Click Meter number * At SP consumption, Review reads to confirm attained read *Return to FA Portal (Back Arrow)

FA Portal

* Click Script ( FA Upload Staging )

* Search for Worked By representative and select.

*Add Comments relevant to FA Type

(Comments indicate) * Read, On or Off at arrival, Leaks or usage, Standard Configuration, Truck number and Tech initials

FA Portal FA Upload Staging (Steps) *Click Steps Tab *Verify the meter (Badge) number matches meter found at address

FA Portal FA Upload Staging (Steps)

*Add Meter Read *Enter read type (Verified) *Enter register read

FA Portal FA Upload Staging (Steps)

*Select proper MR Source ( Start Service) *Review page *Complete Lock Computer

Intentionally Blank

Start Service /Turn on Meter/ Read

Job Plan Title:

Start Service/Turn on meter/ Read

Equipment Type: PM Description: Responsible: Tools Needed:

Start Service /Turn on Meter/ Read

PPE -Gloves

•

Meter Pry Bar

•

Meter Turn on Key

•

Shovel

•

FA Portal

*Select desired travel location *Upon arrival verify address

At FA Stop

Check and compare meter number and or Meter Interface Unit (MIU) number

MIU Number

Meter Number

At FA Stop

*Check register face for size and type *Verify the meter/ register compatibility

At FA Stop

* Read the register (Left to right) read 12677 * Verify the service is on or off by the direction of the angle valve arrow

At FA Stop

*Turn the water on if it is found off *Ensure the water flows and the meter shows no continual usage or leaks prior to departure *Repair or report leaks *Verify the meter lid is clean and clear of obstruction

FA Completion FA Portal

All work in CC&B Must be done with CAPS on

FA Portal

*Select Field Activity Type *Go to Service Point ID to verify last read-Click Meter number * At SP consumption, Review reads to confirm attained read *Return to FA Portal (Back Arrow)

FA Portal

* Click Script ( FA Upload Staging )

* Search for Worked By representative and select.

*Add Comments relevant to FA Type

(Comments indicate) * Read, On or Off at arrival, Turn on, leaks or usage, Standard Configuration, Truck number and Tech initials

FA Portal FA Upload Staging (Steps) *Click Steps Tab *Verify the meter (Badge) number matches meter found at address

FA Portal FA Upload Staging (Steps) *Add Meter Read *Enter read type (Verified) *Enter register read

FA Portal FA Upload Staging (Steps)

*Select proper MR Source ( Start Service) *Review page *Complete *Lock Computer

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Start Service / Read

Job Plan Title:

Start Service/ Read

Equipment Type:

PM Description:

Start Service / Read

Responsible:

Tools Needed:

PPE -Gloves

•

Meter Pry Bar

•

Meter Turn on Key

•

FA Portal

*Select desired travel location *Upon arrival verify address

At FA Stop

Check and compare meter number and or Meter Interface Unit (MIU) number

MIU Number

Meter Number

At FA Stop

*Check register face for size and type *Verify the meter/ register compatibility

At FA Stop

* Read the register (Left to right) read 12677 * Verify the service is on or off by the direction of the angle valve arrow

At FA Stop

*Turn the water on if it is found off *Ensure the water flows and the meter shows no continual usage or leaks prior to departure *Repair or report leaks *Verify the meter lid is clean and clear of obstruction

FA Completion FA Portal

All work in CC&B Must be done with CAPS on

FA Portal

*Select Field Activity Type *Go to Service Point ID to verify last read-Click Meter number * At SP consumption, Review reads to confirm attained read *Return to FA Portal (Back Arrow)

FA Portal

* Click Script ( FA Upload Staging )

* Search for Worked By representative and select.

*Add Comments relevant to FA Type

(Comments indicate) *Read, On or Off at arrival Turn on, leaks or usage, Standard Configuration, Truck number and Tech initials • STEPS TAB

FA Portal FA Upload Staging (Steps) *Click Steps Tab *Verify the meter (Badge) number matches meter found at address

FA Portal FA Upload Staging (Steps)

*Add Meter Read *Enter read type (Verified) *Enter register read

FA Portal FA Upload Staging (Steps) *Select proper MR Source ( Start Service) *Review page *Complete *Lock Computer

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Stop Service / Read

JOB PLAN TITLE:

START SERVICE/ READ

Equipment Type:

PM Description:

Stop Service / Read

Responsible:

Basic Tools Needed:

PPE -Gloves

•

Meter Pry Bar

•

Meter Turn on Key

•

Shovel

•

FA Portal

*Select desired travel location *Upon arrival verify address

At FA Stop

Check and compare meter number and or Meter Interface Unit (MIU) number

MIU Number

Meter Number

At FA Stop

*Check register face for size and type *Verify the meter/ register compatibility

At FA Stop

* Read the register (Left to right) read 12677 * Verify the service is on or off by the direction of the angle valve arrow

At FA Stop

*Turn the water off *Ensure the meter shows no continual usage or leaks prior to departure *Repair or report leaks *Verify the meter lid is clean and clear of obstruction

FA Completion FA Portal

All work in CC&B Must be done with CAPS on

FA Portal

*Select Field Activity Type *Go to Service Point ID to verify last read-Click Meter number * At SP consumption, Review reads to confirm attained read *Return to FA Portal (Back Arrow)

Back Arrow

FA Portal

* Click Script ( FA Upload Staging )

* Search for Worked By representative and select.

*Add Comments relevant to FA Type

(Comments indicate) • Read, turned off, Standard Configuration, Truck number and Tech initials

FA Portal FA Upload Staging (Steps) *Click Steps Tab *Verify the meter (Badge) number matches meter found at address

FA Portal FA Upload Staging (Steps)

*Add Meter Read *Enter read type (Verified) *Enter register read

FA Portal FA Upload Staging (Steps)

*Select proper MR Source ( Stop Service) *Review page *Complete Lock Computer

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Billing – Turn on

Job Plan Title:

Billing-Turn on

Equipment Type:

PPE: Gloves

Billing-Turn on

PM Description:

Responsible:

Tools Needed:

PPE -Gloves

•

Meter Pry Bar

•

Meter Turn on Key

•

Shovel

•

FA Portal

*Contact customer if required *Select desired travel location *Upon arrival verify address

At FA Stop

Check and compare meter number and or Meter Interface Unit (MIU) number

MIU Number

Meter Number

At FA Stop

*Check register face for size and type *Verify the meter/ register compatibility

At FA Stop

* Read the register (Left to right) read 12677 * Verify the service is on or off by the direction of the angle valve arrow

At FA Stop

*Turn the water on if it is found off *Ensure the water flows and the meter shows no continual usage or leaks prior to departure *Repair or report leaks *Verify the meter lid is clean and clear of obstruction

FA Completion FA Portal

All work in CC&B Must be done with CAPS on

FA Portal

Select Field Activity Type *Go to Service Point ID to verify last read-Click Meter number * At SP consumption, Review reads to confirm attained read *Return to FA Portal (Back Arrow)

FA Portal

* Click Script ( FA Upload Staging )

* Search for Worked By representative and select.

*Add Comments relevant to FA Type

(Comments indicate) *Comments include-Read, On or Off at arrival, Turn on, leaks or usage, Standard Configuration, Truck number and Tech initials

FA Portal FA Upload Staging (Steps) *Click Steps Tab *Verify the meter (Badge) number matches meter found at address

FA Portal FA Upload Staging (Steps)

*Add Meter Read *Enter read type (Verified) *Enter register read

FA Portal FA Upload Staging (Steps)

*Select proper MR Source ( General Maintenance) *Review page *Complete *Lock Computer

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Billing – Verify Needed Data As Indicated

Job Plan Title:

Start Service/Turn on meter/ Read

Equipment Type: PM Description: Responsible: Tools Needed:

Billing-Verify Needed Data as Indicated

PPE -Gloves

•

Meter Pry Bar

•

Meter Turn on Key

•

Shovel

•

FA Portal

*Select desired travel location *Upon arrival verify address

At FA Stop

Check and compare meter number and or Meter Interface Unit (MIU) number

MIU Number

Meter Number

At FA Stop

*Check register face for size and type *Verify the meter/ register compatibility

At FA Stop

* Read the register (Left to right) read 12677 * Verify the service is on or off by the direction of the angle valve arrow

At FA Stop

*Follow instructions as indicated on FA *Ensure the meter shows no continual usage or leaks prior to departure *Repair or report leaks *Verify the meter lid is clean and clear of obstruction

FA Completion FA Portal

All work in CC&B Must be done with CAPS on

FA Portal

Select Field Activity Type *Go to Service Point ID to verify last read-Click Meter number * At SP consumption, Review reads to confirm attained read *Return to FA Portal (Back Arrow)

FA Portal

* Search for Worked By representative and select.

*Add Comments relevant to FA Type

(Comments indicate) • Read, Meter Number, MIU number, (Needed data as indicated), Standard Configuration, Truck number and Tech initials

FA Portal FA Upload Staging tab ( Characteristics)

* Click Characteristics/ Remarks tab *Click Characteristic Type search-Make selection *Under Characteristic Value select response agency Small meters *Return to steps tab

FA Portal FA Upload Staging (Steps) *Click Steps Tab *Verify the meter (Badge) number matches meter found at address

FA Portal FA Upload Staging (Steps)

*Add Meter Read *Enter read type (Verified) *Enter register read

FA Portal FA Upload Staging (Steps)

*Select proper MR Source ( General Maintenance) *Review page *Complete * Lock Computer

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Billing – Turn on 2 nd Trip

Billing-Turn on

Job Plan Title:

2 nd Trip

Billing-Turn on 2 nd Trip

Equipment Type:

PM Description:

Responsible:

Tools Needed:

PPE -Gloves

•

Meter Pry Bar

•

Meter Turn on Key

•

Shovel

•

FA Portal

*Select desired travel location *Upon arrival verify address

At FA Stop

Check and compare meter number and or Meter Interface Unit (MIU) number

MIU Number

Meter Number

At FA Stop

*Check register face for size and type *Verify the meter/ register compatibility

At FA Stop

* Read the register (Left to right) read 12677 * Verify the service is on or off by the direction of the angle valve arrow

At FA Stop

*Turn the water on if it is found off *Ensure the water flows and the meter shows no continual usage or leaks prior to departure *Repair or report leaks *Verify the meter lid is clean and clear of obstruction

FA Completion FA Portal

All work in CC&B Must be done with CAPS on

FA Portal

Select Field Activity Type *Go to Service Point ID to verify last read-Click Meter number * At SP consumption, Review reads to confirm attained read *Return to FA Portal (Back Arrow)

FA Portal

* Click Script ( FA Upload Staging )

* Search for Worked By representative and select.

*Add Comments relevant to FA Type

(Comments indicate) • Comments include-Read, On or Off at arrival, Turn on, leaks or usage, Standard Configuration, Truck number and Tech initials

FA Portal FA Upload Staging (Steps) *Click Steps Tab *Verify the meter (Badge) number matches meter found at address

FA Portal FA Upload Staging (Steps)

*Add Meter Read *Enter read type (Verified) *Enter register read

-L Windows- Lock Computer -L Windows- Lock Computer

FA Portal FA Upload Staging (Steps)

*Select proper MR Source ( General Maintenance) *Review page *Complete *Lock Computer

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Meter – No Water-Check

Billing-Turn on 2 nd Trip

Job Plan Title:

Equipment Type:

PPE:

Meter-No Water Check

PM Description:

Responsible:

Tools Needed:

PPE -Gloves

•

Meter Pry Bar

•

Meter Turn on Key

•

Shovel

•

FA Portal

*Select desired travel location *Upon arrival verify address

At FA Stop

Check and compare meter number and or Meter Interface Unit (MIU) number

MIU Number

Meter Number

At FA Stop

*Check register face for size and type *Verify the meter/ register compatibility

At FA Stop

* Read the register (Left to right) read 12677 * Verify the service is on or off by the direction of the angle valve arrow *Ensure the dual check valve is functioning properly before leaving the site

At FA Stop

Curb Stop

* Verify Curb Stop is open (If available) If open the Valve is lined up with pipe, Closed valve will be at 90 degree angle *Ensure the water flows and the meter shows no continual usage or leaks prior to departure *Repair or report leaks *Verify the meter lid is clean and clear of obstruction

FA Completion FA Portal

All work in CC&B Must be done with CAPS on

FA Portal

Select Field Activity Type *Go to Service Point ID to verify last read-Click Meter number * At SP consumption, Review reads to confirm attained read *Return to FA Portal (Back Arrow)

FA Portal

* Click Script ( FA Upload Staging )

* Search for Worked By representative and select.

*Add Comments relevant to FA Type

(Comments indicate) • Read, On or Off at arrival, leaks or usage, Standard Configuration Truck number and Tech initials

FA Portal FA Upload Staging (Steps) *Click Steps Tab *Verify the meter (Badge) number matches meter found at address

FA Portal FA Upload Staging (Steps)

*Add Meter Read *Enter read type (Verified) *Enter register read